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What’s it like travelling through Italy’s airports now?

As flight disruption continues in Europe during the August holiday season, passengers tell The Local how Italy’s airports are faring.

What's it like travelling through Italy's airports now?
Passengers at Rome's Fiumicino airport on July 17, 2022. While Italy's airports are not suffering the same problems seen in many other countries, delays are common. Photo by Andreas SOLARO / AFP

Strikes and staff shortages have made air travel problematic across Europe since early June, but airports in some countries have been much more badly affected than others.

There are reports of ongoing serious disruption everywhere from Spain to Germany, with at least 15,700 flights already cancelled across the continent this month.

READ ALSO: Airport chaos in Europe: Airlines cancel 15,000 flights in August

Outside of Europe, more travel chaos has been reported in Australia this month, while passengers travelling to and from the UK have suffered months of disruption and cancellations.

Despite some limited strike action earlier in the summer season, Italian airports by contrast appear not to be badly affected.

Between June 20th and July 24th, some 3,600 flights from Italian airports were cancelled, or 1.8 percent of national flights and 3.6 percent of international flights, according to data from Italian national civil aviation agency, Enac.

The most cancellations (377) were recorded on July 17th, the date of Italy’s last transport strike.

Fewer Italian flights are likely to be cancelled in August, with no strikes planned. However, travel to and from the country hasn’t necessarily been a trouble-free experience for everyone this month.

Passengers wait in Barcelona’s El Prat airport during the first wave of Ryanair strike action in July. Photo: Pau BARRENA/AFP

“It’s clear that the Italian airport system has reacted differently to the difficulties, even if the recovery was sudden,” Enac president Pierluigi di Palma said in an interview with Italian national broadcaster Rai.

“I would say that we are mostly suffering the consequences of what’s happening in continental airports.”

The knock-on effect of flight cancellations and delays elsewhere has caused some disruption for passengers in Italy, while things are particularly busy this month as the number of people travelling to the country has shot up, exceeding 2019 levels.

Tania Davis, 41, travelled from London Heathrow to Venice with her two children in early August and tells The Local that while she found travelling from Heathrow “stressful and chaotic” everything was “fine” on the Italian side.

“We arrived very late at night because our flight was delayed by just over two hours, but once we got to Italy coming through arrivals and then getting our flight home a week later, everything went smoothly. I can’t fault the airport. It was as busy as you’d expect at this time of year but the lines moved quickly.”

READ ALSO: Airport chaos in Europe: What are your rights if flights are delayed or cancelled?

Some travellers reported facing long delays going both ways, for different reasons. Reader David and his wife flew from Manchester to Brindisi in late July and back again two weeks later.

“We made the mistake of arriving at Brindisi for our flight home three hours before flight time as we had done on the way out, advised by Ryanair,” he tells The Local.

“We sailed through security at Brindisi, no staffing issues there unlike in Manchester where it took 90 minutes to get through.

“But our flight was then delayed, by three hours in the end. Arriving early just meant we had to spend even more time waiting in departures,” he says.

“It’s a really small airport and every flight on the board was delayed, so we were packed in like sardines in this small space with no ventilation.”

“The pilot said our flight was late arriving due to missing an air traffic control slot at Manchester,” he adds.

Other than delays apparently caused by disruption across flight networks, there have been very few reports of problems such as long security queues and lost baggage at Italian airports.

The government warned Italian passengers last month to take hand baggage only when travelling – but this was due to concerns about luggage being lost at destination airports, not at those within Italy.

Passengers wait at Rome’s Fiumicino airport during a strike airline company staff on July 17, 2022. Photo by Andreas SOLARO / AFP

Italy has escaped the worst of the travel chaos “both for structural reasons and for the measures that the government has taken to limit the consequences of the pandemic”, writes Italian financial newspaper Il Sole 24 Ore.

Airport staff shortages are not a major problem in Italy, where “there are generally more worker protections and restrictions on dismissal than in other countries such as the United Kingdom,” Il Sole explains.

Italy was also the only EU country to ban layoffs amid the pandemic, Il Sole points out, with the government in 2020 forcing airline companies to keep their staff on even when flights were grounded.

This ban lasted until 2021, when it was replaced with financial incentives for companies that refrained from laying off staff.

Di Palma said the government’s interventions meant “we have been able to stem the haemorrhage of ground personnel that occurred at foreign companies during the pandemic, saving precious resources”.

READ ALSO: Italy’s summer tourism boom driven by American arrivals

While this is good news for passengers flying to and from Italy’s airports this summer, the ongoing situation across Europe means some disruption to travel plans remains likely.

The passengers we spoke to advised anyone flying this month to pack light, dress for comfort, and “lower your expectations”.

If your flight is cancelled or significantly delayed, you may be entitled to receive compensation from your airline. Find more information here.

