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POSTAL SERVICE

11 things you didn’t know you could do at an Austrian post office

Most people go to the post office to pick up orders, buy stamps or send letters, but there are actually other useful services offered that you might not know about.

11 things you didn't know you could do at an Austrian post office
The logo of Austrian post is pictured in Vienna on November 12, 2008. (Photo by SAMUEL KUBANI / AFP)

The postal service in Austria is called “Österreichische Post AG”, and it offers a lot of different services beyond the classical letter sending, stamp buying and package sending and receiving. It can be a useful place to go when you need help also with other things, such as applying for a passport or when you want to exchange your soda maker cylinder. 

Here we list 12 of the things that you can do when you visit a post office.

Receive and send money orders

Most post branches offer money order services, especially the larger ones. Here, you can send and receive secure payments to and from other people or businesses.

Go shopping

In Austria, most post offices sell a variety of items, and even if you mainly find boxes, envelopes, tape, and other packing supplies on the shelves, you can also lay your hand on office materials, chewing gums, wall frames and more. 

Pay bills

Some post offices allow you to pay your bills in person, which is perfect if you do not like e-banking services or mobile apps. You can pay your bills at the counter, and it is not uncommon to see people, mainly elderly people, pay their bills in cash.

READ ALSO: Why is cash so important to Austrians?

Access banking services

Some post offices allow basic banking transactions such as deposits, withdrawals, and account inquiries. Larger ones often have self-service zones where you can find an ATM and withdraw money.

Apply for passports

At some post branches, you can submit your application for a new (Austrian) passport or renewal of a passport.

Access postal savings accounts

In some offices, you can create savings account services, such as deposit and withdraw funds.

Verify your identity

Many post offices offer identity verification services. This is useful for many different purposes, for example, if you want to open a bank account, apply for certain government services, or do legal transactions.

Post box at Vienna Airport in Austria. AFP PHOTO PIERRE VERDY (Photo by PIERRE VERDY / AFP)
 

Play the lottery

You can play the lottery in almost every post office and win items such as envelopes and scratch cards.

Get a parking permit

Paid parking permits are available at all postal branches in Vienna and its surrounding area.

READ ALSO: How much does it cost to post items within Austria and abroad?

Print a document

Most offices have a “Post Web Print service” where you can upload documents and print them out.

Change your soda maker cylinder

At most of Austria’s postal offices, you can exchange your empty CO2 cylinders for new ones and continue enjoying your sparkling water.

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For members

HEALTH

Healthcare in Austria: Why are there fewer ‘public’ doctors?

The number of elective doctors, known as "Wahlarzt" in German, is increasing in Austria - as the number of 'panel' doctors, those connected to the public health insurance system, drops.

Healthcare in Austria: Why are there fewer 'public' doctors?

The proportion of elective doctors in Austria, those known as a “Wahlarzt”, is increasing, according to a new report

Over the past six years, the increase has been particularly notable for doctors specialising in dermatology (rising from 58 percent to 71 percent) and urology (increasing from 55 percent to 62 percent). This means that more than a third of dermatologists in Austria are now “elective” doctors, seeing people in their own private practises and charging for their consultation.

Elective doctors are those without contracts with health insurance funds. If you receive treatment from one of these doctors, you have to pay the bills yourself and will only receive partial reimbursement from your insurance funds.

This is quite different from visiting a doctor who has a contract with the health insurance funds, known as “panel doctors” in Austria, where the bill is directly paid by your insurance fund – and consultation and treatment are, therefore, free for the person. 

A higher proportion of elective doctors means there are fewer panel – or ‘free’ – doctors available, a situation particularly made worse by the fact that Austria faces a staff shortage and there are fewer doctors overall. Opposition parties have said that the country’s “two-tier” healthcare system – with some people receiving faster and better care if they can afford it and some left to wait for weeks for a panel doctor’s appointment, is at a “tipping point”.   

But why are there more and more elective doctors?

According to IHS health economist Thomas Czypionka, two main reasons contribute to the increase in elective doctors, reported Kurier.

Firstly, the legal reduction of doctors’ working hours in hospitals allows them to offer their services in private practice alongside their hospital jobs.

Secondly, the working conditions in insurance-funded practices are no longer as attractive to many doctors as they once were, the report said.

Despite the increase in patients as the population grows, the Medical Association does not want to increase the number of insurance-funded practices. By limiting the number of doctors, they can allow them to earn a higher income even though insurance companies pay low fees.

However, earning a high income as a doctor in an insurance-funded practice requires treating a large number of patients daily. This means that the doctors do not have the possibility to spend enough time understanding and addressing the patients’ health concerns, according to Czypionka.

READ MORE: What kind of insurance do I need to have in Austria?

Improving competencies for non-physicians

To maintain a functional healthcare system despite this situation, Czypionka suggests that other healthcare professionals, besides doctors, should take on more responsibilities so that the doctors can focus on their main tasks.

In practice, this means that patients may not always be cared for directly by the doctor, as they currently often are.

Czypionka disagrees with recent ideas from various parties about mandating doctors to provide services in the public system. “This would conflict with freedom of employment. Additionally, it would suggest that the medical profession is second-class if obligations were imposed,” he says.

READ NEXT: EXPLAINED: What is a Wahlartzt in Austria?

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