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TECH

REVEALED: The German mobile companies with the best – and worst – coverage

Germany is known for its patchy connectivity. But which mobile providers can help you avoid the dreaded 'no signal' sign - and which is it best to steer clear of? The answer partly depends on where you live.

Woman on her smartphone
A young woman browses the internet on her smartphone. Using apps or bots to automate your house search can help you find a flat more quickly. Photo: picture alliance/dpa | Fabian Sommer

If you’ve ever found yourself in a German town swaying your phone from left to right to try and get a bar of signal, it’s likely you’ve encountered what the Germans call a Funkloch – or dead zone in English.

According to the Federal Network Agency (BNA), these dead zones with no mobile reception can still be found in 2.6 percent of Germany – though this is declining gradually from year to year.

Slightly more worrying are the areas where just one or two of the three major mobile operators can provide connectivity. This year, just under a fifth (16.7 percent) of Germany counted as one of these ‘grey zones’, meaning customers with the wrong provider may just find themselves out of luck in pretty large swathes of the country.

Though progress is definitely being made on this front – almost a quarter of Germany was a grey zone as recently as 2022 – things aren’t moving fast enough for the BNA.

In September, it announced that it would be taking legal action against the three major mobile providers – Deutsche Telekom, Vodafone and Telefonica (O2) – over their failure to expand 4G connectivity quickly enough.

While around 90 percent of the country enjoys access to 5G, there are apparently around 500 gaps in the 4G networks where people are unable to get internet speeds of 100 Mbps or more – a speed generally considered ‘fast’ internet. The mobile companies have claimed that these are impossible to fill but the BNA rejects this explanation, saying antennas could have been put up in many of the regions in question.

With the battles raging over when – and how – the country can enter the 21st century, it may feel like having a bad connectivity in Germany is simply a fact of life.

Nevertheless, there are important differences to know about between the three major providers.

Who has the best and worst coverage?

According to multiple consumer advice agencies, Deutsche Telekom continues to top the league tables as the provider with the best mobile and internet coverage throughout the country.

In a recent connectivity test by Connect, the mobile company achieved 98.75 percent coverage for calls and 94.75 percent coverage for internet throughout Germany. According to digital magazine Chip, Telekom also offers 87.15 percent availability of 5G. 

On the speed side, Telekom also came out top, with speeds of almost 300 Mbps achieved on most 5G networks. In general, Stiftung Warentest gave Telekom a ‘grade’ of 1.6 for its overall coverage, with 1.0 being the highest mark and 4.0 the lowest.

READ ALSO: Fact check: Is Germany’s internet really that bad?

Vodafone, meanwhile, landed in second place in all four of the tests carried out by consumer rights agencies. Connect found a slight drop in coverage compared to Telekom: for calls, 94.75 percent coverage was available, and internet coverage stood at 89.75 percent. 

Vodafone Düsseldorf

A Voafone shop in Düsseldorf advertises deals on internet. Photo: picture alliance/dpa | Henning Kaiser

Maximum speeds were also slightly lower with Vodafone, with download speeds of 205.81 Mbps reported on 5G networks. These networks were also a bit harder to come by, with an 83.5 percent availability of 5G networks compared to Telekom’s 94.75 percent. 

All of this resulted in Stiftung Warentest giving Vodafone a grade of 1.7 percent for its overall coverage and internet speeds. 

At the bottom of the rung comes Telefonica, or O2, which despite recent expansion efforts still lags behind its two competitors in terms of coverage.

According to Connect’s testing, O2 offers just 86.5 percent internet coverage around the country with maximum speeds of just 133 Mbps – less than half of what Telekom can offer on its 5G networks. In addition, 5G was available on O2 just 70 percent of the time. 

For people who prefer making calls to browsing the internet, O2 does provide a slightly better service than Vodafone, however. When it comes to calls, mobile users with O2 can expect 95.75 percent coverage, compared to Vodafone’s 94.75 percent. 

READ ALSO: More than half of Germans regularly experience bad mobile coverage

Are there any regional differences?

Though there isn’t necessary a blanket rule for which regions offer the best connectivity outside of the cities, a glance at some 2020 date from the Federal Network Agency can give you a rough idea.

According to the BNA, Telekom meets the requirements for connectivity in at least 97 percent of households in the majority of the federal states. Specifically, it was able to hit this threshold in every state except the southwestern states of Rhineland-Palatinate, Baden-Württemberg and Saarland.

Vodafone also hit the 97 percent target in the majority of federal states, with the exception of Hesse, Rhineland-Palatinate, Baden-Württemberg and Saarland. 

Telefonica’s results, however, were a bit more disappointing: the O2 provider only met the required threshold in the three city states of Berlin, Bremen and Hamburg. According to a coverage map by Forbes, O2 is particularly patchy in eastern states like Mecklenburg Western Pomerania and Saxony along the Czech and Polish borders. 

How can I check what’s best in my region? 

As a general rule of thumb, Deutsche Telekom and Vodafone may be the best options for people who travel regularly or live in a smaller town or in the country side.

For someone in a bigger city, O2 is generally just as good, and you can orientate yourself more according to pricing and deals rather than coverage. 

READ ALSO: EXPLAINED: How Germany is trying to tackle its slow internet problem

However, if you want to be really sure that you’re getting the best coverage possible in your region, you can check the connectivity maps of each of the three major providers.

