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VIENNA

‘Best quality’: What you should know about Vienna’s drinking water

The Viennese water is legendary and, in 2023, the Austrian capital celebrates 150 years since the first high spring line was opened. Here's what you need to know.

'Best quality': What you should know about Vienna's drinking water
The entrance to the Klaeffer spring, near Gusswerk, Austria, is pictured on August 30, 2022. (Photo by JOE KLAMAR / AFP)

A rarety in the EU, the two million inhabitants of Vienna get their tap water from dozens of springs — the main one some 655 metres (2,150 feet) above sea level.

It’s a serious subject in Vienna, where access to clean drinking water has since 2001 even been guaranteed in the constitution — a world first, according to the city’s website.

“Vienna is in the fortunate position that, as a city of millions, firstly, we have enough water and secondly, that it’s water of the best quality,” Jürgen Czernohorszky, Vienna councillor in charge of the environment, told AFP.

Czernohorszky this week reminded citizens that the water systems will turn 150 years old in 2023. In 1873, the first high spring line was opened. In celebration, the city now has new art in a municipal building on Linden Wienzeile:

READ ALSO: Everything you need to know about Austria’s world-class drinking water

The summer of 2022 was the hottest in Europe’s recorded history, as climate change drives ever longer heat spells and the drought parching the continent was the worst in at least 500 years.

Yet at the main Klaeffer spring feeding Vienna, some 150 kilometres (90 miles) outside the capital, the underground source bears water that is less than six degrees Celsius (43 degrees Fahrenheit) in temperature.

Some 10,000 litres (2,600 gallons) per second flow out from the Klaeffer spring alone, feeding a river named Salza that coils down a steep uninhabited valley.

The water system was set up about a century and a half ago under the Austro-Hungarian Empire to provide the city with fresh water to overcome diseases such as cholera.

READ ALSO: The best lakes and swimming spots in Austria

Today, the city’s sanctuary still encompasses 70 sources in untouched mountains south-west of the capital with a system of 130 aqueducts.

A pipe that connects Vienna through a 90-meter long tunnel with the Klaeffer spring is pictured near Gusswerk. The water system was set up almost a century and a half ago under the Austro-Hungarian Empire to provide the city with fresh water to overcome diseases such as cholera. (Photo by JOE KLAMAR / AFP)

Thirty-one reservoirs in and around the city store the water, drawing officials from as far away as China to marvel at them, municipal water company Wiener Wasser spokeswoman Astrid Rompolt told AFP.

Each Viennese consumes around 130 litres of running water per day for some 30 euro cents ($0.30) — 15 cents cheaper than the same amount in Paris.

In Vienna, there is also enough to feed fountains, swimming pools, 1,300 drinking water fountains and even 175 mist showers that allow passers-by to cool off in the light spray.

READ ALSO: What makes Vienna the ‘most liveable city’ and where can it improve?

The growing city plans to renovate 30 kilometres of pipeline per year to prepare for increasingly hot summers expected as the impacts of climate change intensify.

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VIENNA

How do I lower my rent if I pay too much in Vienna?

If you live in an older building, a so called "Altbau", the price per square meter is regulated. If you are paying too much rent, there are ways to lower it and claim your money back.

How do I lower my rent if I pay too much in Vienna?

Vienna is known for offering its residents affordable rents. However, if you live in one of the older apartments in Vienna (Altbau), you should know that there is a limit on how much rent can be charged per square meter.

Some landlords rent out their flats more expensively than they are actually allowed to. The City of Vienna’s rent calculator can help you determine if you are paying too much.

If you believe that your rent is too high, there are three different options on how to bring it down and also get the money back from the time when you paid too much.

Hire a company to take on your case

In Vienna, several companies, known as Prozessfinanzierer in German, will take on your case individually and try to reduce your rent. This could not only result in a lower rent for the future but also in you receiving a refund for the period you overpaid. It is even possible to pursue this after you leave your apartment. 

However, the City of Vienna has warned against using these services. If you are successful, the companies could claim a great portion of the refunded money, ranging from 30 percent to even half. MeinBezirk also reported occasions when employees of these companies have gone door to door, pretending to be city officials to secure contracts with excessively high commission payments.

Tenant protection organisations argue, as cited in Der Standard, that the companies may prioritise their profits over the best interests of tenants, negatively impacting tenant-landlord relationships.

However, these companies typically operate on a ‘no win-no fee’ basis, which means that you do not have to pay anything if the reduction attempt is unsuccessful. 

READ MORE: Gemeindebau: How do you qualify for a social housing flat in Vienna?

Get help from the Mietervereinigung

Another option is to get help from the Mietervereinigung. This is a tenants’ association that supports tenants’ rights and interests. A yearly membership costs around €69 in Vienna (it also operates in Austria’s other federal states).

Once you are a member, you can go to them for help. They will assist you with claiming back your rent if you have been overpaying, and can also help with rental problems such as mould, contracts, painting, disputes with landlords and housing standards. 

The association also offer education and information to help you understand your rights and responsibilities under landlord-tenant laws. This includes workshops and seminars about topics related to housing rights and regulations.

The association is also known for publishing guides, brochures, and online resources with practical tips for dealing with common rental issues.

The Mietervereinigung offers services and guidance for its members over the phone, online or through meetings in person. 

Altbau in Alsegrund, district 9 in Vienna. Photo by Melloo on Unsplash

Do it yourself

The third option you have as a tenant is to go to the arbitration board yourself.

The arbitration board is an independent entity established to help resolve conflicts between tenants and landlords outside of the court system. However, this can sometimes be complicated.

You often need certain legal expertise to be successful and the process can be complex and time consuming.

READ NEXT: How does urban gardening work in Vienna?

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