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CULTURE

The 10 biggest culture shocks experienced by foreigners in Austria

Moving to any country will involve a bit of a culture shock. But what are the things which will disturb you the most when you move to Austria?

The 10 biggest culture shocks experienced by foreigners in Austria
FRED DUFOUR / AFP)

No matter whether you’ve moved across the border or across the world, some Austrian cultural quirks can be difficult to get used to. 

From getting naked in public to a stubborn adherence to smoking indoors, these are some of the quirkiest culture shocks foreigners are likely to experience in Austria. 

People like getting naked

Freikörperkultur (FKK) or nudism is still a thing in Austria. It’s quite normal to encounter a naked sunbathing area when going to a swimming pool, or cycling along the Danube at the weekend.

In addition, if you go to the sauna, swimming costumes will most definitely be frowned upon, even in mixed saunas. In some cases you’ll be asked to remove your clothes.

Did Austria’s culture of public nudity – FKK – surprise you when you arrived? Photo: FRED DUFOUR / AFP

For anyone unwilling to nude up, the most you can hope for is a small towel to cover yourself up with. 

Smoking

Although an indoor smoking ban was passed in 2019, Austria still has large numbers of smokers compared to other European countries, which can be unsettling when you first move here.

Vaping does not seem to have caught on yet. 

The German language

Fiendishly difficult grammar and compound nouns which go on forever, German is a famously difficult language to master.

READ MORE: These eight words show just how different German and Austrian Deutsch can be

You can expect to make at least one howler, with people often mistakenly saying they are sexually aroused “Ich bin heiss!” when they mean they are too warm, with one poor expat announcing to an entire restaurant she loved foreplay (Vorspiel) rather than starters (Vorspeisen).

The ‘pus sausage’

Food may be a bit of a shock when you come to Austria. The country seems to specialise in a never-ending variety of pork-based fat bombs guaranteed to give you a heart attack.

A case in point is the Käsekrainer, a sausage stuffed with oozing cheese. It’s sometimes described as a pus sausage (Eitrige), due to the risk of hot cheesy fat shooting out when it’s bitten into.

A look at the popular “Kaesekrainer” sausage (“Cheese Krainer”). One man’s pork-based fat bomb is another man’s pleasure. AFP PHOTO / ALEXANDER KLEIN (Photo by ALEXANDER KLEIN / AFP)

Another tip – don’t take a large helping of Kren (horseradish), because you think it is cheese. It might look similar, but it does not taste the same. 

General grumpiness

To be fair, this is probably more of a Viennese trait, but grumpiness is one of the things people notice most when they move to the Austrian capital.

Despite having (officially) the world’s most liveable city, the Viennese love to grumble.

They have a special word for it, “raunzen” – which roughly translates as to grumble, moan or whinge. Perhaps it’s the refusal to settle for anything but the best which keeps Vienna’s quality of life consistently high. 

READ MORE: So why is Vienna the most liveable city in the world?

According to a worldwide survey of emigrants, Vienna is the 65th friendliest city out of 72, with language barrier cited as a particular difficulty of fitting in. 

The Viennese are in fact known for being a pessimistic bunch and for “Schmaeh”, a sardonic sense of humour.

Grumpy waiters

Grumpiness is particularly evident if you wander into one of Vienna’s famous coffee houses, where you will often be met by a formally dressed waiter with an air of disdain.

Sayings abound about these Viennese waiters. You should never ask them for tap water or ask for a caffe latte (the correct word is a Melange). However, the grumpiness of the waiters is all part of the charm, with many leaving appreciative messages about the “authentic” service they have received in Viennese coffee houses on review websites. 

Save the small talk

While once you get to know Austrians they are very friendly, people rarely indulge in small talk with strangers. Some say it is considered “fake” to force a social exchange with someone you don’t know that well. Having said that, people can also be very kind and helpful in Austria. 

READ MORE: Where do Austria’s foreign residents come from and where do they live?

Two duvets

It’s common in Austria for couples sharing a bed to each have their own duvet, rather than one between them. Maybe it’s those chilly Austrian winters which mean people are unwilling to risk a howling draught coming into the bed. 

Shoes off!

One thing you will notice if you go to an Austrian home is you will need to take your shoes off the minute you walk in the door.

Even the streets of Austria are very clean, let alone the floors of people’s homes.

Expect to be handed a pair of slippers – known as Hausschuhe (house shoes) once inside. Even schools often don’t allow shoes to be worn inside.

