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LIVING IN FRANCE

EXPLAINED: The website that speeds up French bureaucracy ‘by up to 50%’

Notorious for their slow speed, French administrative procedures have become more streamlined in recent years - and now a French government website claims it can speed up common processes like exchanging foreign drivers' licences and renewing residency permits.

EXPLAINED: The website that speeds up French bureaucracy 'by up to 50%'
A screenshot of the log-in page for French government website "démarches-simplifiées" (Photo Credit: The Local)

From driver’s licences to submitting documents related to residency permits for foreigners, the French website démarches simplifiées (procedures simplified) seeks to make it easier – and faster – to handle French administrative procedures online.

The website is a recent innovation by the French government that aims to streamline administrative procedures and make more processes that once required in-person, paper-heavy meetings available online.

According to the site, the goal is to decrease administrative processing times by 50 percent in France. As of mid-December, more than seven million files had been submitted via démarches simplifiées.

It doesn’t change the actual processes, or mean that you don’t still need a dossier of documents, but what it aims to do is bring a whole host of different processes together on one site.

However, it is still optional for local authorities to use, so exactly what you can do with it depends on where you live – some préfectures seem more engaged with it than others.

You can still do any of these processes directly via your préfecture if you prefer not to use the site.

Why would I use this website?

It has a variety of different processes, but probably the main reasons a foreigner living in France might use this website would be to submit files related to a visa or residency permit renewal or a driver’s licence.

More French administrative tasks have been migrating to the site recently, however. For example, the police prefecture for the city of Paris has moved some procedures, like declaring “an animal nuisance” – signalling to local authorities that there may be a rat or pigeon infestation – to démarches simplifiées

READ MORE: Bedbugs, mice, and mould: How to handle infestations in your French home

As more French procedures become computerised, this website might become more necessary in day-to-day life in France, but for now, it is a good first step before making an in person meeting or completing an admin task that requires mailing documents.

How do I use this website?

Some of the website is in English, such as the log-in page, while other parts of the website are solely available in French.

To log on, you can go to THIS link. You can sign in using FranceConnect, or by creating an online account.

Screenshot of log-in page for Démarches Simplifiées

Once you logged in, you first select the type of procedure you want to do, for example Démarches relatives au permis de conduire (tasks relating to driving licences) or Démarches relatives aux étrangers résidant en France (tasks relating to foreigners living in France) for anything relating to residency permits.

You then find an alphabetical list of départements and you can see which services your local préfecture offers online.

If the service you need is not listed under your département name then unfortunately it’s back to the old-fashioned method for you.

If it is listed, however, you can go straight to the section you need and make your request online.

If you are looking for options in Paris, for example, the page would resemble the one below:

Screenshot of the ‘procedures relevant to foreigners living in France’ section of the Démarches Simplifiées website

It seems that préfectures are gradually adding more services to the site, so it’s worth checking regularly what your local préfecture offers.

Once you click on the form that is relevant to you, then Démarches Simplifiées will open a file that will be accessible to you in your online portal on the website after logging in.

You can then submit requests online and track your application to see the status of your request.

Is it really 50 percent faster?

That’s what the website claims, although we’re yet to see any independent verification of that . . .

Member comments

  1. I am sure that this works for some but for me this application has been a nightmare. I have tried to change my address for my carte de séjour for over two months via this platform and I am going round in circles. I have contacted the help desk and they keep repeating the same instructions and I cannot advance. Whilst the systems may have improved the people working for the govt have not.

  2. I think I’m missing something in the steps, or maybe my region doesn’t support this tool. I can log in an see a dossier I opened a year ago to get a carte de sejour, but see no way of opening a new dossier via this site. For example, I want to change my Swedish driver’s license to a French one. Any advice from the community?

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For members

LIVING IN FRANCE

5 things Brits in France need to know about swapping driving licences

Now that the dust has settled from the somewhat chaotic post-Brexit period, the system for swapping a UK driving licence for a French one seems to be running fairly smoothly. There are, however, some things that UK licence holders need to know.

5 things Brits in France need to know about swapping driving licences

This article is aimed at holders of a UK or Northern Ireland driving licence who are living in France – tourists, visitors and second-home owners can continue to drive in France on a UK licence and do not need an international driving permit.

British students who are studying in France on a student visa can continue to drive on their UK licence during their studies – if however they settle in France afterwards, they need to follow the below process for swapping their licence. 

