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New train tickets aim to beat black market

Swedish Rail (SJ) will on Wednesday move to broaden its personalised ticket system in a bid to thwart the black market in cheap tickets and improve customer service, the company said in a statement.

New train tickets aim to beat black market

From one o’clock on Wednesday morning most tickets (with some exceptions) for the Swedish train company will be personalised and will contain the text ‘Personal ticket’. Travellers with these tickets must show their identification on board for the ticket to be valid.

The second-hand market in train tickets on auction sites such as Tradera (the Swedish version of eBay) has caused problems for the Swedish rail authorities over a long period of time. SJ has been particularly concerned about the opportunistic purchasing of cheap tickets for on-selling to the public at inflated prices.

“We want people to have the chance to get cheap tickets, not for people to profit on the black market,” Ulf Wallin, vice head of SJ’s press office told The Local.

The move will put an abrupt stop to the online private sale of SJ train tickets, even for those who wish to sell tickets they find they are no longer able to use. However, SJ will continue to offer excess tickets for auction on the Tradera website, Wallin said.

All tickets that are designated as either ‘changeable’ (‘Kan ombokas’) or ‘not changeable’ (‘Kan ej ombokas’) will be personalised. Tickets that are designated as ‘refundable’ (‘Kan återbetalas’) will not be personalised. All travel on a SJ commuter card (Pendlarkort) in Mälardalen, or with ‘single’ tickets (‘enkelbiljett’) purchased in LOKA (the blue automatic ticket machines) will remain non-personalised.

“Personal tickets make it easier for us to inform travellers of, for example, timetable changes and traffic problems. Moreover, through recording the traveller’s name in connection with the booking it reduces the possibility of speculative second-hand selling,” said Nina Hornewall, SJ sales director, in a statement.

Most tickets sold by the rail company are already personalised, Ulf Wallin said: “Already today, for 60 percent of SJ tickets you need to show an SJ card, such as ‘ticketless’ tickets, last-minute special-priced tickets for students and the elderly, and e-tickets. So from tomorrow, you will have to show your ID for all tickets. So it’s not a revolution.”

“It is a further step forward which will mean better service. Personal tickets will the benefit both SJ and travellers,” said Hornewall.

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TRAVEL NEWS

Swedish rail company SJs site crashes on Christmas tickets release

The booking site of Sweden's state-owned rail company SJ crashed on Tuesday evening after the company released long-awaited tickets for the Christmas period.

Swedish rail company SJs site crashes on Christmas tickets release

The company on Tuesday night released tickets for the period from December 11th to March 12th next year, only to see the site crash under the volume of booking requests. 

“There are enormous amounts of customers who want to buy tickets, even though it’s the middle of the night,” Lina Edström, a press officer for the company said shortly after midnight. “The home page quite simply can’t cope with responding to so many requests at the same time. 

The site started to work again a few hours later, only to crash once again as people woke up and started booking on Wednesday morning. 

“The reports we are getting is that it’s working for some people and not for others. That’s what we’re seeing as Sweden wakes up and more and more people try and get onto the site,” said Jonas Olsson, another press officer at 7.30am. 

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The release of Christmas tickets in Sweden has been severely delayed because of late publication of the Swedish Transport Administration train plan for 2023, which coordinates the times for all passenger and goods trains in Sweden. 

The train plan should have been published at the start of August, giving companies 18 weeks to set tickets from December 10th. It was only released on October 19th. The administration said that it has had problems due to change over to a digital system. 

Many customers have been complaining that they have seen prices for Christmas trips double in the time it has taken them to book a ticket. 

Olsson told the TT newswire that SJ’s pricing system is based on the level of demand. 

“I understand the frustration, and we may well look at this going forward,” he said. “But even if many people have ended up in this situation, there are many others who have been able to buy cheaper tickets.” 

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