SHARE
COPY LINK

TOURISM

Tales of Couchsurfing in Vienna

Francois Badenhorst writes about his experience of finding a place to stay in Vienna using Couchsurfing - a hospitality exchange network for young globetrotters.

Tales of Couchsurfing in Vienna
New friends: Francois and Gabi. Photo: F. Badenhorst
I text Gabriel as my train rolls into Hernals S­-Bahn station in Vienna’s 16th District. “I’m the foreign-looking confused person with large bag. Hard to miss,” I write. “Perfect,” comes the reply, “I look like a hippie”. 
 
I found Gabriel through a service known as Couchsurfing (or CS as it’s known among its adherents), a free online service that matches travellers with hosts all around the world. The website was founded in 2003 in San Francisco and describes itself as “a mission-driven for­-profit corporation”. 
 
“Call me Gabi,” says Gabriel when we finally meet on a cold Monday afternoon. I’ve been in Vienna for 30 minutes and it seems like I’ve already made a friend. No mean feat for an introvert who speaks only pidgin German.
 
Any seasoned traveller will know that accommodation is the main expense. A whole industry has sprung up around attempting simplify this process and ameliorating the costs incurred. 
 
Travellers in Austria are actually blessed as accommodation is – at least compared with the rest of Western Europe – rather cheap. Vienna especially is excellent value – according to a recent survey from GoEuro an average night's stay in Vienna will set you back €61. For around €100 ­a ­night, you can get yourself a swanky, centrally located apartment on AirBnB.
 
That’s all well and good, though – but the problem with the travel accommodation industrial complex is that it presupposes that I have any money to begin with. Full disclosure: I don’t. 
 
And travelling to Vienna on my hilariously shoestring budget is the reason I looked to CS for an alternative. I was spoilt for choice – Vienna alone has 31,210 potential hosts.
 
CS is relatively well known among its key demographic – according to statistics on couchsurfing.com the median age of surfers is 28. The site has over five million registered profiles and the website is the 3,776th most visited site in the world, according to the web rating company Alexa.
 
But what isn’t well known, is just how effective it is. My bed is a comfortable Ikea sofa bed and from the first second I’ve been made to feel welcome. All at the grand cost of zero euros and zero cents. 
 
Don't expect your couchsurfing pad to look like this… Photo: APA
 
But Couchsurfing is not just about economic considerations. The cost benefit analysis extends to non-­financial concerns like not being totally lonely in a strange place. I didn’t just meet Gabriel, I met his flatmates and friends, too. In CS, your host isn’t a landlord, they are a cultural conduit and social lubricant. 
 
My hosts have made me dinner, I’ve played in a darts tournament, been invited to an art show, learned about dumpster diving and the German Akkusativ, and I’ve been invited to Graz. It’s minimized the wave of “what­-the-­hell-­am­-I-­doing-­here?” I often encounter when travelling alone.
 
Brandon Finn, a seasoned CSer from South Africa, has surfed all over the world including some lesser known destinations such as Ghana and Sierra Leone. “It's a really great way of travelling cheaply, and of avoiding some sickening hostels,” says Brandon.
 
“Basically, you search through people's profiles in the area and find, for example, five to six different people that you like.” 
 
After finding your potential host, you write to them and ask for a place to stay. Bespoke messages have a far higher rate of success, rather than a copy paste job. It also forces you to deal with another person in an at-length, human fashion.
 
CS is no place for shallow concepts like a retweet or a like and it means you get to know the know the person beforehand.
 
But CS isn’t just an utopian wonderland. Like anything on the internet, using it effectively requires due diligence. In this age of catfishing and internet scams, people are rightly wary of being conned or, even worse, put into danger.
 
But there are tried and true ways to stay safe on CS. “There are three security features I look out for,” explains Brandon. 
 
“First (and least important) is the 'verified' green tick. This means the person is who they say they are, and stay where they say they stay. Although many don't verify.
 
Second, I look at the references people wrote for them.  This is my best way of gauging whether the guy/girl is going to rape me or not.
 
And third, they are 'vouched' for, which is the hardest safety feature to get. One can only 'vouch' for others once one has been 'vouched' for three times by other members.”
 
It will be more along these lines… but comfy. 
 
This, and the references, are the two most critical features to look out for when choosing a host. The site also shows how often the host replies to requests and when they last logged on. 
 
The key to CS, and the reason why it is safe, is that there is a pervasive ethos of community running throughout the entire site–­something of a rarity on the modern internet. Gabriel, my host, offers me hospitality because he himself has been a beneficiary of CS. The website has systematized “paying-­it-­forward”.
 