1 You’re special

Well, maybe special is over-stating it, but the system for holders of UK and NI licence holders is different to that of other non-EU nationals, and also different to the system for EU licence holders.

The reason for this is that a pragmatic post-Brexit agreement was (finally) reached between France and the UK, in order to avoid the chaos that was triggered when thousands of Brits in France all tried to swap their driving licences at once.

Unlike almost all other post-Brexit agreements, this one applies both to people who moved to France before the end of Brexit transition period in 2021 and those who have moved here since. 

The below terms apply to everyone who has a UK or NI licence, regardless of their nationality or when they moved to France. 

2 But you still have to swap

It was technically always the case that Brits who were living in France should have swapped their licence for a French one, just as other EU licence holders do now, but in reality many people lived here for years or decades without ever exchanging their licence and there was little or no enforcement of the rule.

That has now changed and you must swap according to the following timetable;

If your UK licence was issued after January 1st, 2021 – you must swap within one year of moving to France.

If your UK licence was issued before January 1st 2021 – you only swap when you meet one of the following conditions;

  • The licence itself or the photocard is within six months of its expiry date. For more people the photocard expiry will come around first, but UK licences also require renewal when the holder reaches the age of 70
  • Your licence has been lost or stolen
  • You have been ordered to exchange your licence by a gendarme after committing a driving offence

For people who are exchanging because the licence is about to expire, it is important that you don’t start the process until your licence is within six months of the expiry date – early applications will simply be rejected.

3 It might not be as much of a nightmare as you think 

Unlike the old days when licence swaps were done by préfectures, the whole process has now moved online and is run through a single, central system.

The online portal for requesting a swap is known as ANTS and you can find it HERE.

If you haven’t used it before you will need to create an online account, or if you already have online accounts for French government services such as Ameli or tax declarations you can login by clicking on the France Connect button.

Once logged in, select Je demande l’échange ou l’enregistrement de mon permis de conduire étranger (I request the exchange or registration of a foreign driving licence) and fill in the details requested on the form such as name, address etc.

You might be pleasantly surprised by the fact the form itself is relatively straightforward (as French admin forms go), asking basic questions such as your personal details and the details of your driving licence.

You will have to upload supporting documents, but these are likely to be things that you already have to hand including

  • Proof of ID (passport or carte de séjour)
  • Proof of address (a recent utility bill or attestation from your utility provider)
  • If your driver’s licence is in a different name to your passport, you will need to supply your full birth certificate

You will also need to supply a photo – you can either use the internet-enabled Photomaton booths – find your nearest here – to create a digital photo with the required security code, or you can use the normal photo booths to print out a physical photo and send it by post after you have made your application. 

Once completed, you can use the ANTS site to track the progress of your application and upload any other documents that are requested.

4 But don’t leave it too late 

If you’re applying because your licence is about to expire then you cannot apply until you are within six months of the expiry date.

But it’s a good idea not to leave it until the last minute as the whole process does take time – things have improved massively since the dark days of 2020 and 2021 when people were waiting for years and their licences expired while they waited.

But it still takes time – the current average for a straightforward application with no extra documents required seems to be between four and five months, although processing times can vary, especially over holiday periods.

It’s therefore a good idea to make the application fairly soon after you enter that magic six-month window.

Once you make the application you should get an automated response acknowledging receipt – this is usually sent by SMS and/or email, it’s a good idea to check your spam folder if you don’t get the email.

Don’t panic if you don’t then hear anything for the next few weeks or even months, this appears to be normal. If your application is complete and there are no outstanding queries or other documents required, the next step will be a request to send in your old UK licence.

You send this by post (recorded delivery with a signature is strongly recommended) and at the same time you can download an Attestation de Depot de Permis de Conduire (certificate of deposit of driving licence) – you can use this to prove your continued entitled to drive in the period between sending in your old licence and receiving your new one.

Your French licence is then sent by registered post, and the window between posting the old licence and receiving the new one is usually not more than a month, you 

5 Help is out there 

If your application runs into problems or you have an untypical situation or find the ANTS website hard to use, don’t panic – help is available.

The Facebook group Driving in France – French Licence Applications is a good place to start with comprehensive guides and knowledgeable admins who are quick to respond to questions.

You can also chat to others in your situation and get updates on how long processing times seem to be.

If you have problems using the online system, your local France Services office may be able to help.

You can also head to The Local’s reader questions section, or email us at [email protected] if you have questions.

Digital licences

You might have heard about France’s new digital driving licence – unfortunately this is only available to people who have French citizenship (including dual nationals).

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