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Where are energy prices going up (again) in Austria?

On Wednesday, energy companies announced that some households in Austria will be paying even more for gas and electricity soon. Here's what you need to know.

gas energy, Spain
Austria has reduced its reliance on Russian energy in recent months. (Photo: Magnascan / Pixabay)

On Wednesday August 3rd, EVN and Wien Energie – both part of the Energieallianz Austria (EAA) group – announced they will be increasing energy prices from next month.

According to ORF, the increase announced by Lower Austria energy supplier EVN is “substantial” and will apply to gas and electricity.

EVN – which is mostly state-owned – blamed the move on price increases on the international wholesale markets.

FOR MEMBERS: Reader question: Should I buy an electric heater in Austria this winter?

Higher prices in Lower Austria

From September 1st, customers that get both gas and electricity from EVN should expect to pay at least €100 more a month. Around 50 percent of EVN customers – or those on a “classic tariff” – are expected to be impacted by the price increases. The increases won’t affect households on ‘price guarantee’ contracts.

However, to counteract the extra costs, EVN has also announced some money-saving measures for customers, such as registering in the customer portal, opting for email invoices or paying by direct debit. Additionally, a social fund of €3 million has been set up to help hardship cases.

In the future, EVN intends to adjust prices twice a year on April 1st and October 1st.

Increases (again) in Vienna prices

At Wien Energie, prices for electricity will be going up by €36 a month (based on an annual consumption of 2,000 kWh), and gas prices will increase by €60 a month (based on 8,000 kWh), reports Der Standard.

Customers will be notified by letter in August and the new rates will be in effect from September 1st. Those with a price guarantee or floating tariff will not be affected.

READ MORE: Austria starts anti-inflation payments with €180 bonus family allowance

EEA cited increases on the Austrian Electricity and Gas Index as the reason for the price increase. Since August 2021, the cost of electricity has gone up by 247 percent and gas by 323 percent.

A price adjustment in line with the index was due to come into effect at EAA in January 2023, but this has been brought forward.

Price caps and government subsidies

On July 20th, the Lower Austria state government announced a price cap on electricity prices to mitigate the financial impact of rising energy costs in the province.

As of September, residents in Lower Austria will be able to apply for the Strompreisrabatt (electricity price discount) to receive a price cap of 11 cents per kilowatt hour of power used.

The initiative will cover 80 percent of an average household consumption and will cost €250 million, reports Kurier. The funding will run until September 30th 2023.

Governor of Lower Austria Johanna Mikl-Leitner said: “Our electricity price relief brings balanced support for all Lower Austrians and creates a clear incentive to save energy.”

READ ALSO: Inflation at 9.2% in July: How to beat rising prices in Austria

The subsidy will be deducted directly from the energy bill from October and the calculation will be based on the number of people living in a household.  

The Austrian Federal Government then announced a similar nationwide initiative one week later.

According to a statement released on July 27th, the aim of the electricity price cap is to “support the Austrian population to ensure an affordable energy supply for a certain basic need”.

At the time of the announcement, no further details were provided but the government said that the conditions for the price cap would be developed by the end of August.

EVN and Wien Energie said that these measures by the government of Lower Austria and the federal government should help to mitigate the impact of rising energy costs on households. 

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MONEY

EXPLAINED: How to get a refund for your Amazon subscription in Austria

If you are an Amazon Prime subscriber - or were before autumn 2022 - you are entitled to compensation due to what Austria's Chamber of Labour calls 'illegal price increase'. Here are the steps you need to take before September.

EXPLAINED: How to get a refund for your Amazon subscription in Austria

Austria’s Chamber of Labour, called the Arbeiterkammer (AK) has announced a settlement with Amazon that will entitle certain subscribers of the online retailing giant to a partial refund on their subscription.

What happened?

In September 2022, Amazon increased the prices for its Prime subscription. The AK found that the price increase clause, among other provisions it did not specify, was unlawful and filed a lawsuit.

Similarly to a previous case with Netflix price increases, the AK and Amazon agreed on compensation to consumers after “lengthy settlement negotiations”, the chamber said.

Anyone who took out a Prime subscription before fall 2022 and was affected by the price increase will get their money back or a voucher from Amazon.

READ ALSO: 8 things you should know before starting an office job in Austria

How much will I get? 

The claim amount depends on the membership’s type and duration. You will receive the entire price increase back without any deductions in the form of a credit note (Amazon voucher) or a refund to your bank account.

The highest amount will be for anyone who had an annual membership in July 2022 and is still a subscriber now. In this case, the person would be entitled to around € 36.50 for 21 months of the contract. 

How do I get it?

You must request a refund from Amazon Customer Service by September 11th at the latest. To do so, log in to your Amazon customer account and fill out the refund form “Prime Austria: Request for Refund.” 

Customers can then choose between a refund or an Amazon voucher for the same amount. According to the AK, the voucher is valid for ten years and can be redeemed for almost all Amazon services. 

You will receive confirmation of your registration from Amazon within three weeks of registering on the Amazon homepage; once your claim has been approved, the money will be credited to your bank account within another three weeks.

If you have opted for a refund in the form of a credit note (Amazon voucher), you will receive it within a few days of registering in your customer account.

READ ALSO: Can you pay your Austrian taxes using a foreign bank account?

Who is entitled to it?

As mentioned, you are entitled to repayment if you were affected by the September 15th, 2022 price increase. You must have been a client before that date and continued paying the higher amount. 

You also need to register by the deadline of September 11th. The settlement is only valid for clients in Austria. Even if you have already terminated your Prime membership, you will be refunded the price increase paid for the relevant period. 

Will I pay a lower membership fee from now on? 

No. When you fill out the refund form, you will be asked whether you wish to continue your Prime membership. If you want to remain a Prime customer, you agree to pay the higher price from now on. Alternatively, you can withdraw from the contract at the same time as claiming the refund.

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