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TOURISM

Why Italian resorts are struggling to fill jobs this summer

Italy's tourist season is expected to be back in full swing this year - but will there be enough workers to meet the demand?

Tourists at the beach on Rabbit Island in Lampedusa, Sicily.
Tourists at the beach on Rabbit Island in Lampedusa, Sicily. Photo by Alberto PIZZOLI/ AFP

Italy’s tourist numbers are booming, sparking hopes that the industry could see a return to something not far off pre-pandemic levels by the summer.

There’s just one catch: there aren’t nearly enough workers signing up for seasonal jobs this year to supply all that demand.

READ ALSO: Will tourism in Italy return to pre-pandemic levels this year?

“There’s a 20 percent staff shortage, the situation is dramatic,” Fulvio Griffa, president of the Italian tourist operators federation Fiepet Confesercenti, told the Repubblica news daily.

Estimates for how many workers Italy is missing this season range from 70,000 (the figure given by the small and medium enterprise federation Conflavoro PMI) to 300-350,000 (the most recent estimate from Tourism Minister Massimo Garavaglia, who last month quoted 250,000).

Whatever the exact number is, everyone agrees: it’s a big problem.

READ ALSO: Dining outdoors and hiking: How visitors plan to holiday in Italy this summer

Italy isn’t the only European country facing this issue. France is also short an estimated 300,000 seasonal workers this year. Spain is down 50,000 waiters, and Austria is missing 15,000 hired hands across its food and tourism sectors.

Italy’s economy, however, is particularly dependent on tourism. If the job vacancies can’t be filled and resorts are unable to meet the demand anticipated this summer, the country stands to lose an estimated  €6.5 billion.

Italy's tourism businesses are missing an estimated 20 percent of workers.
Italy’s tourism businesses are missing an estimated 20 percent of workers. Photo: Alberto Pizzoli/AFP

“After two years of pandemic, it would be a sensational joke to miss out on a summer season that is expected to recover strongly due to the absence of workers,” said Vittorio Messina, president of the Assoturismo Confesercenti tourist association.

Different political factions disagree as to exactly what (and who) is to blame for the lack of interest from applicants.

READ ALSO: Travel in Italy and Covid rules this summer: what to expect

Italy’s tourism minister Massimo Garavaglia, a member of the right wing League party, has singled out the reddito di cittadinanza, or ‘citizen’s income’ social security benefit introduced by the populist Five Star Movement in 2019 for making unemployment preferable to insecure, underpaid seasonal work.

Bernabò Bocca, the president of the hoteliers association Federalberghi, agrees with him – along with large numbers of small business owners.

“What’s going to make an unemployed person come to me for 1,300 euros a month if he can stay sprawled on the beach and live off the damned citizenship income?” complained an anonymous restauranteur interviewed by the Corriere della Sera news daily.

“Before Covid, I had a stack of resumes this high on my desk in April. Now I’m forced to check emails every ten minutes hoping someone will come forward. Nothing like this had ever happened to me.” 

READ ALSO: MAP: The best Italian villages to visit this year

Italy is experiencing a dire shortage of workers this tourist season.
Italy is experiencing a dire shortage of workers this tourist season. Photo: Andrea Pattaro / AFP.

Five Star MPs, however, argue that the focus on the unemployment benefit is a distraction from the real issues of job insecurity and irregular contracts.

There appears to be some merit to that theory. A recent survey of 1,650 seasonal workers found that only 3 percent of the people who didn’t work in the 2021 tourist season opted out due to the reddito di cittadinza.

In fact the majority (75 percent) of respondents who ended up not working over the 2021 season said they had searched for jobs but couldn’t find any openings because the Covid situation had made it too uncertain for companies to hire in advance.

READ ALSO: MAP: Which regions of Italy have the most Blue Flag beaches?

Others said the most of jobs that were advertised were only for a 2-3 month duration, half the length of the season (again, due to Covid uncertainty), making it not worth their while to relocate.

Giancarlo Banchieri, a hotelier who is also president of the Confesercenti business federation, agrees that Covid has been the main factor in pushing workers away from the industry, highlighting “the sense of precariousness that this job has taken on in the last two years: many people have abandoned it for fear of the uncertainty of a sector that has experienced a terrible time.”

The instability brought about by two years of Covid restrictions has pushed many workers away from the tourism sector.
The instability brought about by two years of Covid restrictions has pushed many workers away from the tourism sector. Photo: Andrea Pattaro / AFP.

“I said goodbye to at least seven employees, and none of them are sitting at home on the citizen’s income,” Banchieri told Repubblica. “They have all reinvented themselves elsewhere; some are plumbers, others work in the municipality.”

READ ALSO: OPINION: Mass tourism is back in Italy – but the way we travel is changing

To counteract the problem, Garavaglia has proposed three measures: increasing the numbers of visas available for seasonal workers coming from abroad; allowing people to work in summer jobs while continuing to receive 50 percent of their citizen’s income; and reintroducing a voucher system that allows casual workers to receive the same kinds of welfare and social security benefits as those on more formal contracts.

Whether these will be enough to save Italy’s 2022 tourist season remains to be seen, but at this stage industry operators will take whatever fixes are offered.

