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Foreign residents wrongly told to buy Covid tests before flying back to Sweden

Several readers have told The Local that their airlines refused to let them fly unless they could present a negative Covid-19 test, despite being covered by exemptions from testing requirements.

Foreign residents wrongly told to buy Covid tests before flying back to Sweden
File photo of passengers at Copenhagen Airport, which is used by a lot of people who live in southern Sweden. Photo: Johan Nilsson/TT

Since December 28th, Sweden has required all travellers over the age of 12 to provide proof of a negative test for Covid-19 less than 48 hours old, unless covered by an exemption. 

The requirement is due to be removed later this week, less than four weeks after it was introduced, but is at the time of writing still in effect.

Swedish citizens and residents of Sweden are currently exempt from the testing requirements, and residents of the Swedish regions of Skåne, Blekinge and Halland are also exempt from Danish testing requirements – meaning that international Swedish residents living in border regions who fly to Copenhagen Airport and take the Öresund train onwards to Sweden do not need to show a test.

However, several readers have told The Local that when they turned up at check-in, their airline refused to acknowledge these exemptions and demanded that passengers show negative tests before allowing them to check in to their flights, meaning that they were forced to rush to onsite testing facilities at airports in order to get results back in time before their flights departed.

A British reader living in Lund, who did not wish to be named, said that he and his wife were flying from Manchester to Copenhagen on January 3rd, and were told by SAS at check-in that they needed to provide negative tests.

The couple should have been exempted from the testing requirement because they were transiting through Denmark and leaving the country within 24 hours; and additionally because they reside in one of the border regions.

The exemptions for border residents and transit travellers are outlined on the websites of both the Danish Ministry of Health and the country’s Coronasmitte official information page for travellers.

“SAS insisted we spend a very stressful hour at Manchester Airport getting £80-worth of unnecessary antigen tests or else they wouldn’t let us on the plane,” he told The Local.

The couple tried to explain the exemptions to ground staff, to no avail: “We had monitored the regulations about flying through Copenhagen to Sweden but they would not accept our arguments. The three ground staff couldn’t understand how we could get from Copenhagen to Lund. Would we fly? I explained there was a bridge and a train station directly below the airport. We would travel directly to Sweden in 35 minutes”.

Instead, they were told that they could not board without a negative test.

They managed to get to the test centre – in a different part of the airport – get tested, and get through security before the flight had finished boarding, but were still missing one set of results just minutes before the flight was due to board.

“We got there, and the woman asked ‘have you got your results?’ Well, my wife has, but not me. ‘Can you check again?’ So I’m now thinking: ‘Okay, okay, this is it, I stay behind and she goes ahead’ – so I check again, and ‘ping!’ the results come through, negative, we got on the plane – I think there was one person behind us. Click, the doors are closed.”

“We were like zombies! You couldn’t believe it, we did not have one word to exchange with each other. We were completely done.”

He said he experienced arrhythmia for a number of hours once the couple had returned to Sweden, which he suspects was caused by the stress of the experience. Arrhythmia is a serious medical condition where the heart beats irregularly, which can lead to sudden cardiac arrest or stroke.

“It almost killed us,” he said. “We are both 75 years old and each of us has a chronic medical condition. My wife almost collapsed and I had heart problems during the night. We spent the next day and a half in bed, by Wednesday evening we were beginning to feel more or less human.”

His wife has a chronic inflammatory disease, which makes exertion painful. She also has breathing issues which were exacerbated when the couple were rushing from check-in, to the test centre, through security and to the gate, with her husband at one point running ahead just enough to be able to shout back to her that the gate hadn’t closed.

He has contacted SAS to request compensation, but has yet to hear back – an automated e-mail said that he would hear a response in between six to eight weeks.

“The daft thing was, when we arrived in Copenhagen Airport, nobody wanted to see anything,” he said. “You show your passport – as you’re coming from outside the EU – you get on the train and then they say the train will stop at Hyllie [Sweden] where border guards will check your passports, vaccination certificates, all kind of stuff, the train stops there for 10 minutes, nobody gets on, and then after 10 minutes, off we go again. Nobody wanted to see anything. It was SAS who were the bottleneck, SAS themselves were doing the policing of the border, not the border guards.”

Another reader travelling from Chicago O’Hare to Copenhagen with her partner was also told to present negative tests at check-in. As border residents and transit passengers, the couple were covered by Danish and Swedish testing exemptions, but they had chosen to get tested as a precaution from a free test provider in the US, so did not need to find a place to get tested in the airport and were able to check in without issues.

The Local’s readers are not the only ones who have been affected by this problem – I had the same issue when travelling from Manchester to Malmö with my family via Copenhagen Airport on December 29th, as The Local Denmark reported here. SAS ground staff wrongly told us that the exemptions did not apply as we were “not transiting” – due to the fact that we were leaving the airport area in order to take a train.

However, Danish testing rules explicitly state that “persons in transit through Denmark departing within 24 hours of entry (e.g. Swedish air travellers who use Denmark as a hub)” are exempt from testing requirements.

The Local contacted SAS for comment, and received the following response:

“During the pandemic there have been different types of restrictions – and new rules and restrictions which have been removed and then reintroduced – so it’s understandable that for us, other flight companies and, of course, for travellers above all, who need to travel and cross borders, that this has clearly been challenging and difficult in many ways,” said Freja Annamatz, head of media relations for SAS Sweden.

“This is also a situation where we find ourselves in a very travel-intense period, where we suddenly have new restrictions, and we can only apologise that these customers have been given the wrong information in these cases.”

