We’ve all done it. That strangely swollen toe, tingle in the throat or persistent headache. Simply type your symptoms into the online search bar and watch as the diagnoses appear. With the click of a button, innocent symptoms evolve into life-threatening illnesses, or maybe your scary medical dilemmas dissolve away, reassured by the information on your screen.
In partnership with AXA – Global Healthcare, The Local looks at the risk and rise of the online self-diagnosis.
When your own research goes wrong
A quick look at Reddit uncovers hundreds of tales from medical professionals sharing the mishaps, and the occasional success, of online self-diagnosis.
One father made a scene at a hospital demanding his daughter have an MRI, only to discover the ‘rash’ she had was a very non-life-threatening ink transfer, probably from her clothing. There was also a woman who searched her health symptoms online and discovered she was in labour (actually!), a man who had convinced himself he had gestational diabetes – a condition exclusive to pregnant women. And then there are the many tales of panicked people visiting their doctor, scared and anxious that they have cancer after doing some online research.
But for all the funny stories and relatable anecdotes, there are of course problems and real risks with diagnosing yourself from information online.
Help me, internet
While the act of online self-diagnosis is not new, the role of online health information and the importance of virtual healthcare grew during the Covid-19 pandemic. People were encouraged to check their Covid symptoms at home, accessing all the information they needed via health authorities online.
At the same time, the uncertainty around the virus and instructions to stay at home meant many people were unable to access health care, or avoided seeking it in-person. Why take a risk when you can open your laptop and search?
The problem with this is threefold. You will either self-treat your self-diagnosis (which can be dangerous and do more harm than good). Or, think you are okay, when in fact, you need medical help. Option three involves overreacting to a condition that is not as bad as you thought, causing worry and stress. This can even lead to ‘cyberchondria’, which is when the internet searching of medical information and its associated worries about health becomes excessive.
Reliable online help is out there. AXA’s global health plans will allow expats to speak to doctors in a range of languages via their Virtual Doctor Service
Mind health matters for expats
For those of us living abroad, the online self-diagnosis phenomenon is even more common. Jumping online is easier than navigating a foreign medical system, right?
One of the most shocking findings of the research was that almost a third (28 percent) of mental health conditions among people living internationally had been self-diagnosed.
The study surveyed 11,000 people from 11 countries and territories in Europe and Asia, with 13.5 percent of those participating being individuals who live abroad. The research acknowledged the unique set of mental health challenges faced by expats, who are away from support networks and the comforts of home.
Depression and anxiety were the most common issues self-diagnosed by internet research among the non-natives surveyed. Worryingly, only 26 percent of internationals who self-diagnosed said their condition was being managed ‘well’ or ‘very well’. This is compared to 49 percent of those with a properly diagnosed condition. Quite clearly this shows the importance of talking to a medical professional about your mental health.
Overcome the barriers to seeking proper care
Navigating a foreign medical system can be daunting and off-putting, especially when you’re not feeling your best. Not knowing who to call or where to go is only going to exacerbate certain conditions, like anxiety, especially if you don’t yet speak the local language.
So not understanding the medical landscape of where you live is an obvious reason to turn to online self diagnosing instead. Only around half (53 percent) of expats in AXA – Global Healthcare’s Mind Health Index said they knew how to access mental health help if they needed it.
“It’s worrying that so many non-natives are using the internet to self-diagnose, but perhaps not surprising,” said Rebecca Freer, Head of Marketing at AXA – Global Healthcare. “Knowing how a local healthcare system works can be challenging, let alone knowing the sources of support you can trust. In contrast to these potential barriers to seeking help, the internet can seem to offer fast and credible sources of advice.”
While accessing healthcare can be one of the challenges of living overseas, overall the experience of life abroad should, and can, be a positive one. Though it’s increasingly common to research your symptoms online, don’t let the risks of a misdiagnosis or an unnecessary spiral of worry and fear impact you. Think again before consulting the internet with your health symptoms.
Virtual Doctor service provided by Teladoc Health
Mind Health service provided by Teladoc Health
AXA Global Healthcare (EU) Limited. Registered in Ireland number 630468. Registered Office: Wolfe Tone House, Wolfe Tone Street, Dublin 1. AXA Global Healthcare (EU) Limited is regulated by the Central Bank of Ireland.
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