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Staff shortages lead to cancelled flights in Salzburg

Over the weekend, several hundred passengers were left stranded at Salzburg Airport in Austria.

A passenger waiting for their flight at an airport.
A passenger waiting for their flight at an airport. Photo: Marco López/Unsplash

Several flights from Salzburg were cancelled on Saturday and Sunday – including scheduled flights to Cologne, Corfu and Calabria, reportedly leaving between 400 and 500 people stranded at Salzburg Airport as a result. 

According to Alexander Klaus, spokesman for Salzburg Airport’s operating company, it was mainly aircraft from the Lufthansa Group which were affected.

READ ALSO: Will Austria see travel chaos in airports this summer?

The Lufthansa Group has therefore taken 900 flights planned for July out of regular service, so as to avoid having to cancel more flights at short notice. These connections no longer appear on booking platforms or with tour operators.

But the thinning out of flights is not only a result of airline staff shortages but also at the airports.

Alexander Klaus said that there are also significant staff shortages at Frankfurt and Nuremberg airports, even though Salzburg Airport is sufficiently staffed: “When one link in this chain starts to swing, you feel it everywhere,” he said.

“It is important for our passengers to know that you have to allow enough time if you want to start your vacation. It would also be very wise to contact the travel agent, tour operator or airline beforehand and check if everything should go according to plan on the planned flight.”

In general, passengers who are unable to take a flight will be accommodated either by their airline or by the tour operator, Klaus said: “They will be offered alternatives as to how they can take their vacation. Of course, passengers also have rights. If a flight is delayed, cancelled or completely taken off the schedule, then you get compensation.”

READ ALSO: Airport chaos in Europe: What are your rights if flights are delayed or cancelled?

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Klimaticket: How to get your free Austria-wide transport pass

Austria is rolling out its free transport passes for young people to promote climate-friendly travel. Here's who's entitled to one and how to get it.

Klimaticket: How to get your free Austria-wide transport pass

Austria’s Climate Ministry announced in a press release that it will roll out its free Klimaticket offer for 18-year-olds on July 1st.

The Klimaticket is a yearly pass that, at €1,095 per year, covers nearly all public transport nationwide. So, for about €3 a day, it’s possible to ride from Vienna to Salzburg and around town without any extra expenses. You just hop on the train and go. It’s very similar to the popular Jahreskarte, or yearly ticket, in the Viennese public transport, which allows for unlimited travel in public transport within the city for €1 a day.

With the Austria-wide Klimaticket, you not only have access to Vienna’s public transport but also to the entire national network. This makes the national pass a valuable option for those who frequently travel across city limits. The subsidised offer is designed to encourage greener travel choices, and the federal government has announced that it will provide one year of Klimaticket for free to every 18-year-old residing in Austria.

Climate Minister Leonore Gewessler described the scheme as a “piece of freedom for young adults” that will start on July 1st. It was previously announced last year, as The Local reported.

READ ALSO: The spectacular Austrian train routes you can take with the Klimaticket

How will it work?

All people who have celebrated their 18th birthday since January 1st, 2024 and are registered with their residence in Austria can have the free KlimaTicket Austria issued. 

The ticket is then valid for one year—the start of validity can be freely chosen by young adults between their 18th and 21st birthdays. 

According to the Climate Ministry, the free KlimaTicket can be easily collected from the official sales and service points.

The government said around 88,000 people are eligible each year, and the authorities are earmarking €120 million for the project. 

“Young adults are being introduced to public transport as a logical, environmentally friendly alternative in everyday life. In this way, we want to inspire as many young people as possible to use public transport in the long term,” the Ministry added.

READ ALSO: Which non-Austrian destinations can you reach with a Klimaticket?

How can I pick up my Klimaticket?

The ticket can be applied for at sales outlets from June 3rd, 2024 and will be valid from July 1st. The KlimaTicket must be applied for in person at any KlimaTicket Ö sales and service points (except Wiener Linien). 

You must bring an official photo ID, a photo and a residence confirmation (not older than six months). You can find the sales and service partners online at klimaticket.at/partner.

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