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TOURISM

Why Italian resorts are struggling to fill summer jobs

Italy's tourist season is expected to be back in full swing this year - but will there be enough workers to meet the demand?

Tourists at the beach on Rabbit Island in Lampedusa, Sicily.
Tourists at the beach on Rabbit Island in Lampedusa, Sicily. Photo by Alberto PIZZOLI/ AFP

Italy’s tourist numbers are booming, sparking hopes that the industry could see a return to something not far off pre-pandemic levels by the summer.

There’s just one catch: once again, as in past years, there aren’t nearly enough workers signing up for seasonal jobs this year to supply all that demand.

READ ALSO: Will tourism in Italy return to pre-pandemic levels this year?

“There’s a 20 percent staff shortage, the situation is dramatic,” Fulvio Griffa, president of the Italian tourist operators federation Fiepet Confesercenti, told the Repubblica newspaper.

Estimates for how many workers Italy is missing this season range from 70,000 (the figure given by the small and medium enterprise federation Conflavoro PMI) to 300-350,000 (the most recent estimate from Tourism Minister Massimo Garavaglia, who last month quoted 250,000).

Whatever the exact number is, everyone agrees: it’s a big problem.

Italy isn’t the only European country facing this issue. France is also short an estimated 300,000 seasonal workers this year. Spain is down 50,000 waiters, and Austria is missing 15,000 hired hands across its food and tourism sectors.

Italy’s economy, however, is particularly dependent on tourism. If the job vacancies can’t be filled and resorts are unable to meet the demand anticipated this summer, the country stands to lose an estimated  €6.5 billion.

Italy's tourism businesses are missing an estimated 20 percent of workers.
Italy’s tourism businesses are missing an estimated 20 percent of workers. Photo: Alberto Pizzoli/AFP

“After two years of pandemic, it would be a sensational joke to miss out on a summer season that is expected to recover strongly due to the absence of workers,” said Vittorio Messina, president of the Assoturismo Confesercenti tourist association.

Different political factions disagree as to exactly what (and who) is to blame for the lack of interest from applicants.

Italy’s tourism minister Massimo Garavaglia, a member of the right wing League party, has singled out the reddito di cittadinanza, or ‘citizen’s income’ social security benefit introduced by the populist Five Star Movement in 2019 for making unemployment preferable to insecure, underpaid seasonal work.

Bernabò Bocca, the president of the hoteliers association Federalberghi, agrees with him – along with large numbers of small business owners.

“What’s going to make an unemployed person come to me for 1,300 euros a month if he can stay sprawled on the beach and live off the damned citizenship income?” complained an anonymous restauranteur interviewed by the Corriere della Sera news daily.

“Before Covid, I had a stack of resumes this high on my desk in April. Now I’m forced to check emails every ten minutes hoping someone will come forward. Nothing like this had ever happened to me.” 

READ ALSO: MAP: The best Italian villages to visit this year

Italy is experiencing a dire shortage of workers this tourist season.
Italy is experiencing a dire shortage of workers this tourist season. Photo: Andrea Pattaro / AFP.

Five Star MPs, however, argue that the focus on the unemployment benefit is a distraction from the real issues of job insecurity and irregular contracts.

There appears to be some merit to that theory. A recent survey of 1,650 seasonal workers found that only 3 percent of the people who didn’t work in the 2021 tourist season opted out due to the reddito di cittadinza.

In fact the majority (75 percent) of respondents who ended up not working over the 2021 season said they had searched for jobs but couldn’t find any openings because the Covid situation had made it too uncertain for companies to hire in advance.

READ ALSO: MAP: Which regions of Italy have the most Blue Flag beaches?

Others said the most of jobs that were advertised were only for a 2-3 month duration, half the length of the season (again, due to Covid uncertainty), making it not worth their while to relocate.

Giancarlo Banchieri, a hotelier who is also president of the Confesercenti business federation, agrees that Covid has been the main factor in pushing workers away from the industry, highlighting “the sense of precariousness that this job has taken on in the last two years: many people have abandoned it for fear of the uncertainty of a sector that has experienced a terrible time.”

The instability brought about by two years of Covid restrictions has pushed many workers away from the tourism sector.
The instability brought about by two years of Covid restrictions has pushed many workers away from the tourism sector. Photo: Andrea Pattaro / AFP.

