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HEALTH

Why getting rescued in the Austrian Alps could cost you thousands

A nice hike in the mountains that much-planned ski trip could end up costing you thousands of euros in Austria if things go wrong. Here is what you need to know.

Why getting rescued in the Austrian Alps could cost you thousands
Hikers take a break on the top of the Gaislachkogl Mountain (3050m) in the Tyrol region in the heart of the Austrian Alps, on July 11, 2018. (Photo by VLADIMIR SIMICEK / AFP)

A bright sunny day may seem like the perfect time to explore the Austrian mountains, but if you are not careful, you might have a heavy bill to pay.

This is what happened when a group of more than 100 German school children and teachers had to be rescheduled in Tyrol. The costs of airlifting and caring for most of them after the hiking trek they found online was not as easy as the website advertised could reach around €18,000.

READ ALSO: Austrian rescuers save 100 German school children stuck while hiking in the Alps

Most of it will be sent directly to the school, which presumably had its own insurance, since Austria has a strict policy when it comes to air rescues – even if you have public mandatory health insurance, such as ÖGK.

Air rescue in Austria

A very significant exception to what the public insurance, such as the Österreichische Gesundheitskasse (ÖGK) covers in Austria are air rescue.

The ÖGK does state it will pay the costs of domestic transport by aircraft if the patient is in danger of death, and the urgency calls for air transport – as long as the medical necessity is proven by a doctor and recognised by the company.

However, the insurance highlights that this does not include “accidents in the practice of sport and tourism on the mountain” – a not-so-rare occurrence in an Alpine country.

READ ALSO: Reader question: Am I liable for ambulance costs in Austria?

This means that if you suffer an accident in the streets of Vienna and need to be airlifted to a hospital, ÖGK will likely cover that bill. But if you have the exact same accident while biking on a mountain, your home address will be printed on that bill.

On its website, ÖGK reiterates that it “recommends taking appropriate precautions. Otherwise, an emergency can quickly become a big financial problem”.

The “appropriate precautions”, according to expert lawyers, would include buying private insurance  – or checking the terms of any insurance policies you already have.

How expensive can it get?

It is very difficult to assess costs because it depends on each situation and how long the services are needed.

In the case of the 99 students and their teachers, the € 18,000 included three flight hours of the police helicopter, one and a half hours of the emergency helicopter, and the “ground presence of the mountain rescuers”, Kurier reported citing specialist estimates.

READ ALSO: Everything foreigners need to know about the Austrian healthcare system

One story shows that even in case of false alarms, people can be left with hefty bills.

When worried residents saw flashlights high in the Tyrolean Alps they presumed they were emergency calls for help and called out emergency services.

As a result, a couple that was quietly camping in the mountains were surprised when mountain rescue workers turned up.

They were even more shocked to learn they had to pay a bill of more than € 2,000.

“Rescue operations must always be paid by the persons in the supposed emergency, even if they are actually not needed”, Viktoria Haider, an insurance consultant, told ORF.

On average, helicopter rescues cost around €3,500, according to a Kurier report. However, this can increase significantly for complex assignments.

What should you do to avoid high costs?

Whenever travelling, even inside Austria, primarily if you practise winter sports or plan to go for hikes, it is worth considering getting personal insurance with air rescue coverage.

Air rescue, as the case with the children shows, doesn’t extend only to physical accidents but may be necessary if you get lost or thought missing, for example.

Costs for helicopter rescues could add up to thousands of euros. Austria’s compulsory insurance schemes such as ÖGK and SVS will not cover in most cases.

In some cases, home insurers and even credit card insurances can cover travel and health expenses. However, it is still important to check – rather than assume – if this includes air rescue and under which circumstances.

If you are a frequent visitor of the Alps, it might be worth checking associations such as the Austrian Alpine Association, the Austrian Ski Association (ÖSV) or the ÖAMTC, with yearly membership fees that include insurance.

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HEALTH

How much can you expect to pay for private healthcare in Vienna?

In recent years, the number of public doctors in Vienna has fallen. As a result, many people have turned to private care. But how much can you expect to pay?

How much can you expect to pay for private healthcare in Vienna?

In Austria, private healthcare works alongside the public healthcare system. If you want private care, you typically need to sign up for private healthcare insurance or pay out of pocket initially and later seek reimbursement.

The cost of private healthcare in Vienna can vary depending on factors such as the type of treatment, the provider, and insurance coverage. In general, private healthcare services tend to be significantly more expensive than the services provided by the public system.

Private healthcare insurance 

The monthly cost for private healthcare insurance in Vienna averages around €30 for children and between €45 and €100 for adults.

The cost is determined by your age, health status, and anticipated healthcare needs. When you apply for private insurance, your health and medical history are usually examined.

Signing up for private healthcare insurance at an early age often means lower costs. Existing health insurance contracts are adjusted annually for inflation only, without further adjustments.

UNIQA, Wiener Städtische, Generali Health Insurance, Mercury, Allianz Health Insurance, and the Danube are among the largest and best-known providers of private healthcare insurance in Vienna.

READ ALSO: EXPLAINED: What is a Wahlartzt in Austria?

How does it work?

Every policy is different, but most private insurance work with the public companies, especially since most workers in Austria are insured with one of the public companies via their work or employment – with the majority of them insured by ÖGK.

When you go to an elective doctor in Austria, you will pay out of pocket for your appointment. Later, you’ll need to ask for reimbursement from your compulsory public insurance company. Once you receive confirmation of the reimbursement,  you’ll send all documents (including doctor fees and the public reimbursement) to your private insurance, which will pay the difference between what you paid at the doctor and what you got back from your public insurance.

This is typically done online and could even be partially automated, with doctors sending their fees and payment notes directly to public insurance.

Pay out-of-pocket

If you do not want to sign up for private healthcare insurance, you can stay with your public one, pay out of pocket if you need private services, and later receive a partial reimbursement. 

In general, a visit to a private practitioner costs between €80 and €120, and a visit to a specialist (orthopaedist, dermatologist, cardiologist) between €150 and €200 in the Austrian capital.

The amount of money you can get back if you go to a private doctor varies depending on several factors, including your health insurance company and the specific services provided by the doctor.

For example, with the most common public insurance, Österreichische Gesundheitskasse, ÖGK, around 80 percent of the amount that ÖGK would have spent if the doctor was linked to the public system is reimbursed. It is important to note that this does not correspond to 80 percent of your medical bill but to 80 percent of what ÖGK would have paid for your treatment at a public doctor, which is significantly lower than the amount listed on your bill.

Fewer public doctors in Vienna

In Vienna, there has recently been a decrease in the number of public doctors and an increase in the number of private ones.

Experts believe the reasons are stressful working conditions and limited numbers of contracts for doctors with public healthcare insurance. Public doctors are said not to take enough time for each patient, as the number of patients determines the profit. 

Over the past six years, the increase in private doctors has been particularly notable for doctors specialising in dermatology (rising from 58 percent to 71 percent) and urology (increasing from 55 percent to 62 percent).

READ NEXT: Healthcare in Austria: Why are there fewer ‘public’ doctors?

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