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INTERVIEW: Dover boss warns of ‘persistent long queues’ at French border

Six months from the planned entry into operation of new EU border checks, the Port of Dover is still in the dark on how the system will work, with the port's CEO warning of 'tailbacks throughout Kent' for passengers trying to cross to France.

INTERVIEW: Dover boss warns of 'persistent long queues' at French border
The Port of Dover boss has warned of 'congestion throughout Kent' due to the EU border checks due to come into effect next year. Photo by JUSTIN TALLIS / AFP

The EU’s Entry/Exit System (EES) is the new digital scheme to register non-EU citizens each time they cross the external borders of the Schengen Area.

Expected to become fully operational at the end of May 2023, the EES will enable the automatic scan of passports, replacing manual stamping by border guards. It will register the person’s name, type of the travel document, biometric data (fingerprints and facial images) and the date and place of entry and exit. 

You can find full details on how the scheme will work HERE.

The new system will come into effect in all the EU’s external borders – since Brexit this of course includes the UK-France border and there are major concerns about how this will work on the ground.

The border sees a huge amount of traffic – around 60 million passengers per year – and has a further quirk, that due to the Le Touquet agreement there are three places in the UK where travellers to the EU are cleared before departure; the port of Dover, Folkestone rail terminal and London’s St Pancras station. 

Given the amount of traffic it absorbs, the port of Dover will be particularly impacted by the EES. Already last summer long queues formed at UK Channel crossing points over the holiday season due to peak traffic and more rigorous post-Brexit checks. So how is the port planning for this major change next May? 

CEO Doug Bannister told The Local he does not know yet how the new system will work and he would welcome a delay or a transition period that would allow testing and addressing concerns. 

He said the planned implementation in May, just at the start of the summer travel season, could be a “risky time”.

“In every single period in the last three or four years, when deadlines have been set, we have always had to plan on the solution coming into place on the deadline. Now the regrettable thing is that until we truly know the details of how the system is going to work, the technology, the process… we have nothing to plan on to mitigate the concerns.

“Someone needs to describe the process and to show us the technology to support that process… We need to understand the implications of it, then we need to test to see if the technology doesn’t work well… or doesn’t do what the process is asking to do. Then we need time to train people to implement it.

“And to sit here early November, May 2023 seems awfully close to get all of that done,” he warned. 

Passport checks

Bannister explained that the UK and France operate juxtaposed controls at some border crossings, including Dover, meaning that immigration checks are carried out upfront.

People are currently advised to arrive 90 minutes before departure to go through security and immigration controls. One of the benefits, he says, is that “when you get to the other side, there is no queue, you just drive off the ferry and carry on.” 

The challenge is that the EES could generate queues, whether at the port or at the destination airport, as it involves taking four fingerprints and a facial image of all non-EU nationals crossing into the Schengen area.

This could mean that people travelling by car will all have to get out of the car to have their prints and scans taken – massively increasing the processing time per vehicle.

Bannister says the first-time registration, with the fingerprinting and the biometrics taken, is the most concerning part of the process as under current legislation it “has to take place at the border in front of an immigration officer”. 

The way this will happen, however, is not clear. Will people have to leave the car to have photo and fingerprints taken?

Bannister says the current process is “designed around an airport”, with individual passengers walking through a kiosk one at a time.

“The process as we have seen it has not had any considerations yet as to people going through a busy ferry terminal,” he explained. “That carries concerns, given the nature of our operations, where everything is moving and we have got trucks, coaches, motorcycles, caravans and cars.

“We can’t have people just get out of their car and wander around looking for a kiosk. It would be dangerous… So what we’ve been clear about is that any interventions that EES requires need to be done in the car… They need to be thinking a process that caters for passengers being in the vehicle and staying in the vehicle,” he argues.

Technical solutions

“One of the things that we have been seeking is for that registration process to be done online or remotely,” added Bannister. “But that does mean the legislation would have to change.” He also suggested to see “how much of the biometrics we need to register to get the process going”. 

Facial recognition technology is now available on smartphones and cameras, he continues, but the technology for fingerprinting is “not so great yet”. So there could be an “interim step” during which instead of two pieces of biometric IDs, only one piece of information would be required.

“But this is something for the European Union to get comfortable with,” he argues.

Delays

Another key aspect is time. A live testing at Prague airport, in the Czech Republic, found that passengers registered at an average processing time of 89 seconds.

Bannister says at the moment it takes between one and two minutes, and generally 90 seconds, to clear a car in Dover.

“If the registration process takes up to two minutes per person, that’s eight minutes for a car of four people, plus two minutes for the car to get everything done, so that’s ten minutes per vehicle compared to a minute and a half. Whilst it may not seem like a  tremendous addition per person”, he argued, this would lead to tailbacks “outside the port and throughout Kent.”

Infrastructure changes?

Last summer for the holiday season the port increased police capacity as an interim measure because a surge in traffic was expected after two years of pandemic.

In the coming years, Bannister says, the port plans to double permanent border facilities, from 5 to 10 booths, a “major infrastructure project”. The EES will be introduced against the existing controls but will ultimately have to match the design of the new facilities.

“Until we see the technology and the processes, it is very difficult, or it’s impossible, for us to know what sort of infrastructure changes we may need to make,” the CEO added. 

Although EU citizens are exempt from these checks, the port is currently not planning to create separate EU and non-EU lanes. Bannister said it will be more efficient to “try and get everybody through much faster” but this may be reconsidered if it is seen as beneficial.

Who decides and who pays?

The Local asked the European Commission about the implementation of EES at UK departure points like Dover, and they told us: “The Entry/Exit System (EES) is an automated system that the EU Member States need to implement for their own borders.”