Don’t jaywalk

Not only is dashing across the roads against the lights frowned upon, it can also land you with a hefty fine if you are caught by the police.

Unlike more disorganised countries, in Austria people patiently wait for the lights to change before crossing the road. 

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RENTING

‘Betriebskosten’: What are the extra costs renters must pay in Austria?

Renting an apartment in Austria means you’ll have to budget not only for the rent, but other somewhat hidden monthly costs and expenses.

'Betriebskosten': What are the extra costs renters must pay in Austria?

Understanding operating costs or the specific expenses landlords or property agencies charge renters, is crucial for staying on top of your monthly payments when renting a place in Austria. These extra costs, known in German as Betriebskosten, are strictly regulated by Austria’s Tenancy Act. 

Here are the operating expensses that are chargeable to tenants, according to the MieterHilfe Public Association:

  • Water/wastewater and costs of leak testing, plus excess consumption due to burst pipes, but does not include disproportionate additional consumption for commercial operations;
  • Rubbish removal (and also clearing out floors and cellars);
  • Clearing out abandoned property;
  • Pest control, with costs such as extermination and periodic inspection or removal of pigeon droppings. Installation of pigeon screens is not included;
  • Sweeping fees (chimney sweep);
  • Electricity for lighting and communal facilities, such as the stairwell, but also replacement of light bulbs, fuses or switches;
  • Insurance premiums for fire, liability and water damage;
  • Insurance premiums for glass breakage and storm damage provided that more than half of the tenants have agreed to this being passed on;
  • Management fee (there is a set administration fee per square metre of usable space and building construction year)
  • House cleaning, including wages and social payments if there is a caretaker, plus materials; 
  • Public charges, unless there is a prohibition on passing them on – offsetting of property taxes is permitted;
  • Ongoing operating costs for communal facilities (lift, heating, playground, green areas, common rooms, etc.).

However, costs such as maintenance and repair work can never be charged under operating expenses.

The same goes for any ‘disproportionate additional costs or consumption due to commercial operations ‘, which refers to costs that are significantly higher than what would be considered normal for residential use or costs that are incurred due to the operation of a business within the rented property. 

READ ALSO: Tenant or landlord – Who pays which costs in Austria?

Vienna’s association for tenants MieterHilfe has a calculator that uses average values to show whether the Betriebskosten you pay are comparatively low, medium or high. The association notes, however, that even low values could be considered unauthorised billing in some cases. In contrast, high values could be correct – the calculator only shows if you are paying too much compared to other properties in the city.

You can check the values HERE. You will need to know either the total usable area of the building or the usable area of the flat and the operating cost share—this information is usually shown in a payment statement you receive from property management. 

What if I believe I am being unfairly charged?

If you think you are paying too much, but the charges are legal – such as for water electricity etc, then you would need to raise this issue with property management. They could take measures to save on operating costs, such as replacing old light bulbs with more energy-efficient ones or setting lights to a timer instead of a traditional light switch, for example.

There are many possible reasons for high or low values, according to the City of Vienna. For example, you may pay comparatively low for water one year because of a small number of residents, while the following year, there are leaking sanitary facilities and a burst water pipe that raises costs.

Buildings with many communal areas and green spaces often tend to have higher operating costs, especially for water, electricity, and housekeeping. 

However, things are different if you think you are being unduly charged—that is, there are charges in the operating costs that do not belong there, such as unapproved construction repair.

READ ALSO: Renting in Austria – The key things foreign residents need to know

If you are unsure of the costs, there is a significant deviation from average prices for no particular reason, or you believe that you are being charged for something not legally admissible as an operating cost, you could have a free check carried out by MieterHilfe or a tenant protection organisation. 

If there is a suspicion of unauthorised billing that cannot be dispelled between tenants and the property management company, this will be clarified at the arbitration board. The arbitration board is an independent body that mediates disputes between tenants and landlords. It is a point of contact before the courts in case of difficulties or legal disputes, and its decision is legally binding.

Property management companies and landlords must settle the operating costs for the previous year by 30 June at the latest and disclose them to tenants. This deadline is set to ensure that tenants have sufficient time to review their cost statements and raise any concerns before the new rental year begins. All expenses must be itemised in the statement, providing transparency and allowing tenants to see exactly what they are being charged for.

They are obliged to provide tenants with a detailed summary of the statement and the invoice documents. If the operating costs per square metre exceed €2, a more detailed review is recommended, according to the City of Vienna.

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