We’ve all done it. You get home, or to your hotel or office to realise that, when you got off the train, you forgot to pick up your wallet, laptop, or tablet or sometimes even items of luggage.

Or – every parent’s nightmare – one of your children has left behind their beloved cuddly toy, and only realises as the train you’ve just got off leaves the station.

The good news is that all is not, necessarily, lost. 

The first step is to report the missing item to SNCF. You can do this at the station, but if you’ve got home before you realise something is missing, you can report lost property online (you can change the language of the website).

You will need to describe what you’ve lost, when you lost it, and which train you were travelling on – as well as giving your contact details. 

What happens next

First of all, you will be given a declaration number. Keep it safe – it allows you to track the progress of SNCF’s search for your lost property.

Even so – we have to be honest – the investigation relies a fair bit on good fortune. If your lost property is found on the train by a member of staff, or handed in at a station, then there’s a good chance you’ll get it back. 

It may be that your lost property has already been handed in. If so, it will be registered on SNCF’s national lost property database and kept for 30 days at the station where the item was picked up or, for items forgotten on a train, at the station where they arrived.

Deadline

The database is monitored in real-time matching found items with reports of lost property. When your property has been located, you will be informed, and can go to the station where it is stored, or have it sent to your home address, subject to a shipping charge.

If you do collect it from the station, take along proof of ID – and expect to pay a fee of up to €10, depending on the value of the property you have reported missing.

And, after 30 days?

If items of lost property are not claimed after 30 days, it may be handed over to the government’s Administration des domaines, sold to a charitable organisation or destroyed.