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Spain confronts Ryanair over ‘illegal’ hand luggage charges

Spain’s consumer protection body has filed a complaint against Ryanair, considering the airline’s decision to charge passengers for hand luggage a breach of air transport laws that’s “seriously harmful to consumers”.

Spain confronts Ryanair over 'illegal' hand luggage charges
Photos: AFP

If you’re a regular Ryanair flier you’ve probably heard by now that the low-cost airline will no longer let its passengers carry a small suitcase with them on planes free of cost. 

The new regulation – announced on August 23 – means that from November 2018 anyone with a case of up to 10kg in weight is subject to paying between €8 to €10 to take it with them in the cabin.

Spain’s Facua-Consumers in Action group has filed a complaint against Ryanair through the country’s State Aviation Safety Agency (AESA).

The consumer protection body argues that the Irish airline’s decision causes “serious harm to consumers, violates their rights and breaches the basic conditions of the air transport contract.”

Facua reiterates that according to Spain’s Air Navigation Law, the carrier is obliged to transport for free in the cabin the hand luggage, objects and packages that the traveller carries with them, except for those that can’t be carried for safety reasons relating to size and weight.

“It’s a strategy by Ryanair to try to make up for the expenses they incurred through passenger compensation claims following all their recent flights cancellations,” Facua wrote.

In addition, the government-funded group says that the General Law for the Protection of Consumers and Users includes a section on unfair terms that haven’t been individually negotiated and any practices that are detrimental to the public and haven’t been approved.

Spain’s Department of Public Works is also at loggerheads with Ryanair over its new hand luggage charges and has called a meeting with representatives of the low-cost airline for the start of September to remind them of their legal obligations.

But Ryanair has reacted to the legal callout from Spain by writing “these claims are clearly false. No airline allows all passengers to bring all their bags on the aircraft.”

The Dublin-based airline overhauled its baggage policy last January but claimed the scheme allowing people to hand in their smaller cases for loading in the hold (free of charge) at the boarding gate was still causing delays. The new baggage charges will address this issue, Ryanair claims.

News of Ryanair’s new hand luggage terms has been met by resentment across Europe, with many reports suggesting the bold move is illegal and could end up being detrimental for their business

From November, only a limited number of priority customers will be allowed to bring two free carry-on bags onto flights, the service costing £6 or €6 per flight.

All other passengers will still be allowed to carry on one small bag free of charge, but it has to fit under the seat in front.
 

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UPDATE: Ryanair passenger jet makes emergency landing in Berlin over ‘fake bomb threat’

Polish police said Monday they were investigating a fake bomb threat that forced a Ryanair passenger plane travelling from Dublin to Krakow to make an emergency landing in Berlin.

UPDATE: Ryanair passenger jet makes emergency landing in Berlin over 'fake bomb threat'
A Ryanair flight making an emergency landing

The flight from Dublin to Krakow made the unexpected diversion after a reported bomb threat, German newspaper Bild Zeitung said.

“We were notified by the Krakow airport that an airport employee received a phone call saying an explosive device had been planted on the plane,” said regional police spokesman, Sebastian Glen.

“German police checked and there was no device, no bomb threat at all. So we know this was a false alarm,” he told AFP on Monday.

“The perpetrator has not been detained, but we are doing everything possible to establish their identity,” Glen added, saying the person faces eight years in prison.

With 160 people on board, the flight arrived at the Berlin Brandenburg airport shortly after 8 pm Sunday, remaining on the tarmac into early Monday morning.

A Berlin police spokesperson said that officers had completed their security checks “without any danger being detected”.

“The passengers will resume their journey to Poland on board a spare aeroplane,” she told AFP, without giving more precise details for the alert.

The flight was emptied with the baggage also searched and checked with sniffer dogs, German media reported.

The passengers were not able to continue their journey until early Monday morning shortly before 4:00 am. The federal police had previously classified the situation as harmless. The Brandenburg police are now investigating the case.

Police said that officers had completed their security checks “without any danger being detected”.

“The Ryanair plane that made an emergency landed reported an air emergency and was therefore immediately given a landing permit at BER,” airport spokesman Jan-Peter Haack told Bild.

“The aircraft is currently in a safe position,” a spokeswoman for the police told the newspaper.

The incident comes a week after a Ryanair flight was forced to divert to Belarus, with a passenger — a dissident journalist — arrested on arrival.

And in July last year, another Ryanair plane from Dublin to Krakow was forced to make an emergency landing in London after a false bomb threat.

READ ALSO: Germany summons Belarus envoy over forced Ryanair landing

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