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How the global IT crash affected travel and services in France

A major global IT glitch caused huge disruption around the world on Friday, with airlines and airports particularly affected - here's the situation in France.

How the global IT crash affected travel and services in France
Air France says the IT outage is leading to flight disruption. Photo by Daniel SLIM / AFP

Windows users around the world reported the notorious ‘blue screen of death’ error screens on their systems on Friday -an issue caused by a software update to the CrowdStrike security firm.

CrowdStrike’s CEO said in the early afternoon of Friday that the problem has been identified and a fix deployed, but it will take some time for systems and services to return to normal.

Here’s a look at the situation in France;

Airlines

The worst of the problems seem to be with air travel, with France’s transport minister Patrice Vergriete saying that the disruption “was limited to certain airlines and airports”.

The budget airline Ryanair said it was having problems ‘across the network’ and advised anyone travelling with the airline today to arrive at the airport at least three hours before their scheduled departure time. Online check-in systems for passengers have also been hit.

French carrier Air France says it has been affected by issues including with check-in, which is causing serious disruption. Air France added that flights already on course are not affected.

The German budget carrier Eurowings is also experiencing problems while the Dutch airline KLM says it has been forced to suspend flights, saying that the IT problems make it “impossible to manage flights”.

Paris’ Charles de Gaulle and Orly airports – the main entry points for athletes arriving for the Olympics – say they are not directly affected by the problems, but that several airlines using the airport are affected.

The airport operator said that this had led to “a slowdown in check-in, delays and temporary suspension of certain flight schedules” adding that staff were mobilised to assist passengers. By early evening, the airport said things were “on the way to returning to normal”.

There were also reports of delayed take-offs at Lyon’s Saint-Exupéry airport and Marseille-Provence airport.

Multiple European airports including Berlin, Frankfurt and Amsterdam’s Schipol experienced major disruption and in the United States flights were also grounded.

Anyone due to fly on Friday is advised to check with their airline before travelling to the airport.

READ ALSO You rights on delayed or cancelled flights in France

Rail and Metro

The French rail operator SNCF says that its operations have not been affected, likewise the Paris public transport operator RATP says that all bus, Metro, tram and RER services are running as normal.

Ferries

The Port of Calais reported difficulties with Irish Ferries services caused by the IT issues. Passengers at Calais reported long delays on Friday morning.

Irish Ferries said in the late morning that it believed the issue had been fixed.

Paris Olympics

The Paris 2024 Olympics team said that their systems had been affected by the outage, adding that they had activated contingency plans.

Organising committee president Tony Estanguet said that critical IT systems had not been hit but “for operations on the ground, to welcome new athletes, to welcome all the delegations, to issue accreditations, it slows down our operations.”

Ticket sales and the ongoing Olympic torch relay were not affected, the Olympics information app and ticket app both appeared to be working normally on Friday.

Disneyland Paris

Disneyland remained open but numerous electronic display screens at the park were showing error messages on Friday morning.

TV

The French TV channels TF1 and Canal Plus say they have been affected by the problems and are not able to put out their usual programming on Friday. In the UK the news channel Sky was off the air.

Phones

The phone network Bouygues Telecom said on Friday morning that its customer service lines were not available, although the problems have not affected the phone network itself.

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TRAVEL NEWS

Seven out of 10 French high-speed trains to run Saturday after sabotage

Seven out of 10 French high speed trains will run Saturday on three key routes, a day after saboteurs paralysed much of the train network as the Olympic Games started in Paris.

Seven out of 10 French high-speed trains to run Saturday after sabotage

No immediate claim of responsibility was made for the coordinated overnight arson attacks on cabling boxes at junctions strategically picked out north, southwest and east of the French capital where the Olympics opening ceremony was staged on Friday night.

Rail workers thwarted an attempt to destroy safety equipment on a fourth line in what the SNCF rail company called a “massive attack”.

“On the North, Brittany and South-West high-speed lines, seven out of 10 trains on average will run with delays of one to two hours,” SNCF said in a statement.

It said SNCF “agents worked all night under difficult conditions in the rain to allow to improve traffic on high-speed lines affected by the acts of sabotage.

READ ALSO: Rail sabotage: What to expect if you’re travelling in France this weekend

“At this stage, traffic will remain disrupted on Sunday on the North axis and should improve on the Atlantic axis for weekend returns,” it said.

“Customers will be contacted by text message and email to confirm the running of their trains.”

SNCF estimated that about 250,000 passengers were affected on Friday. Junior transport minister Patrice Vergriete said 800,000 could face the fallout over the three days.

The coordinated attacks were staged at 4:00 am (0200 GMT) early Friday.

Due to the exceptional situation, SNCF station staff have been more flexible than usual, allowing more people on trains than there are seats or refraining from checking tickets.

Anyone planning to travel should check the latest on the SNCF information site here, or download the SNCF Connect app.

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