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HEALTH

Three key stats to help you understand Italy’s north-south healthcare divide

Italy is known for having one of the best healthcare systems in Europe, but there have long been stark regional differences in provision standards, especially between north and south.

A man walks though the doors of Garbagnate hospital, near Milan
A man walks though the doors of Garbagnate hospital, near Milan. Photo by MIGUEL MEDINA / AFP

Unlike other healthcare systems in Europe, Italy’s Servizio Sanitario Nazionale (or SSN) operates on a regional rather than national level.

This means that, though they must abide by broad guidelines set by the health ministry, local health authorities (Aziende Sanitarie Locali, ASL) act independently, managing their own clinics and medical services, including the costs of individual procedures and pharmaceuticals.

This decentralised system has long been criticised by experts for creating imbalances in the level of care offered across the country, especially between north and south, with the EU Commission previously noting how “different fiscal capacities and health system efficiency levels” impacted “the ability of poorer or lower-performing regions to provide access to high-quality healthcare”.

And north-south disparities have indeed been flagged by multiple media reports over the years, including Il Sole 24 Ore’s yearly Health Index. 

But as a recently approved autonomy bill allowing regions to claim broader powers on key public services and retain more of their tax revenue threatens to further deepen healthcare imbalances, exactly how severe is Italy’s north-south healthcare divide? 

‘Essential Levels of Care’

First established in 2001, the Essential Levels of Care (or LEA) system is the health ministry’s primary method of evaluation of all the different regional health authorities. 

This assesses the essential services that “the National Healthcare System (SSN) is required to provide to all citizens,” regardless of the region they live in, and refers to three macro-areas – prevention, clinic care, and hospital care – giving each one a score from 0 to 100, with 60 being the passing grade.

READ ALSO: Where are the ‘best’ hospitals in Italy in 2024?

The 2023 LEA report showed marked differences between northern and central regions and their southern counterparts.

Barring Valle d’Aosta and the autonomous Bolzano province, all regions in the north and centre of the country achieved a passing grade in each of their three health macro-areas. By contrast, five out of eight southern regions, namely Molise, Campania, Calabria, Sicily and Sardinia, failed to reach the passing grade in at least one of the three macro-areas.

Scores were particularly low in Calabria, which stopped short of passing grade in all macro-areas, and Sardinia, which failed in two out of three areas.

In each of the three macro-areas, the highest scores were achieved by regions located in northern Italy, with the autonomous Trento province ranking first both in the prevention area (92.5) and in the hospital area (96.5), and Emilia-Romagna ranking first in the clinic area (96).

Overall performance ratings

Another popular way to assess regional healthcare systems is through the yearly performance index by Italy’s Centre for Applied Economic Research in Health (CREA), consisting of a panel of 104 healthcare experts. 

The index collates data on twenty markers, ranging from care efficiency, clinical outcomes, innovation, financial situation and patients’ satisfaction, producing an overall performance rating from 0 to 100.

CREA’s healthcare performance ratings by region.

CREA’s healthcare performance ratings by region. Source: Pagella Politica

The most recent report, published on July 1st, ranked regions into four different categories based on their performance levels. 

  • Scores between 54 and 60: Veneto, Piedmont, autonomous province of Bolzano, and Tuscany
  • Scores between 45 and 50: Friuli-Venezia Giulia, autonomous province of Trento, Emilia-Romagna, Liguria, Valle d’Aosta, Marche, and Lombardy
  • Scores between 37 and 44: Sardinia, Campania, Lazio, Umbria, Abruzzo, and Puglia
  • Scores under 35: Sicily, Molise, Basilicata and Calabria

Quite tellingly, no southern region figured in the top two categories, with the best-placed southern region being Sardinia, with a score of 44 (that’s 16 points lower than first-ranked Veneto).

Southern Italy’s Calabria was once again the worst-performing region, with a score of 26.

Patients forgoing care

The number of people forgoing medical care every year due to long wait times, difficulties in reaching the relevant healthcare facility or for economic reasons is also frequently used to evaluate regional healthcare systems.

