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HEALTH

Reader question: How can I get an appointment with a physiotherapist in Switzerland?

If you are recovering from an injury, experiencing pain, or need to improve a physical function, you may have to be treated by a physiotherapist. This is what you should know about this process in Switzerland.

Reader question: How can I get an appointment with a physiotherapist in Switzerland?
Physical therapy will treat your aches, pains, and injuries. Image by Laura Artal from Pixabay

Many people, especially once they reach a certain age and develop various aches and pains, seek help from physiotherapists.

Likewise if you sustain an injury – especially a sports injury – and need rehabilitation, a physical therapist will likely become a part of your life.

First: is physiotherapy covered by the obligatory health insurance (KVG / LaMal)?

You may have read articles in the Swiss media saying that the Federal Office of Public Health (FOPH), which is responsible for determining what treatments should be covered by the basic health insurance — and to what extent — wants to limit the time of physiotherapy sessions to curb healthcare costs. 

So far, however, this has not happened, as the professional association of physiotherapists, Physioswiss, has been actively opposing this change.

As things stand now, physiotherapy sessions (as long as they are prescribed by a doctor — see below), are paid for by the insurance.

This is how it works

Even if you have the health insurance model that allows you to get treated by a specialist without a referral from your GP, you will still need one to be able to book a physiotherapy session.

That’s because your physiotherapist needs to know what your medical diagnosis is and what kind of treatment your doctor wants you to have.

In some cases, your GP will just write down what (and where in the body) your ailment lies, and let the physiotherapist decide how to treat you.

Physiotherapists are pretty knowledgeable about the workings of the human body and how to relieve your pains, aches, and injuries.

But you can’t just show up at a physiotherapist’s office and ask for an appointment without a medical prescription: not only will they not know your official diagnosis, but your treatment won’t be paid for by health insurance.

Therefore, when you call a physiotherapy practice to make an appointment, you will have to inform them what your official diagnosis is, so they can match you with a physiotherapist who knows your particular ailment best.

How many sessions are you entitled to in Switzerland?

Generally speaking, your prescription will be for nine sessions, which is considered an adequate number of treatments for most common problems.

However, if your condition requires more than nine appointments, then you will get an extension from the doctor.

Note, however, that nine sessions is a typical number, but it can vary between cantons.

What about osteopathy?

Though this medical practice also focuses on treatment of joints, muscles, bones, and ligaments, it is different from physiotherapy.

And, unlike physiotherapy, it is not covered by KVG / LaMal.

It is, however, usually covered by a complimentary health insurance.

READ ALSO: Should you buy supplemental health insurance in Switzerland? 

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HEALTH INSURANCE

Switzerland to ban unsolicited sales calls from health insurance firms

If you are tired of all the unsolicited (‘cold’) phone calls from Swiss insurance companies trying to persuade you to switch your coverage to this or that provider, you can breathe a sigh of relief.

Switzerland to ban unsolicited sales calls from health insurance firms

That’s because from September 1st, health insurance brokers will no longer be allowed to try to sell an insurance policy by phone to a person who has never been insured with a particular company, or who has not been insured there for at least 36 months.

This move was approved by the parliament in December 2022 because, deputies decided, these “unwanted calls are a major source of annoyance for policyholders.”

In addition, during a consultation with a client, the broker will be required to draw up a report and have it signed by the client.

“Thanks to these measures, the activity of insurance intermediaries will be better regulated,” the government said.

If these rules are broken after September 1st, insurance carriers risk a fine of up to 100,000 francs.

What if you want to switch to another health insurance carrier?

You will have to do this without the unsolicited interference of brokers.

You are free, of course, to seek out representatives of insurance companies yourself and ask them for a quote — as long as you (and not they) initiate this call, no law is broken.

And what if you new to Switzerland and want to purchase health insurance for the first time?

Here too you should do it on your own rather than be subjected to a hard sell by companies.

If you are not sure what would work best for you, there are reputable sources of information and price comparison to help you out, including Comparis and Priminfo.

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