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MOBILE

Danish mobile network failure hits 450,000 customers

Customers of Danish telecommunications giant TDC were unable to make or receive calls on Monday.

Published: 5 March 2018 12:21 CET
Danish mobile network failure hits 450,000 customers
File photo: Torkil Adsersen/Scanpix Denmark

Problems with TDC's network resulted in a large number of customers being unable to make calls, communication director Nis Peder Koldby confirmed to DR Nyheder.

“Right now up to 450,000 customers may be affected. There is very limited access to the mobile network. SMS and data should work fine, but there is a problem making and receiveing calls,” Koldby told the broadcaster.

TDC added that it had diverted all of its resources with internal and external partners to solving the issue.

The problem has not been identified at the time of writing and it is therefore unknown for how long the network failure will persist.

READ ALSO: Danish police drop charges over Queen's speech TV blackout

MOBILE

Vodafone to close all its own shops in Spain by March 2022

UK mobile and internet operator Vodafone announced on Tuesday it will shut all 34 of its proprietary stores in Spain by March 2022, laying off 509 employees and leaving only the brand's franchises and distributors behind.

Published: 29 September 2021 11:18 CEST
Vodafone has proprietary stores in Madrid, Barcelona, ​​Bilbao, Seville, Málaga, Granada, Córdoba, Santander, Palma de Mallorca and more Spanish cities.
Vodafone will close all 34 of the stores it owns across Spain. Photo: BEN STANSALL / AFP

Vodafone stores in Spanish cities such as Madrid, Barcelona, ​​Bilbao, Seville, Málaga, Granada, Córdoba, Santander, Palma de Mallorca and more will close in the coming six months as part of the operator’s shift to digital. 

The company will pull down the shutters on all 34 of the stores it owns across Spain, confirming through its labour adjustment plan (ERE) that 509 employees will lose their jobs.

The operator is affiliated with nearly 600 stores in Spain that act as franchises and distributors, meaning it will still be possible to carry out operations relating to Vodafone in person. 

However, it will be a lot harder to get face-to-face customer service from the actual operator, if for example there is a problem with billing or you wish to cancel a contract. 

Vodafone CEO Nick Read announced back in 2019 that an increasing number of customers signing up to mobile and internet deals online rather than in stores would mean 15 percent of its high-street retail stores in Europe would close by 2021.  

Spain’s main workers’ union UGT referred to Vodafone’s offer to affected workers of severance pay equal to 33 days worked per year with a maximum limit of two years as “stingy”. 

You can check all of Vodafone’s proprietary stores in Spain here.

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