You can find out the coverage for Deutsche Telekom here, Vodafone here and Telefonica/O2 here to give you a concrete idea of what gives you the best deal in your postcode. 

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For members

EES PASSPORT CHECKS

How will the new app for Europe’s EES border system work?

With Europe set to introduce its new Entry/Exit biometric border system (EES) in the autumn there has been much talk about the importance of a new app designed to help avoid delays. But how will it work and when will it be ready?

How will the new app for Europe's EES border system work?

When it comes into force the EU’s new digital border system known as EES will register the millions of annual entries and exits of non-EU citizens travelling to the EU/Schengen area, which will cover 29 European countries.

Under the EU Entry/Exit System (EES), non-EU residents who do not require a visa will have to register their biometric data in a database that will also capture each time they cross an external Schengen border.

Passports will no longer be manually stamped, but will be scanned. However, biometric data such as fingerprints and facial images will have to be registered in front of a guard when the non-EU traveller first crosses in to the EU/Schengen area.

Naturally there are concerns the extra time needed for this initial registration will cause long queues and tailbacks at the border.

To help alleviate those likely queues and prevent the subsequent frustration felt by travellers the EU is developing a new smartphone app.

READ ALSO: What will the EES passport system mean for foreigners living in Europe?

The importance of having a working app was summed up by Uku Särekanno, Deputy Executive Director of the EU border agency Frontex in a recent interview.

“Initially, the challenge with the EES will come down to the fact that travellers arriving in Europe will have to have their biographic and biometric data registered in the system – border guards will have to register four of their fingerprints and their facial image. This process will take time, and every second really matters at border crossing points – nobody wants to be stuck in a lengthy queue after a long trip.”

But there is confusion around what the app will actually be able to do, if it will help avoid delays and importantly when will it be available?

So here’s what we know so far.

Who is developing the app?

The EU border agency Frontex is currently developing the app. More precisely, Frontex is developing the back-end part of the app, which will be made available to Schengen countries.

“Frontex is currently developing a prototype of an app that will help speed up this process and allow travellers to share some of the information in advance. This is something we are working on to support the member states, although there is no legal requirement for us to do so,” Uku Särekanno said in the interview.

Will the 29 EES countries be forced to use the app?

No, it is understood that Frontex will make the app available on a voluntary basis. Each government will then decide if, when and where to use it, and develop the front-end part based on its own needs.

This point emerged at a meeting of the House of Commons European scrutiny committee, which is carrying out an inquiry on how EES will impact the UK.

What data will be registered via the app?

The Local asked the European Commission about this. A spokesperson however, said the Commission was not “in a position to disclose further information at this stage” but that travellers’ personal data “will be processed in compliance with the high data security and data protection standards set by EU legislation.”

According to the blog by Matthias Monroy, editor of the German civil rights journal Bürgerrechte & Polizei/CILIP the Frontex app will collect passengers’ name, date of birth, passport number, planned destination and length of stay, reason for travelling, the amount of cash they carry, the availability of a credit card and of a travel health insurance. The app could also allow to take facial images. It will then generate a QR code that travellers can present at border control.

This, however, does not change the fact that fingerprints and facial images will have to be registered in front of a guard at the first crossing into the Schengen area.

So given the need to register finger prints and facial images with a border guard, the question is how and if the app will help avoid those border queues?

When is the app going to be available?

The answer to perhaps the most important question is still unclear.

The Commissions spokesperson told The Local that the app “will be made available for Schengen countries as from the Entry/Exit System start of operations.” The planned launch date is currently October 6th, but there have been several delays in the past and may be another one.

The UK parliamentary committee heard that the prototype of the app should have been ready for EU member states in spring. Guy Opperman, Under-Secretary of State at the UK Department for Transport, said the app will not be available for testing until August “at best” and that the app will not be ready in time for October. The committee previously stated that the app might even be delayed until summer 2025.

Frontex’s Särekanno said in his interview: “Our aim is to have it ready by the end of the summer, so it can then be gradually integrated into national systems starting from early autumn”.

READ ALSO: How do the EES passport checks affect the 90-day rule?

Can the system be launched if the app is not ready?

Yes. The European Commission told The Local that “the availability of the mobile application is not a condition for the Entry/Exit System entry into operation or functioning of the system. The app is only a tool for pre-registration of certain types of data and the system can operate without this pre-registration.”

In addition, “the integration of this app at national level is to be decided by each Schengen country on a voluntary basis – as there is no legal obligation to make use of the app.”

And the UK’s transport under secretary Guy Opperman sounded a note of caution saying the app “is not going to be a panacea to fix all problems”.

When the app will be in use, will it be mandatory for travellers?

There is no indication that the app will become mandatory for those non-EU travellers who need to register for EES. But there will probably be advantages in using it, such as getting access to faster lanes.

As a reminder, non-EU citizens who are resident in the EU are excluded from the EES, as are those with dual nationality for a country using EES. Irish nationals are also exempt even though Ireland will not be using EES because it is not in the Schengen area.

Has the app been tested anywhere yet?

Frontex says the prototype of the app will be tested at Stockholm’s Arlanda Airport, in Sweden. Matthias Monroy’s website said it was tested last year at Munich Airport in Germany, as well as in Bulgaria and Gibraltar.

According to the German Federal Police, the blog reports, passengers were satisfied and felt “prepared for border control”.

This article is published in cooperation with Europe Street News.

 
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