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Why people in Germany are being advised to switch energy suppliers

As energy prices continue to fall in Germany, experts are advising people to consider switching supplier to get a better deal.

A household electricity plug
Electricity prices have been falling in Germany. Photo: picture alliance/dpa | Swen Pförtner

What’s happening?

After Russia’s invasion of Ukraine in February 2022, energy prices reached record highs, causing misery for consumers in Germany. 

But in the last few months, the cost of gas and electricity has been falling. In fact, March was the first month since the start of the war where energy prices were below the cost from the same period last year.

At the moment many suppliers are lowering their prices for electricity and gas, and consumer protection groups are recommending that households check their contracts, compare prices and change suppliers if necessary.

“Household electricity prices for new customers have fallen continuously since December 2022,” said electricity market expert Mirko Schlossarczyk from the consultancy Enervis. Current offers are below 30 cents per kilowatt hour, he added.

“For existing customers and those receiving the basic (default) supply, however, the price level is still noticeably higher and is currently a little over 40 cents (per kilowatt hour).” These prices have only fallen slightly in recent months, Schlossarcyzk said.

Why have prices been falling?

The coalition government’s energy price caps account have helped to bring costs down. 

The electricity price brake  – which caps electricity costs for households and small businesses with a yearly demand of up to 30,000-kilowatt hours at 40 cents per kilowatt hour – has been applied to all electricity customers in Germany since January this year. 

The gas price brake – which caps prices at 12 cents per kilowatt hour – started in March 2023 and retroactively covers the months of January and February.

READ ALSO: Why consumers in Germany are seeing their energy costs go down

For the remaining usage, the regular market price has to be paid by households – and costs there have been going down significantly.

According to Schlossarczyk, the main reason for the decline in consumer electricity prices is the significant drop in wholesale prices.

A one-euro coin stands between the flames of a gas-powered cooker.

A one-euro coin stands between the flames of a gas-powered cooker. Photo: picture alliance / dpa | Holger Hollemann

However, many consumers haven’t yet benefited from the lower market prices for gas and electricity, as they are still being supplied with energy that suppliers bought at higher prices last year.

When it comes to electricity, 76 percent of electricity tariffs in the basic supply sector – in other words, the suppliers that have the most customers in a certain region – are still above the electricity price brake in some cases despite reductions, according to the comparison portal Check24. 

In the alternative supply, 88 percent of the tariffs are cheaper than the price brake, said a spokesperson.

With an annual consumption of 5,000 kilowatt hours, new customers currently pay an average of 31.4 cents per kilowatt hour. In the basic supply, on the other hand, it stands at an average of 43.2 cents. For comparison – according to the German Energy Association BDEW, the average electricity price in Germany was just under 32 cents in June 2021.

But the basic supplies aren’t immune to the downwards spiral in prices. According to a spokesperson, the comparison portal Verivox sees “a clear trend towards price reductions at present”.

For the months of June, July and August, the portal has so far registered 94 electricity price reductions averaging a 12 percent drop, although there are also a few increases. 

For the coming months, Schlossarczyk expects prices of 28 to 30 cents per kilowatt hour for new customers. For existing customer contracts and people receiving the basic supply he expects some noticeable price reductions.

What’s happening with gas prices?

According to Verivox, gas prices are also declining significantly.

In the basic supply sector, the portal has so far registered 75 price reductions by an average of 17 percent for June, July and August. Nine suppliers have announced increases averaging 9 percent.

Check24 has registered 106 gas price reductions of the basic supply since January. Despite these reductions, 90 percent of the gas tariffs in the basic supply are still above the gas price brake, the company reports.

A person in Germany holds cash. The government has pledged to clamp down on gas prices.

A person in Germany holds cash. The government is clamping down on gas prices with a gas price break. Photo: picture alliance/dpa | Lino Mirgeler

On average, consumers there were paying 13.3 cents per kilowatt hour of gas. In contrast, 80 percent of the tariffs in the alternative supply are already cheaper than the price brake. Check24 puts the average at 9.4 cents.

According to BDEW, the average gas price in Germany in June 2021, i.e. before the energy crisis began, was 6 cents per kilowatt hour.

What do consumer experts say about the energy price development?

They say that customers in Germany should take action if they can.

“We recommend switching suppliers,” said Christina Wallraf, energy expert at the Consumer Advice Centre in North Rhine-Westphalia.

The prices for new customers are “quite acceptable again”.

