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FOOD AND DRINK

French restaurant diners divided over tips by card

Restaurants across France are increasingly offering diners the option to include a tip as part of the card payment process, especially since the government introduced a tax exemption on this form of gratuity - however the changes are not universally popular.

A server carries meals at a restaurant in France
A server carries meals at a restaurant in France. AFP PHOTO/MIGUEL MEDINA (Photo by MIGUEL MEDINA / AFP)

Adding a tip (known as une pourboire) if you’re paying by cash is a fairly simple process – just leave a few coins on the table or tell your server to keep the change.

However as more and more people are paying by card, card payment terminals are being equipped with the facility to prompt the addition of a tip at the point of payment – giving the diner the option to add 2 percent, five percent, 10 percent or no tip before they tap their card or type in their PIN.

Customers in France tend to have less cash in their wallets – in 2021, according to a study by the Institut CSA, 35 percent of French people said they never carried cash. As a result, the habit of leaving a few coins or a  banknote on the table in recognition of a server’s attention is becoming increasingly rare.

Since January 2022, the government has exempted card-paid tips from tax, bringing them into line with cash gratuities, and has recently extended the exemption to the end of this year.

But while the idea of a tip option for card-paying diners may seem logical given the increasingly common use of cards to pay bills, anecdotal evidence suggests that customers and restaurateurs remain to be convinced, with many seeing it as a form of pressure to leave a tip.

READ ALSO How much should you tip in France?

“The waitress put the terminal under my nose and told me I could pay €1, €2, €5 – or another amount. It was a bit unpleasant, you feel obliged. In the end, I refused,” one diner told Le Parisien recently.

“In general, I prefer cash. At least I’m sure that the money I give ends up in the server’s pocket,” another said.

Servers, however, apparently lean in favour of the system. One told the newspaper that her monthly tips had jumped from €100 to €300.

But she admitted that French diners were more likely to complain about the imposition. “It’s easier with foreign tourists, who seem to be used to this system,” she said.

For Franck Chaumes, president of the catering branch of the Union des métiers et des industries de l’hôtellerie (Umih), this reluctance among French customers may be explained by the fact that, “it can give the impression that you’re paying more for your meal than the advertised price”.

In France service is included in the bill, so there is no obligation to tip. People who do wish to leave a little extra as a thank-you for good service usually give just a few euro or round up their bill.

The French word for tip literally means ‘for a drink’ – pour boire – and was originally seen as giving the server the price of a drink for themselves.  

According to Umih figures, most of the 200,000 restaurants and bars in France are still not equipped to take tax-free tip payments. And take-up among customers still looks slow.

Some restaurateurs are resistant, too. Recently, Stéphane Manigold, head of the Éclore group which operates eight Parisian restaurants, sent a memo to employees closing the the door on tipping incentives on card terminals. 

“It’s imperative that the payment experience remains simple, transparent and pressure-free, in line with our service standards”, says the entrepreneur.

If you’re uncomfortable with adding a tip at the card machine you can always just leave no tip, or refuse the tip option on the card reader and leave some coins on the table.

Likewise, in restaurants that don’t have the tip option on the card reader, you can always round up your bill and ask the waiter to put that amount on the card reader – for example if your bill comes to €31.70 you might ask the waiter to put €35 on the card reader.

Member comments

  1. The first time my husband and I ran across this in Paris, the waiter quickly scrolled away from the option, looking embarassed it had come up. At another restaurant, the waiter there pressured us to leave a tip via the card reader, saying it was normal. He assumed that we, as Americans, didn’t know anything different. It’s too bad — the food was good there and it’s close to our apartment, but we’re not going to return.

  2. I detest this new approach. I feel pressured and I don’t hesitate to say non merci, je n’aime pas ce système. If the staff try to pressure me, I don’t leave a tip at all. Otherwise, I’ll do what I’ve always done, leave a tip in cash.

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PARIS 2024 OLYMPICS

No French fries but lots of lentils for Paris Olympic athletes

There will be no French fries but plenty of lentils on offer to athletes attending the Paris Olympics, with organisers unveiling a Games menu that combines eco-minded recipes with French gastronomy.

No French fries but lots of lentils for Paris Olympic athletes

The 3,300-seat restaurant at the Paris Olympic village, which will welcome athletes next month, was given its first test-run on Tuesday by a hungry crowd of sports figures, officials and journalists.

Based in a vast former power station, the food hall includes six dining areas offering meals from around the globe, with half of the 50 dishes available each day being 100 percent vegetarian.

“People are going to meet here in France, with its culture, its heritage but also its gastronomy and so there are expectations,” chief Paris 2024 organiser Tony Estanguet told reporters.

Although many athletes would stick to their usual nutrition before competing, they will also be offered the chance to discover France’s famed food, with several Michelin-starred chefs taken on as advisers.

“We’ve allowed ourselves to put French gastronomy in pride of place so that curious athletes from around the world can try French culinary excellence,” Estanguet added.

The giant warm-food buffets will not include French fries, however.

McDonalds, a long-time Olympics sponsor, had its own fast-food restaurant in the Olympic village until the Rio Olympics in 2016, but athletes wanting a hit of junk food will have to look elsewhere.

“For technical reasons, we can’t offer fries,” said Estelle Lamotte, deputy director of village catering at food group Sodexo, told reporters.

She explained deep-fat fryers were not allowed in the temporary kitchens at the site, which is usually used as a film studio.

Gregoire Bechu, head of sustainable food at the Paris organising committee, stressed the quality of the ‘delicious’ lentil dahl recipe that has been developed for athletes.

“One of the major commitments by Paris 2024 was offering vegetarian meals in order to halve the carbon footprint of each meal on average,” he said. “We wanted vegetarian meals everywhere.”

At sports venues, 60 percent of food offered to fans will be vegetarian and the temporary stadium hosting skateboarding, BMX and breakdancing at the Place de la Concorde in central Paris will be entirely meat-free.

In a further bid to lower carbon emissions, only two of the six restaurant areas at the village will be air-conditioned, with the rest in outdoor courtyards sheltered by fabric sun shades and ventilated with overhead fans.

Tuesday’s test event, held under fierce sunshine and in 27C heat, saw some people visibly sweating.

“I think we’ve found a good compromise between offering the right temperature but also reducing our carbon emissions,” Estanguet said. “It’s one of the main challenges of the Paris 2024 edition.”

In a break from Olympic tradition, the 2,800 apartments at the village do not come with air-conditioning as standard.

But many Olympic teams have decided to install portable coolers at their own cost.

Paris has suffered a number of record heatwaves in recent years with temperatures peaking above 40C in July and August, but 2024 has so far been wet and cool.

The Paris Olympics run from July 26th to August 11th, followed by the Paralympics from August 28th to September 8th.

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