“The sector is in such a dire situation that any common sense proposals much be welcomed,” the Federalberghi president Bocca told journalists.

Member comments

  1. They could also pay their employees better. One would think that waitstaff/retail workers on the Amalfi coast should make at least 3000 euros/month (which is still not that much). Enough to live on in a fairly expensive area, and still have some money for the off-season months. The reality is they make about 1000 euros/month, which is ridiculously low.

    Given the relatively low food costs, the income for these businesses has to be going to rent, taxes, insurance, or the owners’ profits, all of which are legitimate. That said, if the owner’s are still able to make a good profit while paying their people a decent wage, then they should do so.

  2. In one sentence of the article I read… “Italy’s economy, however, is particularly dependent on tourism. If the job vacancies can’t be filled and resorts are unable to meet the demand anticipated this summer, the country stands to lose an estimated €6.5 billion.”
    Then I read…“What’s going to make an unemployed person come to me for 1,300 euros a month if he can stay sprawled on the beach and live off the damned citizenship income?” complained an anonymous restauranteur interviewed by the Corriere della Sera news daily.
    Note to the ownership of these resorts…perhaps if you pay people a living respectable wage from that potential €6.5 billion, they might come and work for you. But you answered your own question…who is going to come off the beach for €1300 a month. NO ONE! Because NO ONE can survive on a ridiculously low wage. It’s that simple!!

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VENICE

EXPLAINED: How will the tourist-control system work in Venice?

Venice is introducing a new system to discourage day-trippers in hopes of curbing problems with overtourism in the popular hotspot. Here is what you need to know.

EXPLAINED: How will the tourist-control system work in Venice?

After years of discussing a possible “tourist tax”, the city of Venice has confirmed it will make day-trippers pay from €3 to €10 for access to the city centre starting on January 16th.

Venice Mayor Luigi Brugnaro said the goal of the new tourism fee is to discourage day tourism at certain times of the year and encourage overnight tourism. Day-trippers will have to pay a fee, but those who stay overnight continue only to have to pay the city tax of €2 to €5, according to a government press release.

The Commission and the City Council will now examine the regulatory text for the final green light scheduled for the summer.

“We are the first in the world to introduce this system, and we are aware that not everything will work well from the beginning, but we will be ready to improve in the course of work. We want to guarantee the tourist the best quality of the visit and make sure that the city is able to give visitors all the services they need”, said Tourism Secretary Simone Venturini.

READ ALSO: After flooding and coronavirus, is it time Venice stopped relying on tourism?

How much will I have to pay?

The contributo di acesso, or access contribution, will cost from €3 to €10, depending on factors such as tourism numbers for the day and season.

The city will determine a certain threshold of tourists, after which people will be required to pay higher sums. Travellers are encouraged to book in advance to avoid price increases.

Does the payment have to be made in advance?

The government said that nobody would be denied entry to Venice, meaning a pre-registration is not necessary. However, the mayor said that those who book their visit in advance would be “rewarded”. The reward will likely discount the fee.

How will the system work? Where do I pay?

According to the City of Venice, the payment is an alternative to the city tax. It will be required from every person that goes to the old city centre of Venice, as well as other major tourist destinations and islands in the region.

READ ALSO: 16 surprising facts about Venice to mark 16 centuries of the lagoon city

A single payment guarantees access to the old town and the smaller islands.

Tourists will be able to pay through an online and “multilingual” platform where they will receive a QR code to present in case of controls. Tickets should also be available to buy in connection with public transport – so if you are arriving by train, it will be possible to buy the train ticket and the entry pass together.

Who is excluded or exempt from the payment?

There are several exceptions to the payment, according to the website. Among them are residents from the Comune di Venezia, those who work or study there, and those who own homes in the city.

Additionally, exceptions include those born in the Comune di Venezia, children under six years of age, people with disabilities and their accompanying person, public workers, volunteers, people visiting family members, prisoners, or attending funerals, and many others.

Residents of the Veneto region “up to the thresholds that will be set by a specific Council resolution” are also exempt.

Those who stay overnight and, therefore, already pay the city tax through their hotel or short-term rental booking are also exempt from the fee.

The city of Murano, in the metropolitan region of Venice (Photo by Claudio Schwarz on Unsplash)

What about people arriving on cruises?

Venice is a very popular stop for cruise ships and people visiting the city on a cruise tour will also have to pay the fee as they disembark in the old town. However, the City of Venice said they might determine a lump-sum measure in agreement with the relevant carriers.

READ ALSO: OPINION: Why more of Italy’s top destinations must limit tourist numbers

Which smaller islands are included?

Only one ticket and payment is required for those travelling to multiple islands, including Venice. The islands that are part of the group are:

  • Lido di Venezia
  • Pellestrina
  • Murano
  • Burano
  • Torcello
  • Sant’Erasmo
  • Mazzorbo
  • Mazzorbetto
  • Vignole
  • S. Andrea
  • La certosa
  • S. Servolo
  • S. Clemente
  • Poveglia

What if I simply don’t pay?

If you fail to produce proof of payment or that you are exempt from the fee, the sanction is from €50 to €300. The fine is the same in the case of people making false statements trying to obtain exemptions or reductions.

Additionally, visitors who don’t pay in advance will have to pay the full €10 fee.

For more info click here.

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