Those who want to switch should examine their existing contract, said Wallraf, adding that it is important to find out the remaining term and the notice period in order to work out the right time for a change of supplier.

“If you are currently in the basic supply, the contract can be terminated at any time, taking into account the statutory two-week notice period,” she said.

The consumer advice centre also suggests using comparison portals to make an individual adjustment before making a tariff comparison.

READ ALSO: How to change electricity and gas suppliers in Germany 

For example, the filter “direct switching option via the portal” should be set to display as many tariffs as possible.

Consumers should also make sure that prices are guaranteed in the contract in case case energy prices rise again in the coming winter.

The centre also advises consumers to do an internet search on the company to check if they have positive or negative reviews from previous customers. 

Could energy prices go through the roof again this winter?

Energy market expert Schlossarczyk thinks that is unlikely.

“Due to the price cap in the end customer price segment alone, the burden limit for household customers is capped until April 2024,” he said.

He predicted that there wouldn’t be a price explosion for household customers in the coming autumn and winter.

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‘40,000 customers affected’: Who can join class action lawsuit against Vodafone in Germany?

Ten million Vodafone customers saw their contract prices jump up in 2023, now a class action lawsuit is building against the telecommunications provider. Here’s who can join the lawsuit and how much affected customers could win.

'40,000 customers affected': Who can join class action lawsuit against Vodafone in Germany?

The Federation of German Consumer Organisations (VZBV) is bringing a class action lawsuit against Vodafone for increasing its prices unlawfully.

The lawsuit is concerned with a price hike that came in the spring of 2023, when Vodafone raised the prices for its cable and DSL services by €5 per month.

The action against Germany’s third largest telecommunications provider was announced in November of 2023

Now the VZBV is promoting an online portal that makes it easier for affected customers to check if they can join the lawsuit.

Those who want to confirm their eligibility can click here and they’ll be asked to submit details from their invoices and contract documents.

Who can join the class action against Vodafone?

With around 30 million customers in Germany, even a small penalty could amount to a huge payout for Vodafone. Around 10 million customers were affected by the tariff increases in question.

Any Vodafone customers who saw their service rates jump €5 in early 2023, without having changed or upgraded their plans voluntarily, may be eligible to join the lawsuit. Additionally customers of one of Vodafone’s subsidies, including Unitymedia, Kabel Deutschland, Vodafone GmbH, Vodafone West GmbH and Vodafone Deutschland GmbH, may also be eligible.

This lawsuit applies to customers on whom the rate hike was automatically applied. So if your bill went up without actively booking new services or rates, you can join the class action lawsuit.

If you switched plans or renegotiated your services at that time, the lawsuit doesn’t apply. It also doesn’t cover customers who joined Vodafone after the price increase had gone into effect.

The VZBV said that 40,445 consumers had registered complaints against the company within a week of the increased prices coming into effect.

How much money may customers win?

The VZBV’s hopes to push Vodafone to withdraw the price increases, and to reimburse overpayments plus interest.

So if the case is won, Vodafone could be expected to pay back affected customers €5 per month that they paid the higher rate. For example, if a customer’s rate was raised on March 1st, 2023 and they remained with Vodafone for the following 12 months, they would be owed €60.

But even if the case is won, only those who have registered with the class action lawsuit will be paid out.

The advantage of joining a class action lawsuit is that it costs nothing to customers, so there is no risk to plaintiffs. If the case is won, they should automatically be paid out.

What’s the basis for the case against Vodafone?

The VZBV alleges that the way Vodafone hiked its tariffs was a breach of consumer protections. Vodafone should not have increased the prices without renegotiating with customers, it suggests.

“The Verbraucherzentrale Bundesverband considers Vodafone’s price increases to be legally ineffective,” said the association boss, Ramona Pop, in November 2023. They added, “An additional cost of €5 per month is a lot of money for many people.”

The VZBZ also hopes to reinforce consumer protections through this action by sending a signal to other companies that are considering raising prices in this way.

Vodafone suggested the price increases were a result of inflation and higher electricity costs.

READ ALSO: How customers in Germany will receive money back for faulty cell phone coverage

Germany has a number of consumer protections in place that are specific to telecommunications services. For example: contract periods are limited to 24 months, and contracts need to come with an easily understood summary which includes services, price, contract duration and notice period.

Customers in Germany can also claim a right to payment reductions when the internet is too slow or when internet services are down for extended periods.

READ ALSO: Fact check – Is Germany’s internet really that bad?

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