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WORKING IN DENMARK

INTERVIEW: Does Denmark have a distinct management style?

The Local's Emma Firth interviewed Jakob Lauring, Professor at Aarhus University and researcher of cross-cultural management, about the Danish style of leadership.

INTERVIEW: Does Denmark have a distinct management style?
A typical Danish workplace is informal with no clear hierarchies. Illustration file photo: Celina Dahl/Ritzau Scanpix

Does Denmark have a distinctive management style?

“I would guess so. Of course it’s somewhat in line with other Northern European styles, which is relatively democratic with a low power style. In a Danish workplace, everyone can voice an opinion and even managers need to ask employees for their point. This is similar to Norway and Sweden but it’s been argued that the Danish style is more informal and less consensus-seeking than other Nordic countries.

“If you compare Danish management to Germany and the U.K., it is quite different. There are not many layers in the Danish company, perhaps just three layers of employee, middle manager and top manager. In a British organisation for example there are seven to eight layers.

“The Nordic style of management is more similar but that’s the same with the cultural values in those countries.”

Where does the Danish leadership style come from?

“It relates to national cultural values, which in Denmark are about having equality and respect for everyone. Whether it’s always fulfilled, we don’t know but the idea is there and it’s something to strive for. Participation, involvement and inclusion are key elements of it. It’s perceived negatively if people are striving for power.

“In Denmark, the ideal manager is very much part of the workforce. They help the workforce with the job and do not have to actually lead them. This idea of being equal can mean it’s more demanding for workers, especially the lower levels as they are expected to know what do do by themselves and get on with things when they run out of work.

“This can be hard cross-culturally. If Danish managers go abroad, they can get quite frustrated that people don’t organise themselves and take initiative.”

Does this leadership style cause cultural clashes? 

“Yes, it seems to be generally that when Danish managers go abroad, they expect far too much from the workers. But these workers don’t have the salary that goes with the Danish responsibility, so they’re not interested in taking that on. Something core to Danish workplace relations, is that everyone wants to take responsibility, that’s how you get status. In the UK for example, it is more to have a form of power and some managers lead but don’t take part in the work.”

What challenges do people face when they move to Denmark to work?

“When foreign people come to work in Denmark, it takes time for them to get used to an informal way of working and a lot of informal values.

“In a Danish workplace, there are no clear hierarchies, so it is much more of a cultural balance of taking responsibility and having freedom.

“For example, if there’s fruit in the office, you can take it freely. But some people might come and take it home to their family. This is not allowed but it’s not a written rule, you’re just expected to know. Similarly, your workplace may say you can work from home but really only for two days a week. But there are no written rules on that. We don’t have explicit rules but they are still there and Danish people know when not to step over the line.

“So it can be quite difficult for foreign workers to know, ‘What is my responsibility and what is my freedom?'”

How good is Denmark’s work-life balance for managers?

“Denmark is usually known to have fairly good work life balance but in a family, both parents tend to work full-time.

“The standard working week is 37 hours and there’s some flexibility, so for example one parent can go into work early and the other come home later, so you can be with your children. But it also means that all children are in nursery or kindergarten. It is very uncommon for one parent not to have a career, or to be at home with children. So you can say work-life balance is quite good but it also means both people are quite busy.”

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For members

TAXES

Should US citizens in Denmark hire a specialist tax advisor?

US citizens living in Denmark have file taxes in both countries and also have some tricky double taxation issues to contend with. Should they hire a specialist lawyer or accountant?

Should US citizens in Denmark hire a specialist tax advisor?

As a US citizen living in Denmark,  you have a lot of options when it comes to submitting your US tax returns.

The most financially savvy can identify all the forms they need and do it all themselves. You can use specialist software like TurboTax,  H&R Block, TaxAct, or TaxSlayer. You can hire an accountant or lawyer in the US, in Denmark, or in both, or you can go all out and hire an international specialist like KPMG, PwC, or EY. 

What do expats say? 

Frank, an American expat, said in The Local’s survey that he had yet to find an accountant who properly understood both the US and Danish tax systems. 

“Be careful to find a tax advisor who knows more than you could learn in an afternoon in a library,” he said. “I have not found that person yet.” 

