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BABY

Agency to probe doc who broke baby’s collarbone

A doctor in central Sweden, who broke the collarbone of an infant during a 55 hour long delivery after using the ventouse nine times, is being investigated by the National Board of Health and Welfare (Socialstyrelsen).

Agency to probe doc who broke baby’s collarbone

“We have come to the conclusion that what happened is serious enough for the physician to be investigated further,” said Eva Forsberg at the agency to daily Aftonbladet.

In May last year, the young Swedish couple Johanna Svensson and Alfred Svärd from Eksjö in northern Sweden lost their daughter Hilda after a 55-hour ordeal, during which the specialist doctor refused to perform a caesarean against the expectant mother’s pleas.

“I begged and begged for him to give me a c-section. I was so tired and had no more strength and my uterus had collapsed. My partner said that I was exhausted. But the doctor just said that ‘all women can give birth naturally’,” said Svensson to the paper.

The delivery, which dragged on for 55 hours, was a nightmare affair. The nurses were crying, the midwife was urging the doctor to perform the caesarean and the doctor had already injured the unborn baby by breaking her collarbone, according to the paper.

A junior doctor had early on made the call that this was not the right time to use a ventouse – a vacuum device used to assist in deliveries when the second stage of labour has not progressed adequately – yet the specialist thought otherwise.

And tried using the device nine times before giving up.

The couple’s infant Hilda died in the ordeal and Johanna was seriously injured and had to be rushed to another operation where she underwent a massive blood transfusion.

The hospital reported the incident to the National Board of Health and Welfare, according to Lex Maria, the informal name for regulations governing the reporting of injuries or incidents in the Swedish health care system.

At the hospital, officials think that the responsibility lay with the doctor who “acted outside the guidelines of the hospital”. The doctor, however, remains adamant he did nothing wrong.

Svensson and Svärd, pregnant again, are hoping that the physician will lose his licence and say that they are relieved by the new decision from the National Board of Health and Welfare to investigate further.

“That is what we have said from the beginning. But he has refused to admit he was wrong. There is no punishment severe enough to compare to the suffering we are going though and will carry with us for the rest of our lives,” Svensson told Aftonbladet.

According to the paper the incident has also been reported to the police and prosecutor. The police classify the case as suspected manslaughter and causing of bodily harm.

“We have begun the preliminary investigation. I will decide what measures will be taken and how the police can proceed with the information we have received,” said prosecutor Stefan Edwardsson to Aftonbladet.

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DELIVERY

Austria to investigate ‘flood of complaints’ against parcel delivery companies

A flood of complaints against parcel delivery service DPD has led to the Austrian regulatory authority RTR setting up a reporting form to ensure incidents are captured. 

Austria to investigate ‘flood of complaints’ against parcel delivery companies

The Local has heard complaints from many people living in Austria about poor service and lacklustre deliveries. 

Forced to cancel order

One of the many experiences is that of Vienna-based journalist Elisabeth K.

She said she had been forced to cancel an order from Amazon in January after not even receiving a DPD notification her parcel had been delivered to a packet shop, as she was unable to collect it without a delivery number. 

In December, she was kept waiting thirty minutes in a small packet shop to pick up a parcel which had not been delivered, even though she had been at home at the time when the DPD notice was left. 

Sent to empty shop

Michael Wiktora, who works at an escape room in Vienna, said he was told by DPD two weeks ago his parcel would not be delivered, and he would have to pick it up from a parcel shop.

When he arrived at the address given for pick up, a 30-minute journey from his house, he found an empty shop and a number of people standing outside, who had also been sent to the wrong address.

A poster with a phone number said the shop had moved, but did not say where. By chance he found the new location while walking back to his house. 

Facebook page complaints

The Facebook page of the company shows the anger of the many people who have complained to the Labour Chamber (AK) in recent weeks about the service. 

DPD’s delivery problems were also explored in  the consumer magazine programme Help on Ö1.

Speaking to Ö1, legal expert Daniela Zimmer from Vienna’s Labour Chamber, said there were often different versions of events, in which delivery personnel would claim they had tried to deliver, however customers said they had been at home and not had any notification. 

At least one delivery attempt

However, the Postal Market Act makes it clear that there must be at least one delivery attempt. The Broadcasting and Telecommunications Authority (RTR)  suspects delivery attempts are not being made and has opened a supervisory procedure.

DPD told ORF the reason for the problems was a sharp rise in parcel volumes. However, this is affecting all parcel services. DPD announced that it would investigate every single complaint “as soon as all cases are known in detail”.

“Unusual” to have 2,000 complaints over weekend

The  supervisory authority RTR received more than 2,000 complaints on Saturday and Sunday,  which the company’s lawyer Wolfgang Feiel said this was “very unusual”.

Usually the authority would deal with around 200 complaints a year. 

If DPD does not offer a satisfactory improvement within a reasonable period of time, the authorities can force them to show better evidence they have attempted delivery.

DPD also reduced the amount of time packages are stored at parcel shops on 1 February, from ten to seven calendar days. Then the package is returned. 

The form to report complaints about delivery problems can be accessed here.

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