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ACCIDENT

4,000 travellers hit after cancelled trains

Swedish national rail operator SJ cancelled around 20 trains on Friday after cracks were found in a couple of wheels, affecting 4,000 passengers, with more interruptions expected over the weekend.

4,000 travellers hit after cancelled trains

Several trains are set to be affected on Saturday as the rail operator seeks to assess the extent of the problem, which does not affect high-speed X2000 and double-decker trains.

Many passengers were transferred to coaches on Friday afternoon as SJ launched an inspection of its rolling stock and cracks were found in a couple of wheels.

“Two wheels of around 3,000 checked were shown to have cracks. We take this very seriously and have now decided to take all the trains out of service,” said Elisabeth Lindgren at SJ on Friday afternoon.

In order to cope with demand for trains from Stockholm to Uppsala, SJ hired in trains from local transport operator SL.

The inspection is a result of SJ’s own inspection work following the accident in Skotterud, Norway two weeks ago.

The accident was initially considered to have been caused by a wheel fault which had emerged as a result of general wear and tear.

SJ’s inspection of its rolling stock is expected to be completed during next week. The aim is to be able to operate almost normal services on Saturday as passenger numbers drop.

On Friday evening SJ said that five departures would be affected on Saturday – two between Karlstad and Stockholm, two between Kalmar and Gothenburg and one between Hallsberg and Stockholm.

But on Friday the interruption hit 4,000 of SJ’s around 100,000 customers with the cancelled trains leading to hastily rearranged travel plans.

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TRAVEL NEWS

Swedish rail company SJs site crashes on Christmas tickets release

The booking site of Sweden's state-owned rail company SJ crashed on Tuesday evening after the company released long-awaited tickets for the Christmas period.

Swedish rail company SJs site crashes on Christmas tickets release

The company on Tuesday night released tickets for the period from December 11th to March 12th next year, only to see the site crash under the volume of booking requests. 

“There are enormous amounts of customers who want to buy tickets, even though it’s the middle of the night,” Lina Edström, a press officer for the company said shortly after midnight. “The home page quite simply can’t cope with responding to so many requests at the same time. 

The site started to work again a few hours later, only to crash once again as people woke up and started booking on Wednesday morning. 

“The reports we are getting is that it’s working for some people and not for others. That’s what we’re seeing as Sweden wakes up and more and more people try and get onto the site,” said Jonas Olsson, another press officer at 7.30am. 

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The release of Christmas tickets in Sweden has been severely delayed because of late publication of the Swedish Transport Administration train plan for 2023, which coordinates the times for all passenger and goods trains in Sweden. 

The train plan should have been published at the start of August, giving companies 18 weeks to set tickets from December 10th. It was only released on October 19th. The administration said that it has had problems due to change over to a digital system. 

Many customers have been complaining that they have seen prices for Christmas trips double in the time it has taken them to book a ticket. 

Olsson told the TT newswire that SJ’s pricing system is based on the level of demand. 

“I understand the frustration, and we may well look at this going forward,” he said. “But even if many people have ended up in this situation, there are many others who have been able to buy cheaper tickets.” 

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