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LIVING IN FRANCE

How older people in France can get free assistance for outings

The scheme 'Sortir Plus' (Get out more) is available for some over-75s in France providing support and company for outings. Here is what you need to know and how to qualify

Published: 28 March 2024 11:50 CET
How older people in France can get free assistance for outings
Elderly people look at the Mediterranean sea on the 'Promenade des anglais' in Nice on June 2, 2021. (Photo by Valery HACHE / AFP)

What is it?

The programme is called Sortir Plus which translates roughly to ‘Get around more’. It aims to connect older people with a trusted person to accompany them on outings, whether that be going out on a walk, or heading to an appointment with the doctor or hairdresser, or simply going out for a meal.

The companion will be a professional, usually a home-help, and they cannot offer medical services but can provide aid, company and support on trips out.

Who can benefit?

The programme is intended for people over 75 years old who are in a ‘fragile situation’, whether that be due to isolation, age, or mobility challenges.

However, it is only available to those who worked in France in the private sector – in order to qualify, you must receive the supplementary ‘Agirc-Arrco’ pension.

You only need to have worked in France for a minimum period of three months in order to qualify, but it does not apply for former public sector employees, or to people who worked in another country and then retired to France.

What’s the Agirc-Arrco complementary pension?

Basically, France’s pension system offers a ‘base’ regime, which is what most people think of when discussing pensions. It is calculated based on the number of trimestres (quarters) you worked. 

Then there is also the ‘complementary’ regime, which works on a points system and depends on your sector. You are automatically signed up to a complementary regime when you start working in France.

READ MORE: Ask the experts: What foreigners living in France need to know about French pensions

The Agirc-Arrco complementary pension represents the vast majority of people who worked in the private sector – public sector employees have a different plan.

Similar to the ‘base’ pension system, you can qualify even if you only worked for a short period of time in France, but the amount paid out would be smaller.

If you worked in France, but you are not sure what type of ‘complementary’ pension you fall under, you can check out the website info-retraite.fr and log in using your social security number (or France Connect).

If you have worked and paid contributions for more than one trimestre in France, you will find an account set up ready for you which shows your years of contributions in France, and what pension you can expect.

The advantage of the French system is that your pension contributions are deducted automatically, even when you change jobs, and the government keeps track of it all via your social security number.

So how do I sign up for ‘Sortir Plus’?

You can start by getting in contact with an adviser by calling the phone number 0 971 090 971. You can call anytime from Monday to Friday between 8.30am and 6.30pm, excluding public holidays.

Try to call at least two days ahead of the activity you want to be accompanied to.

Then, a professional will take stock of your situation and determine whether you qualify for assistance. They will also inform you of the amount of aid you are eligible for. 

If you qualify, they will connect you with an approved professional who will come to pick you up at the date and time you requested for your activity. Depending on the situation, they may stay with you or come back to collect you afterwards.

You can also request to have the same person accompany you for future outings. The person you will be matched with is a professional – they will either be an employee of a home help or transport organisation. 

If you prefer not to call, you can also do the request online from your personal space on the Agirc-Arrco website. 

In terms of cost, you will not need to pay anything out of pocket during your outing (aside from the activity you are doing of course). The transport and accompaniment costs are covered by Agirc-Arrco and are limited to a certain amount each year.

This means that when you call to organise an outing, they will look at the amount available to you and determine if it falls under the yearly maximum.

What if I don’t qualify? Are there alternatives?

France has plenty of services to help older people, and there is a government website dedicated to the various forms of assistance available.

You can also visit your nearest point d’information local to find out about elderly care in your area. Find one in your area by entering your postcode here.

READ MORE: Explained: The help available for older people in France

If you need someone to help with daily tasks, such as meals, personal care and housework you can seek out an aide à domicile (home-help aid).

Depending on where you live, organisations that offer auxiliaires de vie (carer) services may be provided by the mairie, the centre communal d’action sociale (CCAS) or private businesses. 

Regardless of who’s providing the services, they have to be accredited by the départemental authorities.

The cost of using these services can be at least partially offset by applying for the means-tested Allocation personnalisée d’autonomie APA à domicile (APA), which is intended to help cover expenses faced by people with reduced autonomy who want to maintain an independent lifestyle, or who live with and are cared for by family members.

APA, available to over-60s, is managed and paid for by the each conseil départemental, which considers each case on its merits, with personalised care plans adapted to individual needs.

If you only need temporary help – for example if you’re recovering after an operation – you may be eligible for aide sociale, although you’ll need a doctor’s prescription. Any required short or long-term care in this case will be paid for via assurance maladie.

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PROPERTY

BBQs, plants and laundry: What are the rules in France around balconies?

