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UK airports glitch caused 300 cancelled flights from Spain

The travel chaos at UK airports this week, which was caused by a serious air traffic control glitch, had a ripple effect on flights in Spain, with thousands of British holidaymakers affected. Could it happen again?

UK airports glitch caused 300 cancelled flights from Spain
A passenger lies down at Standsted airport in London. Photo: Daniel LEAL/AFP.

Monday and Tuesday were chaotic days at some UK airports due to a computer failure in the flight plan system that caused the cancellation of hundreds of flights.

In total 1,500 flights were cancelled or severely delayed, leaving thousands of passengers stuck in British airports and thousands more stranded abroad, waiting for their flight home after the summer holidays.

The travel disruption was not only limited to the UK. In particular, the chaos in Britain had a ripple effect on the Spanish skies.

On the Monday alone, nearly 300 flights were affected in Spain, according to Spain’s state airport operator Aena, with no data published yet for Tuesday 29th.

Spain is one of the most popular summer destinations among British holidaymakers, and the failure came just as the season was drawing to a close and as many thousands of them were preparing to return home.

Thousands were grounded, stuck at Spanish airports and unable to fly back to the United Kingdom.

On Monday, there were over 280 flights cancelled at airports in Spain. At Palma de Mallorca airport, 40 flights were affected between departures and arrivals.

The Balearic Islands were also hit by hurricane-force winds and rain that caused many more cancellations and turned Palma airport into a campsite of disgruntled travellers.

At Ibiza airport, 35 flights were cancelled; Alicante 31; Tenerife South 28; at Barcelona El Prat 27; at Malaga-Costa del Sol, 24; Madrid Barajas, 14.

In Gran Canaria, 15 flights were delayed; in Lanzarote, 13 flights; and six more in Fuerteventura.

Passengers waited for hours at Stansted Airport. Photo: Daniel LEAL/AFP.

The technical failure lasted from midday on Monday August 28th until approximately 3pm that same afternoon. This was then compounded by another failure at the Rome control centre, which caused international delays to hundreds of further flights and forced the cancellation of hundreds more.

Budget airline giants such as Ryanair had to cancel 250 flights across Europe on Monday and another 70 on Tuesday. In total, some 40,000 Ryanair passengers were affected by delays and cancellations, according to a video posted to social media by CEO Michael O’Leary.

The glitch has now been fixed and will not happen again, the head of NATS, the UK’s air traffic control provider, promised on Wednesday.

Martin Rolfe, CEO of NATS, blamed the problem on a single flight plan which was “not sufficiently standard”. 

“We’ve worked incredibly hard since we restored the service back on Monday to make sure that this type of event can’t happen again,” he told the BBC.

Airlines including Ryanair criticised NATS for having a back-up system in case of technical problems.

With many of their planes and crews still stuck in the wrong places, airlines were on Wednesday doing their best to get schedules back on track and make some progress with the backlog of cancelled and delayed flights in and out of Britain.

EasyJet has added five extra flights from holiday hotspots destinations in Spain and Portugal to fly stranded passengers home.

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TRAVEL NEWS

Spain fines airlines €150 million for abusive practices against passengers

Budget airlines including Ryanair and EasyJet have been fined €150 million by Spain's Ministry of Consumer Affairs for 'abusive practices' against passengers, including charging for cabin bags and seats.

Spain fines airlines €150 million for abusive practices against passengers

Spain’s Ministry of Consumer Affairs has handed out a historic fine to four budget airlines, citing ‘abusive practices’ against passengers.

The airlines Ryanair, EasyJet, Volotea and Vueling, all companies that are major players in routes to and from Spain, have been fined €150 million between them by the Ministry following an investigation opened in June 2023.

The practices, deemed ‘abusive’ by the Ministry, include applying extra charges for taking hand luggage on board and for seat selection when accompanied by children or dependent persons.

READ ALSO: EES: When will Europe’s new passport system be launched?

The investigation was opened following repeated complaints by Spain’s two biggest consumer watchdog groups, Facua and the OCU (Organización de Consumidores y Usuarios) dating back to 2018.

Rubén Sánchez, Facua’s general secretary, said in a statement: “It’s been almost six years fighting to get the authorities to act against practices in which airlines have been illegally inflating their profits and we have finally succeeded.” He also encouraged affected passengers to reclaim their money, a process that is for now unclear but consumer groups will lead on.

Following the announcement, OCU spokesman Enrique García recommended on Spanish TV network La Sexta that affected passengers should try and find any itemised receipts they have showing specific charges. He also added that any passengers booking flights with the affected airlines moving forward should keep a record of all payments and extra charges.

Although the Ministry has not published a full breakdown of the penalties, Spanish media reports that Ryanair, the first to start charging for carry-on baggage, back in November 2018, received the largest fine. Earlier this month Ryanair reported annual profits of €1.92 billion. 

Vueling had the next highest sanction, and then EasyJet and Volotea, according to Facua.

A note from the OCU gives more detail on the practices in question and states that the sanctions were imposed for the following abusive business practices:

1. Extra charges for booking an adjacent seat for accompanying minors or dependent persons.
2. Extra charges for hand luggage in the cabin.
3. Lack of clarity on the ticket price, meaning that the final price paid is often higher than originally advertised.
4. Not allowing cash payments both at the airport and on the plane.
5. Applying a surcharge for reprinting boarding passes at the airport (only in the case of Ryanair).

Spain’s Airline Association (ALA) has criticised the decision “to fine with disproportionate amounts this practice, as it will harm consumers by removing the option for passengers to get exactly what they need.”

It is the largest sanction ever handed out for practices against consumers, according to Facua and the OCU.

All four airlines have the right to challenge the decision, first before the Ministry of Consumer of Affairs and then before the Spanish courts, if necessary. 

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