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VIENNA

Ten essential apps foreigners need for life in Vienna

If you live in Austria's capital or a planning to move there, a few key smartphone apps will certainly make your life in Vienna and surrounding cities much easier.

Somebody using their phone.
Some apps can help make your life in Vienna much easier. Photo by Jonas Leupe on Unsplash.

Moving to a new city and living in a different country can be challenging, especially if you are still learning the local language. Luckily, there are many tech tools that foreigners can use to help them adjust to a new life abroad. 

Some free smartphone apps you can download and always have with you will make life easier in Vienna – even if you have been living in the Austrian capital for years.

From things to help you set up as a resident, to navigate better in the city you live and even find some food when all supermarkets are closed on Sundays, here are the apps you should download if you live in Vienna.

Stadt Wien

The Stadt Wien app is the official application of the City of Vienna. It brings essential news and pushes notifications on traffic disruption near you, weather alerts or civil emergencies.

There is also a detailed city map where you can search for drinking fountains, coronavirus test streets, fuel stations, parks, and more.

READ ALSO: Vienna vs Graz: Which city is better for foreign residents?

The app’s search function works much better than Vienna’s website, and you can use it to navigate and find pages on topics of interest – it will send you directly to the right official page online.

WienMobil

This is the official app of the Wiener Linien – Vienna’s public transport operator – making it an essential tool for anyone living in the capital city or the surrounding area.

The WienMobil app covers all forms of transport in the city, from trains to buses and ride-sharing vehicles, and shows the different forms of transportation available for a selected route.

READ ALSO: The smartphone apps that make living in Austria easier

Tickets can even be purchased and stored in the app, meaning users don’t have to carry a physical ticket when going about their daily lives.

WienMobil’s transport partners include Citybike Wien, Europcar, Taxi 31300 and Westbahn.

ÖBB

ÖBB is Austria’s national rail operator and the ÖBB app is helpful for anyone that regularly travels by train in Austria – or for anyone visiting the country.

Users can purchase tickets within the app and receive notifications about delays or changes to a service and view information about platforms at specific train stations.

READ ALSO: One day in Vienna: How to spend 24 hours in the Austrian capital

City, weekly and monthly tickets can also be purchased in the ÖBB app.

WienBot

The WienBot app is quite the find for Vienna residents and is literally what it says: a bot. The artificial intelligence bot is in English (if your phone settings are in English) and will answer any questions you have about life in the Austrian capital.

It also works with keywords. So, for example, if you type “coronavirus”, it will bring up a series of messages with short explanations about the disease, hotlines for you to call, a website where you can get more information on vaccinations and the official Stadt Wien page with all aggregated info on Covid-19. It then suggests other keywords (such as quarantine, contact persons, and free testing) you can click to read more on.

READ ALSO: 23 essential articles to help you navigate life in Austria

You can also type other things, for example, “theatre”, and the bot will bring up a series of theatre events happening in Vienna.

Sag’s Wien

Is the street light in your neighbourhood broken? Or maybe some rubbish hasn’t been cleaned out next to your home? You can let the City of Vienna know about these and other issues with the Sag’s Wien (something like “tell Vienna”) app.

READ ALSO: The downsides of Vienna you should be aware of before moving there

The app is pretty straightforward. You just click on “report new issue”, choose which category it belongs to (public lighting, traffic lights, green area, etc.), and a map with your location will open up. You can then pinpoint the exact place you need, post pictures, and leave a comment about the problem.

It’s also possible to follow up on the issues and see a map with what has been reported and what’s the status of the complaints.

Vienna has several official apps for residents. (Screenshot/The Local)

Handy-Signatur

Before the pandemic, the Handy-Signatur was a little-known app that most people didn’t understand, let alone use.

Then the Covid-19 Green Pass was rolled out, along with many other digital services, and the Handy-Signatur suddenly became an essential app.

FOR MEMBERS: EXPLAINED: What is Austria’s Handy-Signatur and how does it work?

But what is it exactly?

The Handy-Signatur is essentially a mobile phone (known as a Handy, in German) signature which turns your phone into a virtual ID card. It allows you to legally sign official documents without having to print them out and sign them by hand. It also allows you to easily log in to official sites, including those to retrieve vaccination certificates and the tax office site.

