SHARE
COPY LINK

CONSUMER

Is the French hypermarché on its last legs?

The sprawling French supermarkets, with their huge selections of fresh fruit and veg and well-stocked wine aisles, have been delighting visitors and locals alike for decades - but are their days numbered?

Is the French hypermarché on its last legs?
Carrefour, Europe's largest, retailer, has hundreds of hypermarkets in France. Photo: AFP

This month French supermarket giant Carrefour announced a major restructuring of its business leading to up to 3,000 job losses.

That came just weeks after another big name, Auchan, said that it would be selling off 21 loss-making stores, with the potential loss of 700 jobs.

Carrefour, Europe’s largest retailer, says it intends to refocus on food, with restructuring in six sectors (petrol station cash registers, hi-fi household appliances and jewellery departments, in-store revenue processing, management and payroll services).

In total, France has more than 2,000 hypermarchés, which are defined as having at least 2,500 square metres of retail space, and the industry is dominated by four big names – Carrefour, Auchan, E Leclerc and Inter-Marché.

READ ALSO

When the first hypermarchés were created in the 1960s the idea was groundbreaking – and at the vanguard of food shopping in Europe.

Visitors from Britain were astounded at the size of the stores and the variety of goods on display – everything from food and drink to household goods and garden furniture.

For many locals, a weekly shop became the norm at the giant out-of-town stores that provided everything under one roof.

And the stores still hold a special place in many local residents’ hearts.

But it seems that changing shopping habits – and competition from online sales – is putting the hypermarché under threat.

In April Auchan announced the latest in several years of financial woes for the company, and revealed that 21 of its stores, including the hypermarché at Villetaneuse in the Seine-Saint-Denis region – were not making a profit.

French retail specialist Frank Rosenthal told magazine Les Inrockuptibles that the main problems for the big stores are in the non-food sector.

The biggest stores now sell a dizzying array of products, from clothing and shoes to electrical items, and music, books and DVDs.

But it is this sector that has been hit the hardest by the rise of internet shopping.

“The hypermarché has never had so much competition. All sectors have competitors, much more than before,” said Rosenthal. “All the large specialised areas like DIY, sports, household appliances, textiles.”

A report by market analysis firm Xerfi was already warning in 2017 that hypermarkets were a “symbol of a society of mass consumption that today is largely rejected” and must ”urgently reinvent themselves.”

Changing shopping habits and online competition are putting the hypermarché under threat. Photo: AFP

The report said the big retailers should no longer perceive online shopping as a threat but instead should view it as a chance to “develop new experiences for customers and (re)build traffic.”

They need to transform their commercial centres into attractive places where people come not just to buy things but for leisure or other experiences too, the report said.

This would also help what have traditionally been low-cost operations to move upmarket a notch or two.

Last year Carrefour launched a five-year plan to cut costs, boost e-commerce investment and seek a partnership in China with tech giant Tencent.

The plan notably includes expanding into convenience stores to reduce exposure to the group’s hypermarkets and having a greater focus on organic products and private labels.

Carrefour is often wrongly thought to have created the first hypermarchés in Europe. In fact it was a Belgian group, Grand Bazar, which opened the first mega-supermarkets, in 1961, which can take that claim to fame. 

The death of the hypermarché has been predicted by many, but it is likely to remain a part of the French countryside for some time to come, though probably in a much altered form.

Member comments

Log in here to leave a comment.
Become a Member to leave a comment.

PROPERTY

How to ensure your French property is insured for storm damage

Storm Ciaran’s property-wrecking passage through France - with another storm forecast for the weekend - may have many people wondering how comprehensive their insurance cover is. 

How to ensure your French property is insured for storm damage

In the wake of Storm Ciaran, thousands of property owners in France are preparing insurance claims – with initial estimates of the bill for damage between €370 million and €480 million.

Home insurance is compulsory in France, whether you own the property you live in or you rent – and it must include some level of storm damage cover. 

Check also to see if your insurance provides cover in case of a declaration of a catastrophe naturelle.

The garantie tempête (storm guarantee) covers damage caused by violent winds. What constitutes a ‘violent wind’ varies from contract to contract, but there appears to be a widespread consensus of agreement on wind speeds over 100km/h.

In most insurance contracts, this covers damage caused by the storm and within the following 48 hours – so you’re covered if, for example, a tree weakened by the storm comes down within that period and damages your property.

Be aware that, while the storm guarantee automatically covers the main property, it generally only covers any secondary buildings and light constructions – such as a veranda, shed, solar panels, swimming pool or fence – if they are specifically mentioned in the contract. 

The same is true of any cars damaged by debris. A basic insurance contract might not include storm damage, so it is always worth checking.

Damage must be reported to your insurer as quickly as possible. The deadline for making declarations is usually five days after any damage is noticed. This is especially important for second home owners, who may not be at the property when the damage occurs. 

In some cases – such as in the aftermath of Storm Ciaran – insurers may extend the reporting period. But under normal circumstances, it’s five days after the damage has been discovered.

What happens next

To make a claim, the first thing to do is contact your insurer by phone or email. Your insurer will take you through the next steps, but usually you have to send in a declaration – which should include an estimate of any losses and for any repairs, with evidence where possible, such as photographs and any receipts for purchases. 

Your insurer may also request proof of wind intensity, which can be provided for example by a nearby weather station.

The insurance company may appoint an expert to come and assess the damage, so make sure to keep damaged property safe until they arrive, as well as all invoices for any urgent repair work. 

What if you’re a tenant?

If you rent your property, you must report any damage inside the accommodation to your insurer and also notify your landlord so that they can file their own claim. 

In the case of a co-propriete, you must declare damage inside the accommodation to your insurer, while the trustee sends his own declaration to the collective insurance (which sometimes covers the private areas) .

How long does it take for claims to be settled?

Payment of the compensation provided for by the “storm guarantee” depends your home insurance contract. After the insurer has estimated the amount of damage, compensation is generally paid between 10 and 30 days following receipt of the insured’s agreement.

What if we got flooded?

In the case of flooding, you may have to wait for a natural disaster order to be issued. 

Catastrophe naturelle

The ‘state of natural disaster’ is a special procedure that was set up in 1982 so victims of exceptional natural events, such as storms, heavy rain, mudslides and flooding, as well as drought, can be adequately compensated for damage to property.

The government evaluates each area and deems whether it qualifies for the status of catastrophe naturelle (natural disaster). 

Essentially once a zone is declared a natural disaster, victims can claim from a pot of funds created by all insurers. If the zone is not declared a disaster, insurance companies are under no obligation to pay out. 

Under a “state of natural disaster” residents are covered for all those goods and property that are directly damaged by the phenomenon, in this case storms.

It applies to residential or commercial buildings, furniture, vehicles and work equipment that are already covered by insurance policies.

Homes must be already covered by a multi-risk insurance policy for the status of natural disaster to count.

SHOW COMMENTS