SHARE
COPY LINK

TECHNOLOGY

France orders cold-callers to use 09 prefix phone numbers

Calls from companies, including cold-calls, are to become instantly recognisable to customers in France under a new rule that requires them to use 09 prefix phone numbers.

France’s telecom authority, Arcep, announced on Monday that it would begin requiring phone calls from ‘technical platforms’, such as call centres, to call from numbers starting with 09.

The prefix is intended to help consumers avoid “fraud and abuse” by allowing them to tell the difference between personal mobile numbers, typically those beginning with 06 and 07, from calls or messages coming from companies. 

This means that automated systems will no longer be able to use mobile numbers beginning with 06 or 07 for cold calling. 

Additionally, automated calling will no longer come from regional numbers – those that begin with 01, 02, 03, 04, and 05.

Another reason for the change is to create a specific, clear “09 category for e-commerce communications (such as deliveries or drop-offs) and SMS reminders and confirmations for events, like online medical consultations. 

Ultimately, the change will allow customers to recognise at first glance the origin of the call and, unless waiting for a delivery or confirmation message, choose not to answer.

The announcement comes as part of a larger modernisation campaign for national phone numbering, which began in 2018.

Member comments

  1. On face value, this seems like a good idea. However, our private house landline number issued by Bouygues Telecom 18 months ago, begins with an 09 prefix. Bouygues Telecom would not issue us with a Morbihan regional number beginning 0297. Does this now infer that when we call people, they will presume that we are a cold-caller?

  2. My house landline, with Orange/Sosh, also begins with an 09 prefix. I was given the option to change my regional number to, what I was told by Orange, was my Broadband number and I chose to do this because I thought it may reduce the number of cold calls I was receiving. It seemed to help for a short period but now the cold calls are as bad as ever. Now everyone will assume I’m a cold-caller.
    What are the Government playing at – surely they must know that 09 numbers can, and often are, used by private households. Also, what are they doing about the fact that registering with Bloctel seems to have no effect whatsoever. Somebody needs to put them straight.

  3. It seems like a good idea but we still won’t know, when a 09 call comes in, whether it is a cold call or something important.

  4. In this day and age, with advertising on or in just about every thing we see there is no need for ANY cold calling. It provides only a service to those trying to sell something – it doesn’t add anything to the individual enjoyment of peace, privacy and life of the subscriber, rather the opposite. It is an intrusion into the peace and security of our homes and to add insult to our cost time. It should be banned completely with severe penalties for those who ignore the ban. Further the companies who supply the telephone numbers should cancel the telephone number of any enterprise cold calling immediately and be heavily fined if they fail to do so.
    This proposal has all the marks of a French governmental fudge. It hasn’t been thought through, it is a light wallpapering over the crack of a growing anger amongst citizens. Frankly it’s a pathetic response to a growing irritation.
    Europe needs to take a lead in this even though there will still be business outside EU’s purview.
    Why is it allowed at all?

Log in here to leave a comment.
Become a Member to leave a comment.
For members

LIVING IN FRANCE

Reader question: Will I need to do a French ‘integration’ class to renew my carte de séjour?

France's new immigration law contains extra provisions for 'integration' - including promising to adhere to French values and attending classes on French history and culture. Here's what they mean for foreigners in France.

Reader question: Will I need to do a French 'integration' class to renew my carte de séjour?

Question: I read that France will now be requiring foreigners to sign a contract promising to respect French values, and to take civics classes – does that mean I will have to do that when I next renew my carte de séjour?

The short answer to this is – maybe, it depends on the type of card you have and what change you’re hoping to make.

Here’s the longer answer;

France’s new immigration law, passed back in January, brought in three main changes for foreigners in France – language tests, a contract promising to ‘respect the values of the French republic’ and expanded classes in civics (French culture, history and values).

Language tests

Undoubtedly the biggest change for most people is the language tests – we have covered this topic extensively HERE.

