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HEALTH

Second-home owners: What are the options for healthcare in Italy?

Regular visitors who spend extended periods of time in Italy, own property in the country, or have dual citizenship are sometimes unsure of their healthcare rights or the type of policy they’ll need.

Doctor speaking with patient
If you spend up to 90 days at a time in Italy, what are your healthcare options? Photo by Pascal POCHARD-CASABIANCA / AFP

Italy’s public healthcare system is often said to be one of the best in the world, but that doesn’t mean everyone in the country can receive treatment for free.

Healthcare is free for Italian citizens (who are registered as resident in Italy) and for many, but not all, non-Italian citizens resident in the country. Other foreign residents instead can access the system for a fee. 

But in any case, to use Italy’s public healthcare – beyond basic emergency treatment – you’ll need to register with the national health service (servizio sanitario nazionale, or SSN), which is only possible if you’re legally registered as a resident in Italy.

READ ALSO: Who can register for national healthcare in Italy?

Becoming a legal resident comes with various rights and obligations, and the status does not come automatically with owning property in Italy, even though homeowners are required to pay certain taxes.

This means second-home owners and other regular visitors who spend extended periods of time in Italy are usually unable to sign up with the SSN even for a fee, and may be unclear about what exactly their healthcare rights and options are.

Dual nationals

Those who split their time between two or more countries may also wonder whether obtaining Italian citizenship would make them automatically entitled to free healthcare in Italy.

While it is often thought that all Italian citizens are entitled to free treatment in Italy, this is in most cases only guaranteed for those who are ordinarily resident in Italy and registered with the SSN, according to the Italian foreign ministry.

So if you already have dual citizenship, or obtain it in future, your healthcare rights still depend primarily on your residency status. 

Generally, the information below will also apply to dual nationals who are ordinarily resident outside of Italy. Seek advice from the Italian consulate in your country of residence for more details on how the rules apply in your circumstances.

Urgent care

The first thing to know is that visitors and non-residents can always access both emergency and standard healthcare services in Italy – though this may come at a cost.

“At public hospitals, emergency services are provided at no cost or upon payment of a limited fee, while non-emergency services are subject to a fee set locally by the Regional Health Authority,” explains immigration law expert Marco Mazzeschi, head of the Mazzeschi law firm. 

If you require emergency treatment during your stay, payment must be made upon discharge from hospital, Mazzeschi explains, while “in the case of non-emergency treatment, advance payment is required.”

You should be able to later have these payments reimbursed by your insurer.

As Italy has a dual-track public and private healthcare system, you also have the option of being treated at a private hospital or making an appointment with a private doctor, though private healthcare fees will of course be much higher.

READ ALSO:

EHIC and GHIC

If you are an EU citizen, or you are registered as a resident in another EU country, you may have the costs of medically necessary, state-provided healthcare during a temporary stay in Italy covered by the European Health Insurance Card (EHIC). The costs and conditions vary by EU country.

UK nationals may apply for either the EHIC or GHIC.

In either case, this doesn’t replace a full insurance policy; travellers with either the EHIC or GHIC are advised to take out comprehensive travel health insurance as well.

What type of insurance policy will you need?

The type of coverage you should take out will obviously vary depending on your personal circumstances, though the basic rules of EU travel health insurance apply:

“As required by the Schengen rules, any foreign visitor travelling to Italy must ensure he or she is covered by medical insurance valid for the Schengen area covering medical fees, hospitalisation and repatriation costs up to €30,000,” explains Mazzeschi.

But for extended and regular stays, a basic travel insurance package probably won’t fit the bill and you may need a ‘long stay’ policy – though be careful to check the maximum duration covered.

READ ALSO: Which are Italy’s best hospitals and where are they?

Readers who spend longer periods of time in Italy tell us they sometimes combine policies: for example, one popular option with second-home owners is to use a combination of both Allianz and Medjet insurance – although this may not necessarily be cheap.

As well as getting free quotes from individual providers’ websites, it’s a good idea to try the numerous price comparison sites out there generating quotes for longer trips: one such site is Visitors Coverage, while for US nationals there’s also American Visitor Insurance.

It’s also advisable to check the official advice on obtaining travel insurance from your country of origin: see for example the guidance from the UK government, the US State Department, or the Government of Canada.

Do you have recommendations for longer-term travel health insurance coverage? Please share any advice you have for other readers in the comments section below.

Member comments

  1. Australians can access emergency care in Italy thanks during stays of up to six months thanks to a reciprocal agreement. You will need to show your Medicare card, and (probably) explain the arrangement. You can find an Italian-language version of this agreement on line and we carry a hard copy with us.