READ ALSO: How much are hospital wait times really rising in Italy?

According to the most recent data published by Italy’s National Institute of Statistics, some 5.4 percent of Italian residents renounced seeking specialist consultations in 2021 – but figures varied greatly from region to region.

Number of patients forgoing specialist medical care by region

Number of patients forgoing specialist medical care by region. Source: Pagella Politica

The percentage of residents who forwent specialist visits ranged from a minimum of 2.2 percent in the autonomous province of Bolzano to 8.3 percent in Sardinia. 

Besides Sardinia, Abruzzo (7.7 percent), Lazio (6.9), Umbria (6.7), Puglia (6.6), and Calabria (6.5) all fared particularly badly.

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HEALTH

OPINION: Why changing your doctor in Italy can be a nightmare

Italy is known for its bureaucratic challenges but changing your doctor will likely give you the biggest headache of them all, writes Silvia Marchetti.

OPINION: Why changing your doctor in Italy can be a nightmare

I know from personal experience that one of the worst things anyone can go through in Italy is having to deal with changing one’s family doctor (medico di famiglia or medico di base).

It is the public general practitioner paid by taxpayers’ money and assigned to locals and foreigners by the Health Ministry based on their residency. 

After being followed by the same doctor since the age of 19, mine just recently retired, vanishing into thin air without saying anything or giving any public notice or announcement.

Not even an email, and my family frequently contacts him for medicine prescriptions. He should have, by law, widely publicised his retirement among his 1,000 patients, but nearly everyone, like me, all of a sudden found themselves doctor-less and without the possibility of continuing their medications. Not even those with chronic diseases.

READ ALSO: The key Italian vocabulary you’ll need for a visit to the doctor

When I called him, he apologised saying he had hung a small note at the entrance of his studio a week before leaving, but somehow most patients missed it. He then forwarded the contact of his replacement, a new doctor in town, but she couldn’t take any more patients on board as she had already reached her quota assigned by the health authorities. 

So I had to re-register as a ‘brand new’ patient with another unknown doctor in my area, and to do so I had to go to the local health unit (ASL), queue up for the required paperwork, and then meet the new doctor. That’s when I discovered that there were no pre-existing records nor files about my medicines, as if I had never existed, and my new doctor had to create a new profile. 

This left me totally baffled. It is unacceptable that with modern technology and centralised databases doctors can’t share patient information or leave records when they go.

I wonder what was the whole point of setting up the fascicolo sanitario (health file) to keep track of patients’ data if it appears to be of no use

Unfortunately, there is very little people can do to avoid what I went through, I’m afraid. It’s one of those Kafka-style, typical Italian hassles foreigners often find themselves trapped in. And if it’s a nuisance for Italians, it’s even more so for outsiders to the perverse logics of the Italian system. 

READ ALSO: Five tips to help you survive a trip to the Italian pharmacy

Unless you’re on really good terms with your doctor and he or she has always told you what their retirement year will be, all you can do is ask them every once in a while if they intend to retire anytime soon. Word of mouth helps, especially in small villages, where everyone knows each other and might also personally know the doctor and what their plans are. Gossiping at the bar, the barber and butcher, or while shopping for groceries, could be a good way to keep up to date with evolving situations. 

But there are no real tips I can give to totally avoid going through the hell of changing doctor in a last-minute emergency and not of your own volition because even the local health units have no clue as to when doctors will decide to retire. 

Italy is a country of old people, doctors paid by the state tend to regularly extend their practice so they get higher pensions when they eventually retire.

However, friends and neighbours can help too. If you hear from reliable sources that your doctor will be leaving their job in a couple of months, it is advisable to change even before he or she retires so as to avoid finding yourself in unpleasant situations. Also, to make it smoother, it’s always helpful to visit the health unit regularly to see if any new, young general practitioner has just arrived in town and has zero patients so lots of space to take you and your entire family on board before the quota is reached. 

I hope that going forward it will be the local health unit that communicates by email to each patient when a doctor retires. 

Do you agree with Silvia? Share your own views about the challenges of changing doctors in Italy. 

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