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OPINION

OPINION AND ANALYSIS

‘Superficial positivity dominates our lives’

We live in a world where social media and fancy values hide our flaws. But this functional idiocy is the road to ruin, argues professor Mats Alvesson.

'Superficial positivity dominates our lives'
Do we live in a world where naive optimism is encouraged? Photo: Claudio Bresciani/TT

We live in a time in which everything must sound good and optimistic. We must focus on only the positive, especially in the workplace.

Even though there is nothing directly wrong in this, it often leads to a mendacious distortion of reality.

Instead of focusing on how things work, we focus on how they should be.

Increasingly, more professions work with unclear yet jaunty terms. This includes consultants, marketers, communicators, managers, coaches and executives. Cheerfulness sells.

One could say that the category of 'nonsense-workers' is increasing. However, many of us actually fall victim to this as well.

We live in a world where social media, snazzy plans, product labelling and chatter of core values amounts to an even bigger part of reality. The flaws in our existence are often camouflaged. Superficial positivity dominates.

Those who do not conform with this are seen as doubtful. In an establishment with a positive approach to people, this critical and honest matter becomes subject to quick actions such as performance reviews, positive leadership, core value exercises, among others.

Sometimes, bosses even have to abandon the positive approach to point out that non-positive approaches cannot be accepted.

Problems are instead seen as challenges, redundant management work as leadership, and conflicts or misunderstandings as cultural differences, many of which can often be easily avoided with reference to creative diversity. All of this may seem great and effective in the moment, which is why many are reluctant to make less flattering points.

But who says that leaders are dealing with administration, empty phrases and infinite meeting routines?

Who really wants to suggest that caution, political correctness and veiled, flowery language actually mask problems? Who is going to take the risk to say that poor work ethic, rather than lack of skills development, is the source of a bad job?

A variety of important sectors in society operate even worse. This includes the police, social services, schools, universities, employment agencies such as Arbetsförmedlingen, social insurance establishments such as Försäkringskassan, health care institutions and migration offices.

There is even a report that suggests that Migration Agency officials born in the 1980s, a whole generation, are incapable of making difficult decisions and get very little done.

The modern upbringing where everyone should receive support, encouragement and constructive affirmation of how good you are seems to have created a 'curling-generation'.

The report in question led to quite fierce protests (“insulting”), but highlighted important underlying factors behind a society going downhill. With the help of commercial powers' strong fosterage, this allows the welfare society to make us constantly want fun and more from life.

We expect our employers to give us careers, better titles, excellent company culture, equality and creative diversity, and hand it all to us on a silver platter. Annoyances should be minimized.

Of course, it is not easy to fix this in reality, but the mandated positivity reinforces the illusion.

To be able to work for Malmö Council, for example, you must have an “enthusiastic approach” as well as a “positive outlook”, according to its core values policy, permeated by this superficial positivity.

Talk of these core values creates a career where naive optimism interacts with hidden cynical bitterness. Unfortunately, this asset is often a career resource.

Many workplaces are defined by functional idiocy, inability and the unwillingness to think critically and reflect. Actually, the ability to use superficial positivity should really be included in today's executive job requirements.

Employers often want to avoid the fact that someone complicates things by questioning what they are actually doing, asking critical questions, or examining what people mean by this fluffy talk.

It is important to counteract this equally popular and destructive superficial positivity which is now permeating our working lives.

Destructive complaining won't do any good, but it is not counteracted by superficial positivity . Instead, the solution is constructive criticism.

And not least that you make sure to describe your workplace as accurately as possible. In order for this to work, you partly have to keep track of what you do and achieve, as well as a culture within the organization where people can think freely and thus communicate honestly and frankly.

Mats Alvesson is a professor at Lund University and the author of 'The Stupidity Paradox'. This is a translation of an opinion piece first published by SVT Opinion. It was translated by The Local's intern Tilly Olsson.

FOOD AND DRINK

OPINION: Are tips in Sweden becoming the norm?

Should you tip in Sweden? Habits are changing fast thanks to new technology and a hard-pressed restaurant trade, writes James Savage.

OPINION: Are tips in Sweden becoming the norm?

The Local’s guide to tipping in Sweden is clear: tip for good service if you want to, but don’t feel the pressure: where servers in the US, for instance, rely on tips to live, waiters in Sweden have collectively bargained salaries with long vacations and generous benefits. 

But there are signs that this is changing, and the change is being accelerated by card machines. Now, many machines offer three preset gratuity percentages, usually starting with five percent and going up to fifteen or twenty. Previously they just asked the customer to fill in the total amount they wanted to pay.

This subtle change to a user interface sends a not-so-subtle message to customers: that tipping is expected and that most people are probably doing it. The button for not tipping is either a large-lettered ‘No Tip’ or a more subtle ‘Fortsätt’ or ‘Continue’ (it turns out you can continue without selecting a tip amount, but it’s not immediately clear to the user). 

I’ll confess, when I was first presented with this I was mildly irked: I usually tip if I’ve had table service, but waiting staff are treated as professionals and paid properly, guaranteed by deals with unions; menu prices are correspondingly high. The tip was a genuine token of appreciation.

But when I tweeted something to this effect (a tweet that went strangely viral), the responses I got made me think. Many people pointed out that the restaurant trade in Sweden is under enormous pressure, with rising costs, the after-effects of Covid and difficulties recruiting. And as Sweden has become more cosmopolitain, adding ten percent to the bill comes naturally to many.

Boulebar, a restaurant and bar chain with branches around Sweden and Denmark, had a longstanding policy of not accepting tips at all, reasoning that they were outdated and put diners in an uncomfortable position. But in 2021 CEO Henrik Kruse decided to change tack:

“It was a purely financial decision. We were under pressure due to Covid, and we had to keep wages down, so bringing back tips was the solution,” he said, adding that he has a collective agreement and staff also get a union bargained salary, before tips.

Yet for Kruse the new machines, with their pre-set tipping percentages, take things too far:

“We don’t use it, because it makes it even clearer that you’re asking for money. The guest should feel free not to tip. It’s more important for us that the guest feels free to tell people they’re satisfied.”

But for those restaurants that have adopted the new interfaces, the effect has been dramatic. Card processing company Kassacentralen, which was one of the first to launch this feature in Sweden, told Svenska Dagbladet this week that the feature had led to tips for the average establishment doubling, with some places seeing them rise six-fold.

Even unions are relaxed about tipping these days, perhaps understanding that they’re a significant extra income for their members. Union representatives have often in the past spoken out against tipping, arguing that the practice is demeaning to staff and that tips were spread unevenly, with staff in cafés or fast food joints getting nothing at all. But when I called the Swedish Hotel and Restaurant Union (HRF), a spokesman said that the union had no view on the practice, and it was a matter for staff, business owners and customers to decide.

So is tipping now expected in Sweden? The old advice probably still stands; waiters are still not as reliant on tips as staff in many other countries, so a lavish tip is not necessary. But as Swedes start to tip more generously, you might stick out if you leave nothing at all.

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