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TRAVEL

What you should know before you travel abroad from Switzerland

When the coronavirus pandemic struck, numerous flights and other travel arrangements were abruptly canceled. Now the situation has improved, but when it comes to leaving Switzerland and going abroad, it’s better to be prepared for all kinds of scenarios.

What you should know before you travel abroad from Switzerland
Before you fly away, make sure you have contingency plans. Photo by AFP

Summer is here, and Swiss as well as most EU borders are open for tourists. Are you ‘itching’ for a holiday abroad?

Before you leave, here are some tips from the Swiss consumer agency FRC.

Your flight is canceled by the airline.

In this case, should receive a full refund. Currently airlines make this refund more difficult to obtain because they want you to opt for a postponement or a voucher. You can accept this alternative, but you don't have to. However, you will not be able to claim additional compensation, as this is an extraordinary circumstance.

But if you have to extend your stay abroad due to the cancellation, and it is subject to European regulations, you may be reimbursed for accommodation and additional meals for a period of two to three days.

You no longer want to fly because your destination country has increasing rates of Covid-19 infections.

If your flight is maintained but you no longer want to travel for fear of being contaminated, the refund of your flight is not guaranteed, with the exception of airport taxes. However, given the exceptional circumstances, some airlines may (but are not obligated to) modify the reservation or give you a credit for a new flight.

READ MORE: International night train services from Switzerland to resume this week

Your package trip is canceled by your travel agency or the tour operator

In this case, the agency will have to reimburse your money or offer you either an equivalent replacement trip or a postponement of the canceled trip.

Will your unused hotel nights be refunded?

Refunds for hotel reservations are made in accordance with the establishment's policy, so you should read the fine print before booking. It depends, too, on whether the hotel closed its doors, in which case it should refund your money, or whether you canceled the reservation yourself. If latter is the case, you will probably not get your payment back; if you have a travel cancellation insurance, see what the conditions are for such a refund.

However, Airbnb has implemented a policy of ‘force majeure’ related to the coronavirus epidemic for a certain period of time, which offers reimbursement to travelers who have booked accommodation in one of the areas seriously affected by Covid-19. 

Now let’s talk about cancellation insurance

In April, the Local had an article about getting money back for cancelled trips 

While it was written during the height of the Covid-19 pandemic, some of the content is still relevant today.

While some insurers exclude any coverage for trip cancelations in the event of epidemics and pandemics, others offer refunds in case of an epidemic, quarantine, natural disasters, and terrorist attacks, but not pandemics.

This may be good to know if you are going to an area that is still impacted by the outbreak, or if an outbreak happens while you are there.

However, if you have to cancel your trip before the departure, or if you have to come back urgently because of an illness, family emergency, or any other exceptional circumstance, then your travel cancellation insurance will likely refund the costs — provided, of course, that you have one. 

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PROPERTY

How to ensure your French property is insured for storm damage

Storm Ciaran’s property-wrecking passage through France - with another storm forecast for the weekend - may have many people wondering how comprehensive their insurance cover is. 

How to ensure your French property is insured for storm damage

In the wake of Storm Ciaran, thousands of property owners in France are preparing insurance claims – with initial estimates of the bill for damage between €370 million and €480 million.

Home insurance is compulsory in France, whether you own the property you live in or you rent – and it must include some level of storm damage cover. 

Check also to see if your insurance provides cover in case of a declaration of a catastrophe naturelle.

The garantie tempête (storm guarantee) covers damage caused by violent winds. What constitutes a ‘violent wind’ varies from contract to contract, but there appears to be a widespread consensus of agreement on wind speeds over 100km/h.

In most insurance contracts, this covers damage caused by the storm and within the following 48 hours – so you’re covered if, for example, a tree weakened by the storm comes down within that period and damages your property.

Be aware that, while the storm guarantee automatically covers the main property, it generally only covers any secondary buildings and light constructions – such as a veranda, shed, solar panels, swimming pool or fence – if they are specifically mentioned in the contract. 

The same is true of any cars damaged by debris. A basic insurance contract might not include storm damage, so it is always worth checking.

Damage must be reported to your insurer as quickly as possible. The deadline for making declarations is usually five days after any damage is noticed. This is especially important for second home owners, who may not be at the property when the damage occurs. 

In some cases – such as in the aftermath of Storm Ciaran – insurers may extend the reporting period. But under normal circumstances, it’s five days after the damage has been discovered.

What happens next

To make a claim, the first thing to do is contact your insurer by phone or email. Your insurer will take you through the next steps, but usually you have to send in a declaration – which should include an estimate of any losses and for any repairs, with evidence where possible, such as photographs and any receipts for purchases. 

Your insurer may also request proof of wind intensity, which can be provided for example by a nearby weather station.

The insurance company may appoint an expert to come and assess the damage, so make sure to keep damaged property safe until they arrive, as well as all invoices for any urgent repair work. 

What if you’re a tenant?

If you rent your property, you must report any damage inside the accommodation to your insurer and also notify your landlord so that they can file their own claim. 

In the case of a co-propriete, you must declare damage inside the accommodation to your insurer, while the trustee sends his own declaration to the collective insurance (which sometimes covers the private areas) .

How long does it take for claims to be settled?

Payment of the compensation provided for by the “storm guarantee” depends your home insurance contract. After the insurer has estimated the amount of damage, compensation is generally paid between 10 and 30 days following receipt of the insured’s agreement.

What if we got flooded?

In the case of flooding, you may have to wait for a natural disaster order to be issued. 

Catastrophe naturelle

The ‘state of natural disaster’ is a special procedure that was set up in 1982 so victims of exceptional natural events, such as storms, heavy rain, mudslides and flooding, as well as drought, can be adequately compensated for damage to property.

The government evaluates each area and deems whether it qualifies for the status of catastrophe naturelle (natural disaster). 

Essentially once a zone is declared a natural disaster, victims can claim from a pot of funds created by all insurers. If the zone is not declared a disaster, insurance companies are under no obligation to pay out. 

Under a “state of natural disaster” residents are covered for all those goods and property that are directly damaged by the phenomenon, in this case storms.

It applies to residential or commercial buildings, furniture, vehicles and work equipment that are already covered by insurance policies.

Homes must be already covered by a multi-risk insurance policy for the status of natural disaster to count.

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