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FOOD SAFETY

Coffee machine milk ‘like washing powder’

The milk used in many of Sweden's coffee vending-machine's constitutes false marketing and could be used to wash your clothes, a consumer association claims.

Coffee machine milk 'like washing powder'

Although it is the word “milk” that is the one written on the button of coffee vending- machines, the liquid that trickles into your coffee is far from it, claimed The Stockholm Consumer Cooperative Society (KfS) on Monday.

“It is pretty much the same sludge that Björn Gillberg washed his clothes with in the 1970s,” said Louise Ungerth at the society referring to the environmental debateur who caused an uproar in the 1970s when he washed his shirts in an artificial creamer on live television.

Gillberg’s gimmick led to the withdrawal of many coffee-creamer products from retail outlets.

In a new study looking at the incidence of false marketing in food products in Sweden, the society has discovered that the creamers have made a comeback at a vending-machine near you.

The society found that the “milk” dispensed in Selecta’s vending-machines is in fact a cream replacement, so-called whitener, and bears no relation to milk in its accepted form.

“I was very surprised when I rang Selecta, the market leader, and found out about the sugar solution and hardened fat that I have poured into my coffee four or five times a day at work over the years. It says milk on the button,” Ungerth said.

“There are many of us that have been fooled”, said Ungerth, who urged consumers to contact their suppliers.

Many suppliers of coffee and whitening products to vending-machines use milk powder while Selecta and others used the creamer-replacements if customers do not request anything else, according to a survey by the consumer society.

The National Food Administration (Livsmedelsverket) says that EU directives are clear on the issue.

“The marking and presentation of food products must not mislead anyone. The law clearly specifies how the word “milk” can used. Milk should be milk…from milk-producing cows.”

Selecta however placed the reponsibility on its customers to decide the contents of their vending-machines.

“The word milk is generic. It is then up to each workplace to choose their gourmet topping,” said Helene Frankenberg of Selecta to Aftonbladet.

The Stockholm Consumer Cooperative Society decided on Monday to report Selecta to the National Food Administration for false and misleading marketing.

FOOD AND DRINK

OPINION: Are tips in Sweden becoming the norm?

Should you tip in Sweden? Habits are changing fast thanks to new technology and a hard-pressed restaurant trade, writes James Savage.

OPINION: Are tips in Sweden becoming the norm?

The Local’s guide to tipping in Sweden is clear: tip for good service if you want to, but don’t feel the pressure: where servers in the US, for instance, rely on tips to live, waiters in Sweden have collectively bargained salaries with long vacations and generous benefits. 

But there are signs that this is changing, and the change is being accelerated by card machines. Now, many machines offer three preset gratuity percentages, usually starting with five percent and going up to fifteen or twenty. Previously they just asked the customer to fill in the total amount they wanted to pay.

This subtle change to a user interface sends a not-so-subtle message to customers: that tipping is expected and that most people are probably doing it. The button for not tipping is either a large-lettered ‘No Tip’ or a more subtle ‘Fortsätt’ or ‘Continue’ (it turns out you can continue without selecting a tip amount, but it’s not immediately clear to the user). 

I’ll confess, when I was first presented with this I was mildly irked: I usually tip if I’ve had table service, but waiting staff are treated as professionals and paid properly, guaranteed by deals with unions; menu prices are correspondingly high. The tip was a genuine token of appreciation.

But when I tweeted something to this effect (a tweet that went strangely viral), the responses I got made me think. Many people pointed out that the restaurant trade in Sweden is under enormous pressure, with rising costs, the after-effects of Covid and difficulties recruiting. And as Sweden has become more cosmopolitain, adding ten percent to the bill comes naturally to many.

Boulebar, a restaurant and bar chain with branches around Sweden and Denmark, had a longstanding policy of not accepting tips at all, reasoning that they were outdated and put diners in an uncomfortable position. But in 2021 CEO Henrik Kruse decided to change tack:

“It was a purely financial decision. We were under pressure due to Covid, and we had to keep wages down, so bringing back tips was the solution,” he said, adding that he has a collective agreement and staff also get a union bargained salary, before tips.

Yet for Kruse the new machines, with their pre-set tipping percentages, take things too far:

“We don’t use it, because it makes it even clearer that you’re asking for money. The guest should feel free not to tip. It’s more important for us that the guest feels free to tell people they’re satisfied.”

But for those restaurants that have adopted the new interfaces, the effect has been dramatic. Card processing company Kassacentralen, which was one of the first to launch this feature in Sweden, told Svenska Dagbladet this week that the feature had led to tips for the average establishment doubling, with some places seeing them rise six-fold.

Even unions are relaxed about tipping these days, perhaps understanding that they’re a significant extra income for their members. Union representatives have often in the past spoken out against tipping, arguing that the practice is demeaning to staff and that tips were spread unevenly, with staff in cafés or fast food joints getting nothing at all. But when I called the Swedish Hotel and Restaurant Union (HRF), a spokesman said that the union had no view on the practice, and it was a matter for staff, business owners and customers to decide.

So is tipping now expected in Sweden? The old advice probably still stands; waiters are still not as reliant on tips as staff in many other countries, so a lavish tip is not necessary. But as Swedes start to tip more generously, you might stick out if you leave nothing at all.

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