CS might not be for everyone–it’s certainly not opulent.  But luxury doesn’t just mean Egyptian cotton and caviar, sometimes luxury is a smile and a greeting when I return after work. It feels just like home.

Member comments

Log in here to leave a comment.
Become a Member to leave a comment.
For members

RENTING

‘Betriebskosten’: What are the extra costs renters must pay in Austria?

Renting an apartment in Austria means you’ll have to budget not only for the rent, but other somewhat hidden monthly costs and expenses.

'Betriebskosten': What are the extra costs renters must pay in Austria?

Understanding operating costs or the specific expenses landlords or property agencies charge renters, is crucial for staying on top of your monthly payments when renting a place in Austria. These extra costs, known in German as Betriebskosten, are strictly regulated by Austria’s Tenancy Act. 

Here are the operating expensses that are chargeable to tenants, according to the MieterHilfe Public Association:

  • Water/wastewater and costs of leak testing, plus excess consumption due to burst pipes, but does not include disproportionate additional consumption for commercial operations;
  • Rubbish removal (and also clearing out floors and cellars);
  • Clearing out abandoned property;
  • Pest control, with costs such as extermination and periodic inspection or removal of pigeon droppings. Installation of pigeon screens is not included;
  • Sweeping fees (chimney sweep);
  • Electricity for lighting and communal facilities, such as the stairwell, but also replacement of light bulbs, fuses or switches;
  • Insurance premiums for fire, liability and water damage;
  • Insurance premiums for glass breakage and storm damage provided that more than half of the tenants have agreed to this being passed on;
  • Management fee (there is a set administration fee per square metre of usable space and building construction year)
  • House cleaning, including wages and social payments if there is a caretaker, plus materials; 
  • Public charges, unless there is a prohibition on passing them on – offsetting of property taxes is permitted;
  • Ongoing operating costs for communal facilities (lift, heating, playground, green areas, common rooms, etc.).

However, costs such as maintenance and repair work can never be charged under operating expenses.

The same goes for any ‘disproportionate additional costs or consumption due to commercial operations ‘, which refers to costs that are significantly higher than what would be considered normal for residential use or costs that are incurred due to the operation of a business within the rented property. 

READ ALSO: Tenant or landlord – Who pays which costs in Austria?

Vienna’s association for tenants MieterHilfe has a calculator that uses average values to show whether the Betriebskosten you pay are comparatively low, medium or high. The association notes, however, that even low values could be considered unauthorised billing in some cases. In contrast, high values could be correct – the calculator only shows if you are paying too much compared to other properties in the city.

You can check the values HERE. You will need to know either the total usable area of the building or the usable area of the flat and the operating cost share—this information is usually shown in a payment statement you receive from property management. 

What if I believe I am being unfairly charged?

If you think you are paying too much, but the charges are legal – such as for water electricity etc, then you would need to raise this issue with property management. They could take measures to save on operating costs, such as replacing old light bulbs with more energy-efficient ones or setting lights to a timer instead of a traditional light switch, for example.

There are many possible reasons for high or low values, according to the City of Vienna. For example, you may pay comparatively low for water one year because of a small number of residents, while the following year, there are leaking sanitary facilities and a burst water pipe that raises costs.

Buildings with many communal areas and green spaces often tend to have higher operating costs, especially for water, electricity, and housekeeping. 

However, things are different if you think you are being unduly charged—that is, there are charges in the operating costs that do not belong there, such as unapproved construction repair.

READ ALSO: Renting in Austria – The key things foreign residents need to know

If you are unsure of the costs, there is a significant deviation from average prices for no particular reason, or you believe that you are being charged for something not legally admissible as an operating cost, you could have a free check carried out by MieterHilfe or a tenant protection organisation. 

If there is a suspicion of unauthorised billing that cannot be dispelled between tenants and the property management company, this will be clarified at the arbitration board. The arbitration board is an independent body that mediates disputes between tenants and landlords. It is a point of contact before the courts in case of difficulties or legal disputes, and its decision is legally binding.

Property management companies and landlords must settle the operating costs for the previous year by 30 June at the latest and disclose them to tenants. This deadline is set to ensure that tenants have sufficient time to review their cost statements and raise any concerns before the new rental year begins. All expenses must be itemised in the statement, providing transparency and allowing tenants to see exactly what they are being charged for.

They are obliged to provide tenants with a detailed summary of the statement and the invoice documents. If the operating costs per square metre exceed €2, a more detailed review is recommended, according to the City of Vienna.

SHOW COMMENTS