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‘Lots of people crying’ – Eurostar cancellations cause misery for New Year travellers

Eurostar has cancelled all trains from London up until at least 4pm, plunging New Year's Eve travel plans into chaos.

Eurostar services from London to Paris have been disrupted by flooding.
Eurostar services from London to Paris have been disrupted by flooding. (Photo by HENRY NICHOLLS / AFP)

Eurostar trains were cancelled on Saturday due to flooded tunnels in southern England, causing misery for New Year travellers in the second major disruption in 10 days.

The latest cancellations follow a wildcat strike by French unions days before Christmas and weather warnings from the UK’s Met Office for rain, snow and ice across large parts of the country.

Hundreds of travellers were left stranded at London’s St Pancras station after Eurostar cancelled all services until at least 4pm.

Newly-weds Nicole Carrera, 29, and her husband Christopher, 31, visiting from New York said their plans to spend New Year’s Eve at Disneyland Paris had been “ruined”.

“Now we won’t get into Paris tomorrow until about 6:00 pm,” Carrera said, adding that instead they would just walk around the French capital.

Another couple, Christina David, 25, and Georgina Benyamin, 26, from Sydney, had planned to make Paris their final stop in Europe before flying home.

David said she felt “frustrated, angry, sad”, adding that “there were lots of people crying” and that they now had nowhere to stay.

The services were cancelled after tunnels near Ebbsfleet International station in Kent were flooded.

Eurostar runs services from London to Paris, Brussels and Amsterdam via Ashford, midway between London and the southern English coast.

Posting on X, formerly Twitter, Southeastern Railway said: “No highspeed trains are expected to run today between St Pancras and Ashford International.

“We are working to fix the flooding in the tunnels.”

In a statement, Southeastern added that the flooding meant “all lines are blocked”.

“Disruption is expected until the end of the day.”

Year of travel chaos

The disruption comes after French unions ended a wildcat strike that had stranded holidaymakers and held up freight just days before Christmas.

The surprise walkout by workers that blocked the tunnel sparked hours of chaos at rail hubs in Paris and London.

Eurostar train services resumed on December 22 after an agreement was reached with unions saying negotiations had yielded “results that satisfy us”.

Saturday’s cancelled services top off a year of travel disruption for UK travellers due to strikes, storms and other problems.

Travellers to France in April endured waiting times of up to 16 hours at Dover due to larger than expected numbers and weather conditions.

The then interior minister Suella Braverman denied the delays were a consequence of Brexit.

In August, flights to and from the UK were hit by a technical fault affecting air traffic control systems while in November Storm Ciaran saw ferry crossings and flights cancelled.

More than a year of walk-outs by rail workers over pay and conditions amid a cost of living crisis has also impacted travellers.

Although the RMT rail union last month said its members had voted in favour of a pay deal, the Aslef union, which represents drivers, has yet to come to an agreement.

Eurostar is owned 55.75 percent by French state-owned SNCF Voyageurs.

It almost went bankrupt during the Covid-19 pandemic but was saved with a 290-million-euro ($320.6 million) bailout from shareholders including the French government.

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TRAVEL NEWS

Can I use my American Express card in France?

If you are travelling to France with an American Express card, there are a few things you ought to consider beforehand.

Can I use my American Express card in France?

While many European establishments do accept American Express cards, outside of the US they are significantly less common and many businesses, especially smaller ones, refuse them. 

Why are American Express cards not accepted?

According to Forbes, it has to do with the fact that American Express is known for charging “higher merchant fees than other credit card networks.

“In other words: It’s more cost-efficient for many businesses (especially low-margin ones) to take Visa or Mastercard instead.”

The business magazine also noted that American Express credit card transactions made up just 4.61 percent globally. Whereas Visa and Mastercard transactions were significantly more common – making up 38 percent and 24 percent of the market share respectively.

READ MORE: Is it a good idea to rent a car in Paris?

What should I do if I have an AmEx card?

Travel blogs often recommend that AmEx holders bring along a Visa or Mastercard as well, in case they run into issues.

You can also consult American Express’ interactive map, which shows the businesses in France that definitely accept the card.

However, the map may not show every business that accepts AmEx, so feel free to ask (est-ce que vous acceptez les cartes ‘American Express’?) before sitting down for a meal or making a purchase. 

You can also look to see whether the store displays an AmEx sticker in the window. 

Generally, American Express cards are less likely to be accepted in small businesses – neighbourhood restaurants, cafés or independent shops – due to the reasons outlined above. You have a better chance of your AmEx card being accepted in larger companies and chains.

It’s also not accepted by all French apps for payment – so for example if you’re buying national rail tickets you can use AmEx for the SNCF Connect app, but it is not accepted by the Paris public transport app Ile de France Mobilities (which offers digital Metro, bus and tram tickets).

Any other things to consider?

Contactless payment (sans contact) is becoming much more common in France, albeit only for lower-value purchases.  If your AmEx card does not have the chip that allows you to tap and pay, then you may want to take cash out or bring another card along. 

If you still have an old-style card that requires swiping and signing, be aware that most smaller French businesses do not have this payment option.

ATMs should accept your AmEx card, so you should not have any issues being able to put in your pin number and take out cash, though there may be fees.

You’ll also want to look into the transaction fees associated with your card. Some AmEx cards offer the benefit of no foreign transaction fees, while others still charge them.

Finally, while AmEx no longer requires cardholders to inform them ahead of time if they will be travelling abroad, they still recommend “keeping your contact information updated in case we need to contact you while you’re away” and “downloading the Amex mobile app to conveniently manage your account on the go.”

READ MORE: Brits, Americans or Germans – who visits France the most?

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