“I said goodbye to at least seven employees, and none of them are sitting at home on the citizen’s income,” Banchieri told Repubblica.

“They have all reinvented themselves elsewhere; some are plumbers, others work in the municipality.”

READ ALSO: OPINION: Mass tourism is back in Italy – but the way we travel is changing

To counteract the problem, Garavaglia has proposed three measures: increasing the numbers of visas available for seasonal workers coming from abroad; allowing people to work in summer jobs while continuing to receive 50 percent of their citizen’s income; and reintroducing a voucher system that allows casual workers to receive the same kinds of welfare and social security benefits as those on more formal contracts.

Whether these will be enough to save Italy’s 2022 tourist season remains to be seen, but at this stage industry operators will take whatever fixes are offered.

“The sector is in such a dire situation that any common-sense proposals much be welcomed,” the Federalberghi president Bocca told journalists.

Member comments

  1. They could also pay their employees better. One would think that waitstaff/retail workers on the Amalfi coast should make at least 3000 euros/month (which is still not that much). Enough to live on in a fairly expensive area, and still have some money for the off-season months. The reality is they make about 1000 euros/month, which is ridiculously low.

    Given the relatively low food costs, the income for these businesses has to be going to rent, taxes, insurance, or the owners’ profits, all of which are legitimate. That said, if the owner’s are still able to make a good profit while paying their people a decent wage, then they should do so.

  2. In one sentence of the article I read… “Italy’s economy, however, is particularly dependent on tourism. If the job vacancies can’t be filled and resorts are unable to meet the demand anticipated this summer, the country stands to lose an estimated €6.5 billion.”
    Then I read…“What’s going to make an unemployed person come to me for 1,300 euros a month if he can stay sprawled on the beach and live off the damned citizenship income?” complained an anonymous restauranteur interviewed by the Corriere della Sera news daily.
    Note to the ownership of these resorts…perhaps if you pay people a living respectable wage from that potential €6.5 billion, they might come and work for you. But you answered your own question…who is going to come off the beach for €1300 a month. NO ONE! Because NO ONE can survive on a ridiculously low wage. It’s that simple!!

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TOURISM

How Airbnb is changing its rules on cameras from May 2024

Airbnb is tightening up its rules on security cameras inside properties listed on its website in a move intended to give guests more privacy.

How Airbnb is changing its rules on cameras from May 2024

People who advertise short-term lets on Airbnb will soon be required to remove all indoor cameras from their listings under a company-wide rule change designed to prioritise guests’ privacy, the company announced in a recent blogpost.

Until now, Airbnb has allowed security cameras in common spaces such as hallways and living rooms, “as long as they were disclosed on the listing page before booking, clearly visible and were not located in spaces like sleeping areas and bathrooms,” the company noted in its statement.

“The update to this policy simplifies our approach and makes clear that security cameras are not allowed inside listings, regardless of their location, purpose or prior disclosure.”

The rule change is set to come into effect on April 30th, to give hosts time to update their properties and listings in compliance with the new policy.

Hosts will still be able to use outdoor surveillance cameras in gardens and driveways, provided they disclose the presence and location of each one, and they do not face in to film inside the property. 

The change follows years of reports of guests finding secret cameras in their Airbnbs in various countries. In 2019, The Atlantic published an article titled ‘Airbnb Has a Hidden-Camera Problem’.

Last summer, a Texas couple brought a $75,000 lawsuit against an Airbnb host after they discovered multiple hidden cameras disguised as smoke detectors in the defendant’s bedroom and bathroom.

READ ALSO: How Italy is planning to limit Airbnb rentals

In the company’s blogpost, Airbnb spokesperson Juniper Downs said the changes were made “in consultation with our guests, Hosts and privacy experts,” and would “provide our community with greater clarity about what to expect”.

But while some of the site’s users may welcome the change, others have taken to the Airbnb’s Community Center to criticise the new policy, with some hosts saying having cameras in the common spaces of their shared homes offered them a measure of security.

Speaking with Canadian broadcaster CBC, former Ontario privacy commissioner Ann Cavoukian commented that the reform won’t do anything to prevent hosts who were breaking the company’s existing rules by installing hidden cameras from continuing to do so.

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