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‘Dubious webshops’: Danish customers warned about scam online shopping

An increasing number of consumers are running into problems with webshops that present themselves as being based in Denmark but are actually run from abroad.

'Dubious webshops': Danish customers warned about scam online shopping
Danish consumers have been warned about online stores that aren't quite what they seem. Photo by rupixen.com on Unsplash

Parliament’s ombudsman for consumers has issued a warning over the proliferation of “dubious webshops” which appear to be Danish at first glance but are actually run from China or another far-off location.

“It’s unfortunately relatively easy to set up a dubious webshop that looks like it is connected to Denmark regardless of where you are in the world,” the consumer ombudsman, Christina Toftegaard Nielsen, told broadcaster DR.

DR specifically names and shames the site Hannejensen.com as being among webshops which the ombudsman has warned consumers not to purchase anything from. The website has also received a string of withering reviews from Danes on Trustpilot.

Other “dubious” online stores have similarly Danish-sounding names – DR gives HenrikPetersen.com, Aikokbh.dk and Bjornkobenhavn.dk as examples.

Once the goods are ordered by customers, they often turn out to be of poor quality or are not delivered at all. In some cases, customers returning substandard goods had to cover the cost of shipping back to China. Refunds were often given in the form of credit for the same website.

While the sites have received thousands of bad Trustpilot reviews from disappointed Danish customers, there are also many positive reviews – which appear to be autotranslated and posted by newly-created profiles.

No statistics exist as to the number of people who have lost money through purchases made on websites of this type.

However, the ombudsman told DR it had registered 26 complaints over such cases since it began counting them this year. Over 1,000 negative reviews can be found on Trustpilot according to DR.

‘Be critical’: consumer rights organisation

Consumer rights group Forbrugerrådet Tænk encouraged a critical approach to online stores that look as though they are Danish.

“The best thing is to be critical whichever website you are buying from. In others try to use common sense like you would when shopping anywhere else,” the organisation’s lawyer Martin Bruun-Houmølle told DR.

Unusual or “weird” prices can be potential red flags.

“In Denmark you’d typically see a price like 199 kroner, but on these websites it’s maybe 187.45 kroner or something a bit odd,” Bruun-Houmølle said.

The text may also give the sense of an autotranslation, he said.

Another tip is to look for a Danish address, telephone number or business number (CVR) on the website.

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MONEY

What happens if you don’t pay a bill in Denmark?

Denmark's courts can enforce collection of unpaid debts and fines. So, what happens as an unpaid bill moves through the system, and can you do anything if you have a black mark on your record?

What happens if you don't pay a bill in Denmark?

What happens when you have a bill?

Usually, if you have a bill in Denmark (or receive a fine like a parking or speeding ticket), you will receive an invoice (faktura, also known as a regning or ‘bill’either digitally or via post. This will include details such as the amount owed, who to pay and the date payment is due (betalingsdato or forfaldsdato).

If you don’t pay the invoice on time, the person you owe money to will initially send you a rykker or reminder. This can be sent from days to weeks after the original payment date has passed, and will often be accompanied by a rykkergebyr or late payment fee, for the a relatively small amount of 100 kroner. Up to three of these can be sent.

If you pay a bill after the due date but before a rykker reaches you, there are usually no further consequences.

If you still don’t pay after receiving these reminders, the creditor may turn the case over to inkasso, or a debt collection agency, who will again send you an invoice for payment, plus the agency’s fee – likely to be considerably higher than the late payment fee from the creditor.

It’s also worth keeping in mind other consequences of not paying bills – for example, a landlord may be able to cancel your rental contract if you do not pay rent within a given time. This will be stated in the contract.

What happens next?

If this invoice goes unpaid, the courts may eventually get involved.

If you don’t pay after the debt has been sent to an inkasso agency, you will be summoned to the fogedret, essentially a court for settling debts between individuals and businesses. The summons is usually delivered via e-Boks, the secure digital post system used in Denmark. Fogedret courts come under the district court system, so there will be one local to where you live.

At the court, you will be required to agree on a new payment system with the creditor. This could cost more than the original invoice because the creditor’s costs are accounted for.

The final step of this process allows the creditor to forcibly recover your debt through any assets you might have, like a house or car. These can eventually be confiscated and auctioned under the court’s authority if the debt is not paid off under the agreed schedule.

Denmark’s debt collection agency (Gældsstyrelsen) can meanwhile make deductions from your salary if you have unserviced debts to the state.

If you cannot agree a payment schedule and do not have any possession against which the debt may be recovered, you may be able to declare insolvency.

The RKI register

RKI is Denmark’s national register of people who have defaulted debts. Every big company subscribes to this register, which is important because it can make it harder to be approved for a mortgage or other loan, a rented apartment, credit card, or even a phone contract or fuel discount card.

You can check whether you are on Denmark’s RKI register by visiting the dininfo.dk website and logging in using your MitID digital ID.

Can I do anything to be removed from the RKI?

RKI registrations last for a standard five years per defaulted debt – so after this time, you may no longer appear on the register. Additionally, if you agree a payment schedule with a creditor, you may be able to include removal from the RKI register as part of this agreement.

Sources: dingaeld.dk, borger.dk

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