If you want to grill some ribs, install heavy plants or even hang up your laundry to dry on your balcony in France, then there is one document you'll want to consult beforehand.

Published: 7 May 2024 10:43 CEST
Updated: 11 May 2024 08:15 CEST
BBQs, plants and laundry: What are the rules in France around balconies?

If you live in an apartment building in France, then you might be curious whether there are any rules regulating what you are allowed and not allowed to do on your French balcony.

The answer is relatively simple: it depends on your copropriété. In France, a copropriété is a type of building that is split up into several different apartments that are individually owned. It is also the name of the individuals who together make up the co-owners of that shared building, similar to a ‘homeowner’s association’.

READ MORE: PROPERTY: What you need to know about ‘copropriété’ fees in France

Most of the time your building will also hire a syndic, or managing agents for the building.

Every copropriété should have a règlement de copropriété, which is a written document outlining all of the operating rules of the building, as well as the rights and olbigations of the ‘co-owners’ and tenants.

This document governs the common areas of the building and the fees that go into the building’s maintenance (les charges), but it can also regulate the use of private areas under certain circumstances. For example, the règlement might have its own rules about the hours that you can do noisy renovation work, or a list of colours allowed for the shutters on your exterior windows.

So can I barbecue on my balcony?

As you may have guessed from above, the règlement de copropriété may outline the rules for balcony or terrace usage.

This means that the document can dictate anything from whether or not you can hang laundry outside to the weight of plants allowed and the rules on barbecues.

The gist is that the regulations governing balconies and what you can do on them vary widely from one apartment building to another.

Some apartment buildings allow for people to use small electric grills for barbecues, while others might ban grilling and barbecuing altogether.

When asking about your balcony, be sure to find out whether any parts of it are considered ‘shared space’.

Under some circumstances, the règlement may deem balcony railings to be part of the shared space, which would have consequences for the minimum amount of maintenance required by the owner. Though, this would be most likely to occur if the upkeep of your balcony’s railing has a direct impact on the structure of the building or other apartments.

Similarly, the document might consider the actual concrete slab of the balcony to be the responsibility of the copropriété for maintenance and upkeep. In this case, if you had a crack in your balcony then the repair costs would fall on the copropriété and not you individually.

How do I find out about the règlement for my building?

If you have a gardien (doorman) you can start by asking him/her. They would likely have a copy on-hand, or they might just know the answer to your question.

Otherwise, you can reach out to the building’s syndic, or you can even request a copy of the document from the land registration service. The latter option will cost €30, and you would need to file a formal request (you can find the form here).

How are these rules decided?

The règlement for the copropriété is voted on in a general meeting of co-owners, and it can be changed.

To do this, you would need to gather the ‘general assembly’ of co-owners in the building. Then you would need to vote. Depending on the nature of the change, French law can require that the co-owners in the building reach a simple majority (most owners present vote yes) or an absolute majority (out of all owners, including those not present, the majority vote yes).

You can find the voting rules on this government website.

In general, the items outlined in the règlement will be justified somehow. For example, the rules related to furniture and plant height/weight might have to do with concerns about safety and ensuring that the concrete slab of the balcony holds up.

But that does not mean that ‘aesthetic’ concerns are irrelevant – your copropriété might consider something like hanging laundry to dry from your balcony to be an ‘aesthetic harm’ (or hygienic concern) for your building.

The standard for all French copropriétés is that anything that changes the exterior appearance of the building is not allowed, and in order to do so, you must get special permission.

READ MORE: The rules for installing air conditioning in your French home

What about local laws and rules?

In certain situations, there might be additional local laws and rules that regulate activities you might want to do on your balcony.

For example, when it comes to BBQs, some areas – especially if there is a drought – will ban or restrict them to avoid the danger of starting wildfires.

Certain legal clauses might restrict charcoal BBQs and allow gas ones, while others could restrict barbecuing to certain times. Check with your local mairie to see if there are restrictions where you live.

READ MORE: What are the rules of having a BBQ in France?

Departmental health regulations may also contain rules that would apply to balconies and terraces.

For example, in Paris the health regulations prohibit the storing of flammable liquids, seeds, bread crumbs or food of any kind on windows, balconies and outside parts of buildings.

It also stipulates that anything hanging from a balcony or window should be done so in a safe manner so that it does not create a dangerous environment for passers-by or other building occupants.

Overall, you can do what you want with and on your balcony, as long as you comply with the copropriété rules and existing local or departmental health/safety regulations, you do not alter the external appearance of the building or carry out any large-scale, structural work that you’d need a permit for, and as long as whatever you do/install on your balcony does not create a safety risk.

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