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For members

LEARNING ITALIAN

The key Italian vocabulary you’ll need for a doctor’s visit

Seeing a doctor can be a challenging experience if you’re new to the Italian healthcare system, but possibly even more so if your 'dottore' doesn't have a good command of English.

The key Italian vocabulary you’ll need for a doctor’s visit

Seeing a doctor is usually seen as a fairly uncomplicated task but everything gets a little harder when you’re in a new country, and Italy is really no exception as its healthcare system can be fairly tricky to navigate at first.

Additionally, not all Italian doctors are competent and confident English speakers, which means that their vocabulary may not be enough to cover the full extent of medical terms and procedures involved in an ordinary visit and they may naturally switch to talking to you in their native tongue when asking questions or providing information. 

As such, having some handy vocabulary under your belt can be a big help when trying to bridge any language gaps during your first appointments.

Making an appointment

In order to get an appointment (visita) with a public general practitioner (medico di base), you must be registered with the Italian national healthcare system (Servizio Sanitario Nazionale, or SSN) and hold an Italian health card (tessera sanitaria).

READ ALSO: Italian healthcare: Should you switch from public to private insurance?

Further, while in some countries you may call the local clinic (ambulatorio) and book an appointment with any doctor on duty, that is not how things usually work in Italy.

In order to see an Italian GP, you must be under the care of that particular doctor. Info on how to register with one of the professionals operating in the area covered by your local health authority (Azienda Sanitaria Locale, ASL) can be found here.

Doctor speaking on the phone

A doctor speaks on the phone while inside his office. Photo by Nicolas TUCAT / AFP

Once you’ve registered with a GP, you can go ahead and book your first appointment. You can generally do so via phone, email or, in some cases, online.

When booking by email or phone, you may be given an overview of the doctor’s office hours (orari di apertura) and asked what day (giorno) and time (ora) you’d like to schedule the appointment (fissare la visita). Should you need to reschedule the appointment later on, you could ask: Sarebbe possibile spostare la visita?

Remember: if you’re in need of an urgent appointment, you can ask to see a doctor from Italy’s Guardia Medica, a medical care centre that operates outside of GPs’ normal working hours and on weekends, or visit your local hospital’s ER (pronto soccorso).

Seeing your doctor

Though they provide patients with a set appointment time, Italian clinics tend to run a little late, so you may have to wait for your turn in the waiting room (sala d’attesa).

Also, new patients are usually handed a form (modulo) to fill out with general information about themselves and their overall health (stato di salute) just before their first appointment. 

Once you’re in their office (ufficio), your doctor (dottore for a man and dottoressa for a woman) will enquire about the reasons behind your visit. 

If you’re there for a routine checkup, you could say that you’re visiting for a simple controllo. But if you’re there for any type of health problem, you’ll likely be asked what your symptoms (sintomi) are. 

You may have fairly common symptoms – for instance, a cough (tosse), a sore throat (mal di gola), fever (febbre) or headache (mal di testa).

READ ALSO: Coughs, colds and flu: What to say and do if you fall sick in Italy

But if you don’t really know what you have or don’t exactly know how to describe it in Italian, don’t worry: you can just indicate where the pain is coming from by saying mi fa male followed by the part of your body that’s aching (stomach, or stomaco, abdomen, or addome, chest, or petto, etc.).

Doctor speaking with patient inside his office

A doctor speaks with one of his patients inside his office. Photo by PASCAL POCHARD-CASABIANCA / AFP

At this point, your doctor may ask you further questions on the type of pain you’re feeling – for instance, whether you have a throbbing (pulsante) or stabbing (lancinante) pain – and ask you to lie down (stendersi) or sit (sedersi) on their table (lettino) to perform a physical examination. 

Among other things, the doctor might measure your heart rate (battito cardiaco) and blood pressure (pressione sanguigna), look in your throat or ears with a torch, or listen to your heart or lungs with a stethoscope (stetoscopio).

Further tests and medicines

Depending on the outcome of the physical examination, your doctor may refer you to a specialist for further diagnostic exams and tests (esami diagnostici), including blood tests (esami del sangue), an MRI scan (risonanza magnetica), an ultrasound (ecografia) or an ECG (elettrocardiogramma). 

But if the source and nature of your health problem is already clear to your doctor, you’ll likely be given a prescription (ricetta) for the purchase of medicines (medicine) as well as some instructions to follow to achieve full recovery (completa guarigione).

READ ALSO: Why are medicines so expensive in Italy?

Medicines may come in the form of powder (in polvere), tablets (pastiglie or compresse), drops (gocce) or syrup (sciroppo).

Remember: Italian doctors tend to have fairly bad handwriting (locals often jokingly refer to it as ‘hieroglyphs’), so make sure you know exactly what you need to get at the pharmacy (farmacia) as well as how many times a day (volte) you need to take each medicine. 

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