He also said that people with pensions and investments in the US would also need to hire a financial advisor who could tell them how to manage their investments to minimise tax

“You’ll pay more for financial advice. The people who prepare US returns for expats only prepare the returns. They do not advise you on how to live to reduce your taxes.” 

One anonymous respondent, who spent more than 15,000 kroner on tax advice, said that they still believed it was worth it. 

“I could go to jail if I got it wrong. So, yes,” they said. “But I did not get the money back in less taxes.  Most tax professionals are only willing to work in their home system.It is very hard to find an international expert.” 

The difficulty in finding an expert versed in both systems led another respondent to do their taxes themselves.  “Most of them don’t seem to understand foreign tax laws for either US taxes or Danish taxes,” they grumbled.  

READ ALSO: The five worst tax traps for Americans living in Denmark

What do the big accountancy firms say? 

Elena Sevostyanova, a senior manager at KPMG in Copenhagen, said that the advantage of using a big multinational accountancy firm was that they had both US and Danish offices. 

“I have like a small team in our tax office which specialises in US and Danish taxation, so I, myself am an Enrolled Agent [a tax practitioner authorised by the US Treasury department to represent clients to the IRS], and we have a US Certified Public Accountant sitting with us in our team. And we have a whole team sitting in the US in Washington, just doing research and qualifying how things should be properly taxed in the US, which small accounting firms and local US CPAs don’t have the possibility to get an overview on.” 

Rasmus Kjærgaard Nielsen, Tax Director at PwC in Copenhagen, said that it could be useful to employ a tax advisor who is capable of requesting a binding ruling from the Danish tax authorities on how investments, assets, or pension holdings in the US should be treated under Danish law.  

“We have the possibility of asking for a binding ruling from the tax authorities, which requires them to to make a decision or take a position on how something should be treated, and then there is at least certainty.” 

Can you use your old US-based accountant to do your tax returns? 

A lot of Americans who move to Denmark will continue to use the same US-based accountant to submit their tax returns, or even continue using programmes like TurboTax but Sevostyanova warned that there could be issues with doing this. 

“This can work very well if you’re living in the US and just have income statement, dividends, and so on,” she said. “Where the problems come, and we see this with a lot of people who move to Denmark and continue to work with an accountant they have had in the US for many years, is that they are missing an understanding of the Danish system.”

She said she wasn’t even sure whether the TurboTax programme was able to generate the form people needed to fill in to report foreign tax credits, while US-based accountants rarely understood international tax. 

“Many don’t understand even the simplest things, like how to read a Danish tax return, because it’s very different taxation principle in Denmark versus the US. How do you apply for foreign tax credits? How do you tax foreign pension plans and Danish pension plans: they just don’t have this knowledge.” 

Might you also need to hire an investment advisory? 

If you have a lot of investments in shares, bonds, mutual funds, ETFs in the US, either in a retirement account or a standard investment account, you may need to hire a separate investment advisor, as even the big multinational accountancy firms tend not to give investment advice.

“We don’t provide investment advice, it’s purely from a tax perspective,” Sevostyanova said. “So we always say to our clients: ‘we can advise on the tax side, but you should remember, there is an investment side to things that we can’t advise on. So it’s also important to seek advice from an investment manager, if you have investments in the US.

“We can say, of course, mutual funds are not a good idea from a tax perspective, but maybe from an investment perspective, there’s a really good opportunity if you have them.”

Do you need to hire a big multinational every year, or is once enough? 

Sevostyanova said that some of her clients hired KPMG for their first tax return on arrival in Denmark and then either did it themselves, used a programme, or relied on their US CPA from then on. 

“The first year is the most complex, right? You have to report correctly, you have to understand how things go into the tax return, so what a lot of clients d is say, ‘look, guys, I want you to prepare my Danish return. I want you to prepare my US return’. And then, going forward, they understand the logic behind it,  how their foreign pension has to be reported, how to report mark-to-market investments and so on, and they just pick it up from then on themselves.” 

Others, she said, decided that it worth paying to save on the time and the hassle.  

“Some people don’t want to deal with their taxes at all. They don’t have time for it, so they just hire us for the ongoing engagement and they just review the standard returns.” 

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