Contracts 

Then there is the Contrat d’engagement au respect des principes de la République française – which is a promise to respect the ‘values of the French republic’ such as personal freedom, freedom of expression and equality between men and women.

In practical terms, this is just a form that you will need to sign as part of the application process for a visa or residency card – you can find full details on exactly what you’re agreeing to respect HERE.

This applies to all types of visa and residency card, including renewals. It is not yet in force, but is expected to come into effect later this year.

Classes

Then there are is the contrat d’intégration républicaine (CIR), which has a confusingly similar name. This involves extra courses in civics and language that certain groups can be required to attend.

The CIR is a lot more than just signing a form, you also agree to take several hours of classes – but the key thing is that many groups are exempt from this requirement.

The immigration law doesn’t actually change who is required to sign the CIR and do the classes, it just expands the scope of the classes themselves and adds a test at the end.

These don’t apply to people applying for visa, it’s only when you get your residency permit – carte de séjour/titre de séjour – that you may be required to meet with OFII (the French office of immigration and integration) and take the classes.

Exemptions – Let’s start with exemptions – if you are applying for or renewing any of the following carte de séjour types you do not need to do the classes; 

  • Visitors (carte de séjour temporaire “visiteur”)
  • Students (carte de séjour temporaire portant la mention “étudiant”)
  • Trainees/interns (carte de séjour temporaire portant la mention “stagiaire”)
  • Temporary workers (carte de séjour temporaire portant la mention “travailleur temporaire”)
  • People who were born in France and have resided here for at least eight years (you fall under the jeune étranger né en France status of the carte de séjour temporaire portant la mention “vie privée et familiale”)
  • People with serious illness (you fall under the ‘étranger malade‘ category of the carte de séjour temporaire portant la mention “vie privée et familiale”)
  • Seconded employees and their families (carte de séjour pluriannuelle portant la mention “salarié détaché”)
  • Seasonal workers (carte de séjour pluriannuelle portant la mention “travailleur saisonnier”)
  • Talent passport holders and their families (carte de séjour pluriannuelle portant la mention “passeport talent”)
  • People who completed at least three years of French secondary school or one year of higher education in France
    EU/EEA/ Swiss nationals
  • Holders of the post-Brexit Article 50 TUE carte de séjour
  • People who qualify for the carte de résident due to service in the French foreign legion or military

So who does have to do the classes? – The new law does not change who has to sign the CIR (and by extension, agree to take the classes), certain groups have always been required to do this, including;

  • Workers on a salarié carte de séjour
  • Self-employed people on a entrepreneur/profession libérale status
  • Certain groups on the ‘vie privée et familiale‘ statuses, including parents of French minors and foreign spouses and partners (PACs) of French nationals.
  • Applicants for the carte de résident de longue durée-UE card, which is given to people after five years of residency in France
  • Refugees

You only have to sign the CIR and take the assigned courses once, and the certificate then applies to all future card applications and renewals. 

How to access the classes

In most cases, people do the classes shortly after arriving in France when they request their first carte de séjour (usually after three months of residence, although it can be longer for different card types).

It is part of the general summons by the OFII which can also include language classes and a medical test.

OFII: Your questions answered on France’s immigration office

However if you are swapping from a card type that is exempt onto a card type that is not exempt you may also have to do them – for example if you apply for the carte de résident de longue durée-UE after five years of residence and were previously on a ‘visiteur’ card.

In this case you won’t receive a summons from OFII, you will need to contact them and request the relevant form. You will be called to an interview and from this interview they will decide whether you need to do the classes or not – it depends on your level of French and whether you can demonstrate that you are integrated into French society and understand French values.

In the case of the carte de résident de longue durée-UE, the opinion of your local mayor or commune can be taken into account – so if you know your mayor you could ask them to write an attestation stating that you are well integrated into local life, which may help.

So that’s the long answer – we did warn you. 

SHOW COMMENTS