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COST OF LIVING

Can British people in Austria claim the winter fuel payment from the UK?

It’s no secret that winter is set to be expensive with rising energy costs. But some British people in Austria might be able to access financial support through the UK benefits system.

Can British people in Austria claim the winter fuel payment from the UK?
Some British people living in Austria might be able to claim the winter fuel payment from the UK. (Photo by Suzy Hazelwood / Pexels)

In the UK, there are various benefits available to help eligible people through the cold winter months – one of which is the winter fuel payment.

And, as the rising cost of living in Austria takes a chunk out of household budgets, some British people are wondering if they can still claim this benefit while living in Austria.

To find out, we took a closer look at the rules for claiming the winter fuel payment from the UK while overseas.

FOR MEMBERS: What are the rules about turning on the heating in the workplace in Austria?

What is the UK’s winter fuel payment?

The winter fuel payment is a tax-free payment to help older people with heating costs during the cold winter months.

Eligible people are those born on or before 25th September 1956 who were living in the UK during the qualifying week (starting the third Monday in September).

How much people receive depends on their age and whether anyone else in the household is also eligible, but the amount is usually between £100 and £300.

Those living in a care home or nursing home only qualify for the benefit if they are already receiving pension credit, income-based job seekers allowance or employment and support allowance.

READ ALSO: EXPLAINED: What will happen to Austria’s property market in 2023?

I’m a UK national living in Austria. Can I claim the winter fuel payment?

As with most issues related to bureaucracy, the answer to the question above is: it depends.

Official guidance from the UK government states that you may be able to claim the winter fuel benefit from abroad if you are at least 68 years of age, live in Switzerland or an EEA country, have a genuine link to the UK (such as family) and you’re covered by the Brexit Withdrawal Agreement.

Additionally, having previously claimed the winter fuel payment in the UK before moving abroad is not a requirement.

So, in theory, some British people living in Austria will be able to claim this benefit from the UK, as long as they were already in Austria by 31st December 2020.

READ MORE: EXPLAINED: How does the Austrian pension system work?

However, only those that lived and worked in the UK for most of their life can claim the winter fuel payment, according to the online checker on the UK government website. 

This means if you moved to Austria for retirement and you meet the other criteria, then you probably will be eligible. But if you lived and worked in Austria for most of your adult life, maybe not.

How to claim the winter fuel payment?

To make a claim for this benefit for the first time, you will need to call the Winter Fuel Payment hotline on +44 (0)191 218 7777. The phone lines are open from Monday to Friday, 8am to 6pm (UK time).

Alternatively, you can apply by post by filling in the IPCF091 form.

To apply for the winter fuel payment, you will need to provide your National Insurance number and bank details. The authorities will also ask for a copy of the Article 50 Card to prove that you were living in Austria by 31st December 2020.

Find out more about the application process at the UK government website.

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For members

VIENNA

How do I lower my rent if I pay too much in Vienna?

If you live in an older building, a so called "Altbau", the price per square meter is regulated. If you are paying too much rent, there are ways to lower it and claim your money back.

How do I lower my rent if I pay too much in Vienna?

Vienna is known for offering its residents affordable rents. However, if you live in one of the older apartments in Vienna (Altbau), you should know that there is a limit on how much rent can be charged per square meter.

Some landlords rent out their flats more expensively than they are actually allowed to. The City of Vienna’s rent calculator can help you determine if you are paying too much.

If you believe that your rent is too high, there are three different options on how to bring it down and also get the money back from the time when you paid too much.

Hire a company to take on your case

In Vienna, several companies, known as Prozessfinanzierer in German, will take on your case individually and try to reduce your rent. This could not only result in a lower rent for the future but also in you receiving a refund for the period you overpaid. It is even possible to pursue this after you leave your apartment. 

However, the City of Vienna has warned against using these services. If you are successful, the companies could claim a great portion of the refunded money, ranging from 30 percent to even half. MeinBezirk also reported occasions when employees of these companies have gone door to door, pretending to be city officials to secure contracts with excessively high commission payments.

Tenant protection organisations argue, as cited in Der Standard, that the companies may prioritise their profits over the best interests of tenants, negatively impacting tenant-landlord relationships.

However, these companies typically operate on a ‘no win-no fee’ basis, which means that you do not have to pay anything if the reduction attempt is unsuccessful. 

READ MORE: Gemeindebau: How do you qualify for a social housing flat in Vienna?

Get help from the Mietervereinigung

Another option is to get help from the Mietervereinigung. This is a tenants’ association that supports tenants’ rights and interests. A yearly membership costs around €69 in Vienna (it also operates in Austria’s other federal states).

Once you are a member, you can go to them for help. They will assist you with claiming back your rent if you have been overpaying, and can also help with rental problems such as mould, contracts, painting, disputes with landlords and housing standards. 

The association also offer education and information to help you understand your rights and responsibilities under landlord-tenant laws. This includes workshops and seminars about topics related to housing rights and regulations.

The association is also known for publishing guides, brochures, and online resources with practical tips for dealing with common rental issues.

The Mietervereinigung offers services and guidance for its members over the phone, online or through meetings in person. 

Altbau in Alsegrund, district 9 in Vienna. Photo by Melloo on Unsplash

Do it yourself

The third option you have as a tenant is to go to the arbitration board yourself.

The arbitration board is an independent entity established to help resolve conflicts between tenants and landlords outside of the court system. However, this can sometimes be complicated.

You often need certain legal expertise to be successful and the process can be complex and time consuming.

READ NEXT: How does urban gardening work in Vienna?

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