The ‘member state’ in this instance is France, so we asked the French Interior Ministry, who told us: “The installation of EES gates it is not mandatory: it is up to the manager of each border crossing point to decide whether to use it.

“The French and British administrations are therefore exchanging with these managers on this subject in order to gather their analysis of the need.”

But Bannister said that it is not obvious whether French or UK authorities are responsible for the physical changes at Dover because the  Le Touquet Treaty is “not terribly clear on who pays for which bits of infrastructure”. 

Bannister says he is expecting an invitation to travel to France for a demonstration of the technology and that he would be “delighted to host a trial to see how it works in the Dover context.”

“My biggest concern is that we will get a process with technology thrust upon us and be told to get on with it” and that the result will be “significant congestion throughout Kent.”

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TRAVEL NEWS

Reader question: How do the EU’s new EES passport checks affect the 90-day rule?

As European travellers prepare for the introduction of enhanced passport checks known as the Entry & Exit System (EES), many readers have asked us what this means for the '90-day rule' for non-EU citizens.

Reader question: How do the EU's new EES passport checks affect the 90-day rule?

From the start date to the situation for dual nationals and non-EU residents living in the EU, it’s fair to say that readers of The Local have a lot of questions about the EU’s new biometric passport check system known as EES.

You can find our full Q&A on how the new system will work HERE, or leave us your questions HERE.

And one of the most commonly-asked questions was what the new system changes with regards to the 90-day rule – the rule that allows citizens of certain non-EU countries (including the UK, USA, Canada, Australia and New Zealand) to spend up to 90 days in every 180 in the EU without needing a visa.

And the short answer is – nothing. The key thing to remember about EES is that it doesn’t actually change any rules on immigration, visas etc.

Therefore the 90-day rule continues as it is – but what EES does change is the enforcement of the rule.

90 days 

The 90-day rule applies to citizens of a select group of non-EU countries;

Albania, Andorra, Antigua and Barbuda, Argentina, Australia, Bahamas, Barbados, Bosnia and Herzegovina, Brazil, Brunei, Canada, Chile, Colombia, Costa Rica, Dominica, El Salvador, Georgia, Grenada, Guatemala, Honduras, Hong Kong, Israel, Japan, Kiribati, Kosovo, Macau, Malaysia, Marshall Islands, Mauritius, Mexico, Micronesia, Moldova, Monaco, Montenegro, New Zealand, Nicaragua, North Macedonia, Palau, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Serbia, Seychelles, Singapore, Solomon Islands, South Korea, Taiwan, Timor-Leste, Tonga, Trinidad and Tobago, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vatican City and Venezuela.

Citizens of these countries can spend up to 90 days in every 180 within the EU or Schengen zone without needing a visa or residency permit.

People who are citizens of neither the EU/Schengen zone nor the above listed countries need a visa even for short trips into the EU – eg an Indian or Chinese tourist coming for a two-week holiday would require a visa. 

In total, beneficiaries of the 90-day rule can spend up to six months in the EU, but not all in one go. They must limit their visits so that in any 180-day (six month) period they have spent less than 90 days (three months) in the Bloc.

READ ALSO How does the 90-day rule work?

The 90 days are calculated according to a rolling calendar so that at any point in the year you must be able to count backwards to the last 180 days, and show that you have spent less than 90 of them in the EU/Schengen zone.

You can find full details on how to count your days HERE.

If you wish to spend more than 90 days at a time you will have to leave the EU and apply for a visa for a longer stay. Applications must be done from your home country, or via the consulate of your home country if you are living abroad.

Under EES 90-day rule beneficiaries will still be able to travel visa free (although ETIAS will introduce extra changes, more on that below).

EES does not change either the rule or how the days are calculated, but what it does change is the enforcement.

Enforcement

One of the stated aims of the new system is to tighten up enforcement of ‘over-stayers’ – that is people who have either overstayed the time allowed on their visa or over-stayed their visa-free 90 day period.

At present border officials keep track of your time within the Bloc via manually stamping passports with the date of each entry and exit to the Bloc. These stamps can then be examined and the days counted up to ensure that you have not over-stayed.

The system works up to a point – stamps are frequently not checked, sometimes border guards incorrectly stamp a passport or forget to stamp it as you leave the EU, and the stamps themselves are not always easy to read.

What EES does is computerise this, so that each time your passport is scanned as you enter or leave the EU/Schengen zone, the number of days you have spent in the Bloc is automatically tallied – and over-stayers will be flagged.

For people who stick to the limits the system should – if it works correctly – actually be better, as it will replace the sometimes haphazard manual stamping system.

But it will make it virtually impossible to over-stay your 90-day limit without being detected.

The penalties for overstaying remain as they are now – a fine, a warning or a ban on re-entering the EU for a specified period. The penalties are at the discretion of each EU member state and will vary depending on your personal circumstances (eg how long you over-stayed for and whether you were working or claiming benefits during that time).

ETIAS 

It’s worth mentioning ETIAS at this point, even though it is a completely separate system to EES, because it will have a bigger impact on travel for many people.

ETIAS is a different EU rule change, due to be introduced some time after EES has gone live (probably in 2025, but the timetable for ETIAS is still somewhat unclear).

It will have a big impact on beneficiaries of the 90-day rule, effectively ending the days of paperwork-free travel for them.

Under ETIAS, beneficiaries of the 90-rule will need to apply online for a visa waiver before they travel. Technically this is a visa waiver rather than a visa, but it still spells the end of an era when 90-day beneficiaries can travel without doing any kind of immigration paperwork.

If you have travelled to the US in recent years you will find the ETIAS system very similar to the ESTA visa waiver – you apply online in advance, fill in a form and answer some questions and are sent your visa waiver within a couple of days.

ETIAS will cost €7 (with an exemption for under 18s and over 70s) and will last for three years.

Find full details HERE

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