The Local Austria news app

You might be used to scouring The Local Austria every morning for your daily hit of Austrian language and culture or receiving our newsletter. But what about getting alerts straight to your phone when we produce new content? Sounds pretty good, right?

Luckily for you, The Local has a free smartphone app which you can access content from all nine countries we cover so that you can keep up to date on both Austria and wider Europe.

It’s available on Apple and Android phones and will be an indispensable guide to living the Austrian lifestyle.

Language apps

Of course, living in Vienna will be much easier if you speak the local language. There are many apps to help you learn German (Duolingo, Mondly, and Babbel are just some of the most popular ones) for free – some of them are even fun.

READ ALSO: The German language you need for summer in Austria

A translation app can also be useful. The most popular one, Google Translate, works decently (but not perfectly) with English – German translations. It has valuable tools, including a live translation one that can translate text in real-time with your phone’s camera.

Food apps

Lieferando and Mjam are two popular food delivery apps that will save your dinner cravings. They work with several restaurants and shops in Vienna and will deliver to addresses in the city and some of its surroundings.

READ ALSO: Caffeine, war and Freud: A history of Vienna’s iconic coffee houses

Recently, and especially with the coronavirus pandemic, services that deliver groceries have also become very popular in Austria.

A great app is Gurkerl, with large assortments of food and beverages (they also have a lot of vegan options). Alfies is also another popular app for groceries delivery. It has fewer options, but it delivers faster, until late at night (1 am on Fridays) and on Sundays as well.

Are there any apps we missed for living in Vienna? Please let us know in the comments section below or email us at [email protected]

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VIENNA

How do I lower my rent if I pay too much in Vienna?

If you live in an older building, a so called "Altbau", the price per square meter is regulated. If you are paying too much rent, there are ways to lower it and claim your money back.

How do I lower my rent if I pay too much in Vienna?

Vienna is known for offering its residents affordable rents. However, if you live in one of the older apartments in Vienna (Altbau), you should know that there is a limit on how much rent can be charged per square meter.

Some landlords rent out their flats more expensively than they are actually allowed to. The City of Vienna’s rent calculator can help you determine if you are paying too much.

If you believe that your rent is too high, there are three different options on how to bring it down and also get the money back from the time when you paid too much.

Hire a company to take on your case

In Vienna, several companies, known as Prozessfinanzierer in German, will take on your case individually and try to reduce your rent. This could not only result in a lower rent for the future but also in you receiving a refund for the period you overpaid. It is even possible to pursue this after you leave your apartment. 

However, the City of Vienna has warned against using these services. If you are successful, the companies could claim a great portion of the refunded money, ranging from 30 percent to even half. MeinBezirk also reported occasions when employees of these companies have gone door to door, pretending to be city officials to secure contracts with excessively high commission payments.

Tenant protection organisations argue, as cited in Der Standard, that the companies may prioritise their profits over the best interests of tenants, negatively impacting tenant-landlord relationships.

However, these companies typically operate on a ‘no win-no fee’ basis, which means that you do not have to pay anything if the reduction attempt is unsuccessful. 

READ MORE: Gemeindebau: How do you qualify for a social housing flat in Vienna?

Get help from the Mietervereinigung

Another option is to get help from the Mietervereinigung. This is a tenants’ association that supports tenants’ rights and interests. A yearly membership costs around €69 in Vienna (it also operates in Austria’s other federal states).

Once you are a member, you can go to them for help. They will assist you with claiming back your rent if you have been overpaying, and can also help with rental problems such as mould, contracts, painting, disputes with landlords and housing standards. 

The association also offer education and information to help you understand your rights and responsibilities under landlord-tenant laws. This includes workshops and seminars about topics related to housing rights and regulations.

The association is also known for publishing guides, brochures, and online resources with practical tips for dealing with common rental issues.

The Mietervereinigung offers services and guidance for its members over the phone, online or through meetings in person. 

Altbau in Alsegrund, district 9 in Vienna. Photo by Melloo on Unsplash

Do it yourself

The third option you have as a tenant is to go to the arbitration board yourself.

The arbitration board is an independent entity established to help resolve conflicts between tenants and landlords outside of the court system. However, this can sometimes be complicated.

You often need certain legal expertise to be successful and the process can be complex and time consuming.

READ NEXT: How does urban gardening work in Vienna?

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