Have you travelled to or from Italy in August? How did your experience compare to those featured in the article? Please leave a comment below to let us know.

Member comments

  1. We travelled from JFK to Malpensa on 7/16 and had no issues on either side. Hoping for the
    same on our return trip on 8/20.

  2. I spent 5 weeks in Sicily at the beginning of April through to May. Because of the length of stay I decided to send a suitcase with my summer clothes ahead by courier. Despite declaring that there was nothing but clothing in my bag, customer decided to check for themselves. When they had finished instead of handing over the bag into the care of the courier they decided to deposit it in a warehouse in Malpensa. Almost 5 months later it is still there! Will it ever come home? I wonder despite frequent inquiries by the courier.

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EES PASSPORT CHECKS

EES border checks could undergo ‘soft launch’, UK says as app concerns mount

The UK government is preparing for a "soft launch" of the new EU border system – the Entry/Exit (EES) system - in October but authorities are still waiting for European Commission to confirm the start date, amid concerns over the delay of a new app.

EES border checks could undergo 'soft launch', UK says as app concerns mount

The UK government is preparing for a soft launch of the new EU border system – the entry/exit (EES) system – on the assumption that it will go live on October 6th, ministers told a hearing at the House of Commons European scrutiny committee this week.

But the European Commission is expected to confirm the exact launch date of the new biometric checks for non-EU travellers entering the Schengen area at some point this summer, they added.

“We are very much working on a basis whereby this policy will go live on the 6th of October. It is important that we plan for that eventuality. We are expecting to hear definitively from the European Union that ‘go live’ arrangement in the summer,” Tom Pursglove, UK Minister for Legal Migration and the Border told the committee.

The parliamentary committee is conducting an inquiry on the disruptions the system will cause in the UK.

Pursglove also said that “precautionary measures” have been agreed by the EU, that will be put in place in certain circumstances after the start of EES, for example if delays at the borders exceeded a certain length of time.

Guy Opperman, Under-Secretary of State at the Department for Transport, said that in practice this meant a “soft launch” of EES for 6 months before “a full go live”. During that soft launch EU member states and the UK could deploy flexibility measures should problems occur.

“The likelihood is, after multiple delays, that the 6th of October will proceed” and the implementation looks “very different” compared to previous scenarios considering the flexibility allowed in the first 6 months, he argued.

No details were given on what these “flexible” measures would involve however. 

READ ALSO: Your questions answered about Europe’s EES passport checks

He conceded that “a lot of work” still needs to be done but the UK “should be as ready as everybody” and “better be at front of the queue”.

App not ready

During the meeting, it also emerged that a much-anticipated app that would allow remote pre-registration of non-EU citizens subject to the checks will not be available for testing until August “at best”, prompting concerns about the EES launch date.

“You don’t need to be a sceptic about future projects to think that the provision of the app in August for going live in October is optimistic,” Opperman said.

Ministers confirmed that the app will not be ready in time for October and the committee previously stated it might be delayed until summer 2025.

The app will facilitate pre-registration, but photo and fingerprints will still have to be taken at the border in front of a guard, the committee heard.

READ ALSO: How do the EU’s new EES passport checks affect the 90-day rule?

Several MPs asked whether the entry into operation of the EES should be delayed again if technology is not ready. But Under-Secretary Opperman said the app “is not going to be a panacea to fix all problems”.

The main aim of EES is to increase security and to ensure that non-EU nationals visiting the Schengen area for a short-term do not stay more than 90 days in any 180-day period.

The entry into operation of the system has already been delayed several times and there have been calls from certain travel companies and national authorities to delay it again.

Under the new scheme, non-EU/EFTA travellers who do not need a visa will have to register their biometric data (finger prints and facial images) in a database that will also record each time they enter and exit the Schengen area.

Instead of having passports manually stamped, travellers will have to scan them at self-service kiosks before crossing the border. However, fingerprints and a photo will have to be registered in front of a guard at the first crossing and there are concerns the extra time needed will generate long queues, especially in Dover, Folkestone and St. Pancras station in London, where there are juxtaposed French and UK border checks.

Progress in preparations

Minister Pursglove also updated MPs on ongoing preparations. He said some testing of the system will take place within days, 5 kiosks have been installed at St. Pancras station and are available for testing. “You are beginning to see the physical infrastructure appear,” he said.

Kiosks and extra lanes are also being created at the port Dover and it was agreed with the EU passengers travelling by coach will be checked away from the Eastern dock, where controls usually take place, allowing to gain space. The vehicles will then sealed and drive on the ferries.

MPs also discussed the infrastructure cost linked to the introduction of the EES. Opperman said all EU countries will have to make “huge investments” in their ports. In the UK, he argued, this will help “address problems that have existed for some time”. Because of this “massive investment”, in a few years time “Dover will be totally transformed,” he said.

This article is published in cooperation with Europe Street News.

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