Annamatz advised affected passengers to submit a claim for any costs incurred: “They can submit a claim so that we can see if there are costs which we should reimburse – tests, for example – if it is the case that we have made a mistake, which obviously seems to be the case here.”

“It is difficult for me to comment on what has happened in these single cases – generally, we do everything we can to make sure that the information on our websites and the sources we refer to are as correct as possible – and then we also obviously need to have internal communication about this and make sure that our colleagues know about this.”

“This can be a challenge when things happen very quickly, and over Christmas and New Year there were a lot of new people, a lot of people off sick, where we have had to train new people or substitutes at short notice, for example. Obviously, this sort of situation should not occur, which we apologise for. But, the background is that, since restrictions occur with such short notice, sometimes it happens in individual cases that customers receive incorrect information, and we do apologise,” she stressed.

Annamatz also said that airlines can be subject to fines if passengers are turned away from border control due to incorrect documents.

“The whole check-in process has become much more complicated, because there is so much documentation that needs to be looked at, and also the rules around what is required. In many cases it’s the case that flight companies are responsible for making sure that passengers make it to their destination, it can be a case of fines and other types of reprimands, and in the worst case, passengers are not allowed in to the country.”

“So, like I said, we are extremely sorry, we apologise to these customers who have received the wrong information, but we do everything we can to make sure that all the information from our channels and the sources we refer to is as correct as possible.”

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EES PASSPORT CHECKS

EES border checks could undergo ‘soft launch’, UK says as app concerns mount

The UK government is preparing for a "soft launch" of the new EU border system – the Entry/Exit (EES) system - in October but authorities are still waiting for European Commission to confirm the start date, amid concerns over the delay of a new app.

EES border checks could undergo 'soft launch', UK says as app concerns mount

The UK government is preparing for a soft launch of the new EU border system – the entry/exit (EES) system – on the assumption that it will go live on October 6th, ministers told a hearing at the House of Commons European scrutiny committee this week.

But the European Commission is expected to confirm the exact launch date of the new biometric checks for non-EU travellers entering the Schengen area at some point this summer, they added.

“We are very much working on a basis whereby this policy will go live on the 6th of October. It is important that we plan for that eventuality. We are expecting to hear definitively from the European Union that ‘go live’ arrangement in the summer,” Tom Pursglove, UK Minister for Legal Migration and the Border told the committee.

The parliamentary committee is conducting an inquiry on the disruptions the system will cause in the UK.

Pursglove also said that “precautionary measures” have been agreed by the EU, that will be put in place in certain circumstances after the start of EES, for example if delays at the borders exceeded a certain length of time.

Guy Opperman, Under-Secretary of State at the Department for Transport, said that in practice this meant a “soft launch” of EES for 6 months before “a full go live”. During that soft launch EU member states and the UK could deploy flexibility measures should problems occur.

“The likelihood is, after multiple delays, that the 6th of October will proceed” and the implementation looks “very different” compared to previous scenarios considering the flexibility allowed in the first 6 months, he argued.

No details were given on what these “flexible” measures would involve however. 

READ ALSO: Your questions answered about Europe’s EES passport checks

He conceded that “a lot of work” still needs to be done but the UK “should be as ready as everybody” and “better be at front of the queue”.

App not ready

During the meeting, it also emerged that a much-anticipated app that would allow remote pre-registration of non-EU citizens subject to the checks will not be available for testing until August “at best”, prompting concerns about the EES launch date.

“You don’t need to be a sceptic about future projects to think that the provision of the app in August for going live in October is optimistic,” Opperman said.

Ministers confirmed that the app will not be ready in time for October and the committee previously stated it might be delayed until summer 2025.

The app will facilitate pre-registration, but photo and fingerprints will still have to be taken at the border in front of a guard, the committee heard.

READ ALSO: How do the EU’s new EES passport checks affect the 90-day rule?

Several MPs asked whether the entry into operation of the EES should be delayed again if technology is not ready. But Under-Secretary Opperman said the app “is not going to be a panacea to fix all problems”.

The main aim of EES is to increase security and to ensure that non-EU nationals visiting the Schengen area for a short-term do not stay more than 90 days in any 180-day period.

The entry into operation of the system has already been delayed several times and there have been calls from certain travel companies and national authorities to delay it again.

Under the new scheme, non-EU/EFTA travellers who do not need a visa will have to register their biometric data (finger prints and facial images) in a database that will also record each time they enter and exit the Schengen area.

Instead of having passports manually stamped, travellers will have to scan them at self-service kiosks before crossing the border. However, fingerprints and a photo will have to be registered in front of a guard at the first crossing and there are concerns the extra time needed will generate long queues, especially in Dover, Folkestone and St. Pancras station in London, where there are juxtaposed French and UK border checks.

Progress in preparations

Minister Pursglove also updated MPs on ongoing preparations. He said some testing of the system will take place within days, 5 kiosks have been installed at St. Pancras station and are available for testing. “You are beginning to see the physical infrastructure appear,” he said.

Kiosks and extra lanes are also being created at the port Dover and it was agreed with the EU passengers travelling by coach will be checked away from the Eastern dock, where controls usually take place, allowing to gain space. The vehicles will then sealed and drive on the ferries.

MPs also discussed the infrastructure cost linked to the introduction of the EES. Opperman said all EU countries will have to make “huge investments” in their ports. In the UK, he argued, this will help “address problems that have existed for some time”. Because of this “massive investment”, in a few years time “Dover will be totally transformed,” he said.

This article is published in cooperation with Europe Street News.

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