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How one simple rule could help German trains arrive on time

Punctuality has been a major issue for Deutsche Bahn in recent years, and the pandemic only made things worse. But could rejigging staff bonuses be the answer to a slick and efficient train service in Germany?

An ICE train at Frankfurt Central Station.
An ICE train at Frankfurt Central Station. Photo: picture alliance/dpa | Boris Roessler

According to recent reports, Deutsche Bahn is set to hit a new low on its punctuality targets this year.

From January to November, only 65.6 percent – just under two thirds . of long-distance trains arrived on time. In the summer months of July to August, punctuality fell below 60 percent.

Revamping the rail service and making it more attractive to those who might otherwise drive has been a key challenge for the government. 

Now it appears the traffic-light coalition of the Social Democrats (SPD), Greens, and Free Democrats (FDP) have come up with a solution. 

READ ALSO: How Germany plans to make trains more punctual

In the future, the bonuses doled out to Deutsche Bahn’s top management will be linked to the punctuality of trains and customer satisfaction. As reported by The Pioneer, the board of directors will receive a bonus next year if 75.2 percent of long-distance trains arrive on time. For regional trains, the target is 94 percent, while for freight services it’s 69 percent.

They will also need to offer an all-round better experience for customers in order to rake in some extra cash each year. A customer satisfaction rating of at least 70 percent is set to be among the conditions for receiving the bonus.

Statistics released this year suggest the rail operator is a long way off these targets. In some regions and during certain times of year, less than half of trains arrived at their destination on time. In the three summer months, when the popular €9 ticket deal was running, more than one in five long-distance trains was more than 15 minutes late. In September and October, more trains were on time, but this progress appears to have evaporated in November. 

Deutsche Bahn considers a long-distance train to be on time if it arrives at the station less than six minutes late. In November this year, 61.1 percent of long-distance trains were on time: more than 14 percentage points below the bonus target of 75.2 percent.

READ ALSO: OPINION: The shocking state of German trains exposes the myth of punctuality

Last year, Deutsche Bahn’s eight-member executive board waived its variable compensation, according to its 2021 annual report. In fixed remuneration, however, Deutsche Bahn CEO Richard Lutz earned €900,000, while freight transport board member Sigrid Nikutta received €400,000.

These hefty pay packets place both above Olaf Scholz (SPD) in salary rankings. The current Chancellor of Germany takes home around €240,000 per year. 

Member comments

  1. Customer service is poor in Germany as a rule, but hopefully, this will improve this particular sector. Our ICE train over the weekend dumped us off 35 minutes from our destination with no word and no rebooking. We all just had to figure it out and take cabs. A cab ride cost more than the ticket. Next time, we’ll just drive. It’s cheaper and I know I will get me there.

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TRAVEL NEWS

Passengers in Germany urged to prepare for crowded airports over holiday weekend

German airports are expecting around 2.5 million passengers to be jetting off around the Whitsun holiday weekend.

Passengers in Germany urged to prepare for crowded airports over holiday weekend

The next major rush after Easter is coming up at German airports.

According to the airport association ADV, more than 2.5 million passengers are set to travel over the Whitsun long weekend. 

Whit Monday or Pfingstmontag on May 20th is a public holiday across Germany, meaning most people have the day off work while shops will be closed. As the holiday falls on Monday, Germans often take a trip to make the most of the long weekend – or even take some annual leave around this time to extend their time off. 

This year’s outlook on air passengers signals a five percent rise compared to last year. “The traffic development over the long Whitsun weekend shows that the desire for holiday travel is unbroken,” said ADV Managing Director Ralph Beisel.

Due to the rush, German airports are advising passengers to allow significantly more time to plan for their travel day.  

“For a relaxed start to their holiday, passengers should not only allow more time on the way to the airport on the day of departure, but also plan a time buffer for their stay at the airport,” said a spokesperson from Munich Airport.

Passengers are advised to check in online before departure and to use online check-in for their luggage along the drop-off counter at the airport if possible.

Airports have also urged people flying to cut down on the amount of hand luggage they take so that going through security is faster. 

Despite rising numbers, air traffic in Germany is recovering more slowly than in the rest of Europe since the Covid pandemic, according to the ADV.

Following the pandemic, location costs in Germany – in particular aviation security fees and air traffic tax – have doubled.

READ ALSO: Everything that changes in Germany in May 2024

“This is not without consequences,” said Beisel, of the ADV. “The high demand for flights from private and business travellers is offset by a weak supply from the airlines.”

READ ALSO: ‘Germany lacks a sensible airline policy’: Is budget air travel declining?

Passenger traffic at Frankfurt airport – Germany’s largest airport – in the first quarter of 2024 was also 15 percent below the pre-coronavirus year 2019.

In addition to snow and ice disruption at the start of the year, air travel from Frankfurt was particularly hit by various strikes, including by Lufthansa staff and other airport employees.

However, Fraport said it had increased its revenue in the first quarter of the year by around 16 percent to €890 million.

READ ALSO: Summer airport strikes in Germany averted as Lufthansa cabin crew reach pay deal

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