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BANKING

Is it worth opening an online ‘neobank’ in Switzerland?

Switzerland is a nation of banks but these days not all of them fit the traditional image of massive buildings with underground vaults where all the money is stashed. In fact, some banks are not located in physical buildings at all.

Is it worth opening an online 'neobank' in Switzerland?
The newest way to do your banking. Image by Hilary Clark from Pixabay

If you walk along Zurich’s famous Bahnhofstrasse, or Geneva’s downtown area around the rue du Rhône, you will see that a lot of prime locations are taken up by banks — both commercial and private.

Nobody would expect any less because these two cities, and Switzerland in general, have one of Europe’s highest per-capita concentrations of super-wealthy people.

However, these imposing buildings are no longer the only places where you can conduct your financial transactions.

UBS building on Zurich’s Bahnhofstrasse. Photo by SEBASTIAN DERUNGS / AFP

Welcome to the second decade of the 21st century and the ‘new’ generation of (neo)banks.

What are neobanks and what services do they offer?

As you may have guessed by the prefix ‘neo’, this is a relatively new concept, which provides virtual rather than physical banking services via a mobile app or website.

Neobanks have been growing in popularity around the world, including in Switzerland, where several are active, according to Moneyland price website.

With names like Revolut, Wise, Neon, Yuk, Zak, and Yapeal, you may think they sound too funky to entrust your money to.

However, even established Swiss banks like Credit Suisse operate neobanks in addition to their conventional banking services, so the concept itself is not necessarily more risk-prone than traditional approaches.

In fact, all banks in Switzerland must meet the legal requirements laid down by the Swiss Financial Market Supervisory Authority (FINMA).

This means neobanks must “have sufficient capital and liquidity, be organised in such a way as to be able to manage risks, and offer the guarantee of irreproachable management”, according to FINMA spokesperson Vinzenz Mathys.

Whether or not you should open a neobank account depends on what you are looking for. If you hate conducting business through apps or online, and if you prefer a person-to-person contact, then neobanking is clearly not for you.

But if you are just the opposite, you may find this kind of banking more satisfying.

How can you open a neobank account in Switzerland?

That you must do entirely online.

As far as requirements, according to Neon bank you need be over 16, be a permanent Swiss resident. and provide a valid identity document — either from Switzerland or from one of these countries; in the latter case, you must also submit your B or C  permit.

The question that jumps to mind is: can Americans living in Switzerland open an account as well, given the difficulties they have had in this regard.

Rules may vary from one neobank to another, so you should check.

READ MORE: Which bank is best for Americans in Switzerland?

So which Swiss neobank is best?

Moneyland analysed seven neobanks operating (virtually) in Switzerland to find which one offers the cheapest services for various transactions.

These are some of the findings:

For credit card transactions, “Revolut and Wise are the cheapest, with both costing less than 60 francs per year for the user profile. In third place, Neon is the most affordable at 74.90 francs per year”.

On the other hand, Credit Suisse’s neobank CSX is most expensive, with costs of up to 268.65 francs per year. “So the costs of the most expensive offer are almost five times higher than those of the cheapest offer”, Moneyand said.

READ MORE: ‘Huge differences’: How you can save money on Swiss credit cards

In terms of costs for services offered, the good news is that “all of the neobanks included in the comparison have offers with no basic account fees”, Moneyland found.

However, many neobanks also offer premium accounts that cost money.

CSX, Yapeal, and Zak, for instance, have paid accounts which include complimentary cash withdrawals at select ATMs or at all ATMs for fees between 47.40 and 96 francs per year.

Also, Yapeal doesn’t include bank transfers in its no-fee account, but offers this service in its paid accounts.

You can find more information about neobanks’ fees and services here.

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BANKING

Can a Swiss bank refuse to deal with a foreign client?

If you live and/or work in Switzerland, you will need a local bank account. But can a financial institution turn you down?

Can a Swiss bank refuse to deal with a foreign client?

For years, many myths and half-truths have been circulating about Swiss banks, almost always involving sinister, tight-lipped bankers, anonymous accounts, and money (or gold, or looted artworks) stashed in underground vaults. 

It is important to separate truth from fiction.

For instance, you may have heard that Swiss banks have various restrictive rules in place to keep foreign nationals away. Actually, in some cases this is true — read more about this below.

Generally speaking, banks need and want as many clients as possible, which makes perfect business sense, so it would not be to their advantage to turn people away for no reason. And there are no laws forbidding these institutions to deal with foreign nationals, especially those living or working in Switzerland.

This means that legal foreign residents and cross-border workers alike can, in principle, open accounts to deposit their wages, pay their bills, and conduct other banking transactions.

In fact, the vast majority of foreign residents have had no problem opening and maintaining bank accounts in Switzerland.

However, private entities like banks are not legally bound to accept each and every client, and are free to decide who to deal with, or not. (The only bank that can’t cherry pick-clients is PostFinance, which belongs to the Swiss government and, as a public institution, must be all-inclusive).

These are some of the reasons banks have used for turning down a foreign customer:

Wrong passport

While most foreigners will have no problem opening an account, US citizens will tell you otherwise.

For them, opening an account is a major hassle because few banks will welcome them with open arms.

Blame it on the heavy-handed FATCA regulations that are part of a wider US effort to combat tax evasion. To that end, the American government had created a myriad of requirements for other nations’ banks to follow to ensure that no foreign account belonging to an American goes unreported to Uncle Sam.
 
As a result of the additional administrative tasks involved in managing accounts belonging to American clients, banks see US citizens as a liability rather than asset, both literally and figuratively speaking.

This ‘exclusion’ is a serious problem for Americans in Switzerland.

“I’ve been ‘bank shopping’ here since I arrived eight months ago, but nobody wants to open an account for me once they find out I am American,” Terry, who is married to a French citizen and lives in the suburbs of Geneva, told The Local.

READ ALSO: Why are Americans being turned away from Swiss banks? 

Unclear origin of money

If you are depositing the equivalent of 10,000 francs or more, Swiss anti-money-laundering regulations require you to provide proof regarding the origin of the funds. This is to ensure they don’t come from illicit sources, such as criminal activity.

If you can’t prove that the money you are transferring from your bank abroad is legit, then the bank has the right to refuse to deal with you.

You don’t have all the required documents

Just as banks must verify the origin of your money, they are also obligated to identify their customers (which only goes to prove that ‘anonymous’ accounts are a myth nowadays).

To do this, banks require a valid identification document, such as your passport or ID card, as well as proof of address. Just bringing in your residence permit is not enough, as not all Swiss permits are acceptable as official IDs.

So if you don’t have the necessary paperwork, the bank will not open an account for you.

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Where can you file a complaint?

If you believe you have fulfilled all the criteria for opening an account but the bank refuses to do so, you can submit a complaint to the Swiss Banking Ombudsman, who will act as a mediation authority between  you and the financial institution.

Before you contact this office, see whether your query is addressed on this FAQ  page
 

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