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CRIME

How to avoid the ‘police’ phone scam in Switzerland

The Swiss government has issued a warning about an increasing number of fake calls purporting to be from police. But there are ways to avoid this scam.

Published: 18 April 2024 13:20 CEST
Updated: 1 May 2024 06:34 CEST
How to avoid the 'police' phone scam in Switzerland
Ignore suspicious calls asking for personal information. Photo: Pixabay

Switzerland’s National Cyber Security Centre (NCSC) has been monitoring the phenomenon of fake calls from alleged police authorities for nine months now.

But in the last three weeks, reports of this scam have almost tripled, the NCSC said, indicating just how widespread it is.

What is this about?

The scam begins with a call coming, allegedly, from police or another Swiss authority.

A voice, which the NCSC describes as ‘robotic’, informs the person who answers the call that their personal banking data is involved in criminal activities, or makes a similar alarming (but false) claim.

According to the NCSC, “it is not a person who calls, but a software The machine randomly tries Swiss phone numbers throughout the day. If the number is invalid, it simply moves on to the next one.”

“By using this software, the number of calls that can be made is virtually unlimited. It could go through practically all the phone numbers in Switzerland in a day,” the Centre adds.

After raising alarm about your bank account, the fake ‘policeman’ will urge you to “press 1” to be put in touch with a human being and obtain more information.

If you do this and, worse yet, divulge your personal data to the caller, you risk having your computer and credit card hacked.

What should you do (and not do) if you get this call?

The most obvious answer is to immediately hang up because, as the NCSC explains, “real police never play recorded phone messages. They also never ask for money or sensitive personal data over the phone.”

To that end, the Centre recommends that anyone receiving this call: 

  • Should hang up as soon as you hear the recorded message
  • Not press 1, or any other numbers, during the telephone conversation
  • Not get drawn into a conversation.
  • Never grant access to your computer, not even via remote maintenance software.
  • Never reveal prepaid card activation codes.

A fake tax refund

While the ‘police scam’ is the latest attempt at extortion reported to the NCSC, it is far from a unique case.

Scores of them are reported to the authorities each year, including the one reported earlier in 2024.

It involved phishing emails about alleged tax refund entitlements.

However, the link in the email leads to a phishing page. 

Here too, authorities advise to ignore these emails, not click on the link, and not enter any personal data on the phishing page.

READ ALSO : The common scams foreigners in Switzerland need to be aware of

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For members

CRIME

‘Your permit is invalid’: How scammers in Switzerland target foreigners

Scores of foreign residents have received an email recently telling them their residency rights in Switzerland have been revoked.

Published: 26 April 2024 11:17 CEST
'Your permit is invalid': How scammers in Switzerland target foreigners

A number of foreign nationals, especially in the German-speaking part of the country, have received an official-looking letter, purportedly from the State Secretariat for Migration (SEM) informing them that the Free Movement of People agreement between Switzerland and the EU has been nullified, and therefore “your residence permit is no longer valid.”

Faced with enquiries from concerned recipients, SEM responded that the letter is fake, advising recipients to ignore it and, above all, not to click on the QR code on the top.

“Fake letters from the SEM have been circulating since the beginning of this week,” the immigration authority said on its website as well as on X (formerly Twitter).  

“The letter has no impact on the recipient’s  residence status,” SEM added.

Fake jobs, real threats

However, this is only the latest scam perpetrated in the name of SEM.

There have been others in the past.

For instance, many foreigners have also received emails from addresses swissimmigration@consultant or eu_immigration@consultant, that pretend to be the Swiss immigration authority.

“In most cases, a fictitious job in the hotel industry is offered, with the senders demanding payment of 300 to 1,000 euros for a permit in Switzerland and for health and accident insurance,” SEM reported.

The first clue that this email doesn’t come from  SEM, which is part of Switzerland’s government, is that it is asking for payment in euros. If the scammers were smarter, they’d demand Swiss francs.

“These e-mails do not come from the SEM and should be considered as an attempt at fraud,” the agency said. 

Extortion attempt

And a few years ago, a number of foreigners received emails coming allegedly from SEM, Swiss border control authorities, or even the Federal Office of Police (Fedpol).

They threatened to revoke the victim’s residence permit or even expel them from the country altogether if they didn’t pay a certain sum of money into an anonymous account.

Needless to say, no government authority would ever resort to blackmail or demand payment for such ‘services’.

So a good rule to remember (for foreigners and Swiss alike) is that if threats and pressure are involved, letters / emails / phone calls ( WhatsUp messages are more than likely scams.
 
READ ALSO: The common scams foreigners in Switzerland need to be aware of 

Don’t respond

SEM as well as police urge everyone contacted by scammers, by whatever means to:

  • Ignore these messages by hanging up the phone and / or deleting emails, moving them to the Spam folder
  • Never give out your credit card number or bank account information to people you don’t know
  • If you did give your card number, contact your credit card company immediately to have the card blocked. Likewise, if you gave out your banking details, get in touch with your bank.
  • In the event of threats of extortion attempts, consider filing a criminal complaint. You can search for police stations in your area on the Police website. 
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