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HEALTH

How to get help in France with dementia and memory loss

It’s not something anyone wants to consider, but older people especially are susceptible to suffering some form of mental decline including dementia - and there is help and support out there in France.

How to get help in France with dementia and memory loss
(Photo by SIMON DAWSON / POOL / AFP)

If you are concerned that a loved one or friend may be showing signs of mental decline, here’s an overview of the system in France and where you might go to get help.

What to do if you think a loved one has dementia

First things first, dementia is not an illness. It is, more accurately, a catch-all term used to describe a group of symptoms that affect memory, thinking and social abilities, linked to one of a number of medical conditions of the brain, including Alzheimer’s, or by traumatic brain injuries. Symptoms vary according to the part of the brain that is damaged.

Dementia can occur at any age, but mainly affects older people. It is the cause of more than half of referrals to long-stay centres.

Britain’s NHS website lists early dementia signs to be aware of. If you are concerned that a loved one is displaying one or more of these signs, then you should seek out a formal diagnosis. Such signs do not prove the presence of a neurocognitive disorder, but if they do, early detection will make things much easier.

The first step – as always – is to arrange a consultation with your GP, who may refer the patient to a specialist.

READ ALSO How to make a doctor’s appointment in France

What happens in the specialist consultation

A referral will generally see the patient go to a local Consultation mémoire de proximité (CMP) in a Centre mémoire de ressources et de recherche (CMRR), where a specialist medical team can diagnose dementia and memory disorders.

The diagnosis will follow a series of cognitive assessment tests as well as, perhaps, brain scans and physical tests, depending on the outcome of the cognitive testing. The specialists will give you all the information you need at the time.

If a form of dementia is diagnosed, it’s understandable that you’ll be concerned about what could and should happen if your loved one can no longer take care of themselves.

As with early detection of a degenerative brain condition itself, it’s important not to leave discussions about the future too long. Do it before it’s too late is the best advice, even though it’s a conversation (or a series of them) that you will not want to have.

Financial and legal affairs

France has several administrative options for legal arrangements similar to power of attorney or guardianship – known by the umbrella term of mesures de protection judiciaires (judicial protection measures) – as well as less formal steps for those who are unable to make decisions in their daily life.

READ ALSO GUIDE: Guardianship or power of attorney options in France for elderly or vulnerable people

It is worthwhile noting, for example, that power of attorney in France can be separated into different individual areas – banking, administration, documents and management related to assets/inheritance, and voting – or granted for all sections.

It is also a good idea to check any life and health insurance policies. France insurance companies offer something known as Assurance dépendance, which pays out when holders are unable to care for themselves.

READ ALSO Health insurance in France: What you need to know about a mutuelle

Most policies insure against partial and/or total loss of autonomy. The exact sums – paid either as a lump sum or monthly – depend on the terms of the policy and degree of incapacity and can cover adaptations to a home to allow for the care of a dependent person, home help, specialised transport – even funeral expenses.

Meanwhile, families caring for a family member with dementia may also be eligible for means-tested Allocation personnalisée d’autonomie

READ ALSO French government’s seven-step plan to improve end-of-life care

Help and support

It is worthwhile getting in touch with agencies and associations, France Alzheimer for example, once you have a diagnosis. 

They will be best placed to help you navigate the French system for care and assistance – and even just provide emotional support when you need it.

They can also guide you through the CAF benefits that you may be eligible for, or help you apply for visits from a home help or aide domicile.

If the time comes when the person can no longer live at home and residential care is required, here’s a look at how the French care home system works, and the financial situation for people who have never worked in France.

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COST OF LIVING

Everything you need to know about the 2024 summer sales in France

As the countdown to the summer sales period in France continues, here’s what you need to know about the sales season, including your all important consumer rights before you hit the stores in search of big bargains.

Everything you need to know about the 2024 summer sales in France

In most of France, the summer sales will kick off on Wednesday, June 26th, at 8am precisely. The traditional summer promotional period will last four weeks, as provided by law, until close of business on Tuesday, July 23rd.

Corsicans will have to wait a few more days before going hunting for promotions in stores. The summer sales start on Wednesday July 10th and will last until Tuesday August 6th.

It’s a big deal for bargain hunters, because such promotions in France are limited to just two periods of the year, with the dates set by the government.

Overseas dates

French Guiana and Mayotte keep the same sales periods, but they run from Wednesday, July 17th to Tuesday, August 13th, in Saint-Pierre-et-Miquelon; from Saturday, September 28th, to Friday, October 25th, in Guadeloupe; and from Thursday, October 3rd, to Wednesday, October 30th, in Martinique. On Saint-Barthélemy and Saint-Martin, you’ll have to wait until Saturday, October 12th, for the summer sales, which will end on Friday, November 8th.

READ ALSO EXPLAINED: Is France really scrapping paper shopping receipts?

On Reunion, the winter sales – southern hemisphere, remember? – begin on Saturday, September 7th, and end on Friday, October 4th. The same applies to New Caledonia, where the winter sales will run from Saturday, August 24th, to Sunday, September 22nd. Finally, in Polynesia, the second sales period of the year will begin on Wednesday, September 25th and end on Sunday, October 13th.

What’s so special about the soldes period?

Unlike other year-round discounts, les soldes are highly regulated. The two sales periods are the only time of year that stores – keen to clear their stock – are allowed to sell items at a loss.

Sale items must also be clearly marked and separated from non-sale items, with the before and after price plainly visible. Online stores must also abide by these rules.

Stores are forbidden from hiking the prices of items before the sales period to appear as though it is offering huge discounts during the soldes.

READ ALSO Closed, open or restricted shopping: What’s the deal with Sunday opening in France?

During the rest of the year discounting is allowed in certain circumstances, so you might see promotions or vente privée (private sales, usually short-term events aimed at regular customers or loyalty-card holders) throughout the year.

In these situations the stores might be selling items for less than their original price, but they are not permitted to sell the item for less than they bought it for.

Shops are also permitted to have closing-down sales if they are shutting down, or closing temporarily for refurbishment.

Despite the rules being strict, consumer groups still advise shoppers to be cautious especially when shopping online.

Can I exchange my bargains?

Yes. Any product bought in a French store during the sales period remains subject to normal exchange and refund policies, despite what some shop owners might want you to believe.

So you can safely ignore any sign that reads something along the lines of les articles soldés ne sont ni repris ni échangés (the articles on sale cannot be returned or exchanged). Your consumer rights trump that sign. 

In case of a hidden defect, the store is required to refund or exchange the product. But beware this is only for defects that were not apparent in the store, for example an electrical item that doesn’t work. If you bought a product knowing it was scratched or marked in some way, you don’t have the right of refund or exchange.

And, if you just changed your mind or bought the wrong size, retailers aren’t obliged to take it back or allow an exchange, although many of them will.

However, if you buy something by mail order or through the internet you do have the right to send it back within 14 days and the retailer is obliged to refund the money.

READ ALSO Your rights for shopping online in France

Tax rebates

If you are a non-EU resident, you might be eligible for a tax rebate on your sales purchases.

If you spend at least €100 in one store, then you qualify. You should hold onto your receipt and tell the cashier you plan to use a tax rebate so they can give you the necessary documentation (a duty-free slip).

Then when you are leaving you can find the kiosk at the station or airport dedicated to tax rebates (détaxe) and file prior to leaving France.

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