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EXPLAINED: What’s behind the queues at Stockholm Arlanda airport?

Travellers are reporting queues over an hour long at Stockholm's Arlanda airport. What's going on and how long is it expected to last?

EXPLAINED: What's behind the queues at Stockholm Arlanda airport?
Queues at Arlanda Airport have lasted as long as an hour. Photo: Richard Milne

What’s the situation at Stockholm Arlanda airport? 

On Friday morning, there were queues lasting over an hour at Arlanda’s security controls. By 10am, they had been reduced to below half an hour, according to the live update the airport operator, Swedavia, maintains on its website here

Swedavia first began warning of long queue times on Monday, saying the queues were the result of a resurgence in travel combined with staffing shortages at Avarn, the contractor responsible for managing the security checks. 

“The wait times are due to a staff shortage with our security services contractor – which is caused by ongoing recruitment and absences due to illness,” the airport said on its website

What are travellers saying? 

Twitter is predictably awash with angry comments from travellers, including some well-known commentators. 

The terrorism researcher Magnus Ranstorp resorted to capital letters to bemoan the “CATASTROPHE” at the airport. 

The Financial Times’ Nordic Correspondent also compared the situation at Arlanda unfavourably with the smooth controls at Helsinki Airport

“Never seen anything like it and sounds like might be worse today. In Terminal 5 both queues, SAS and Norwegian, were well over 100 metres long,” he told The Local. “It took me 50 minutes to get through security. Don’t think it’s ever taken more than 10 in the Nordics before.” 

What should you do if you are travelling through Stockholm Arlanda at the moment? 

Swedavia recommends that you arrive “well in advance” when taking a flight. You can contact your airline here to find out when their check-ins and baggage drops open.  

Swedavia also recommends that you do everything possible to speed up the check-in process, such as:

  • checking in from home
  • packing hand baggage to make screening faster
  • checking the need for a face covering in advance
  • checking that you have the right travel documents ready 

If you can’t check in from home, Swedavia recommends seeing if you can check in using an automated machine at the airport.

What is the airport doing to to improve the situation? 

On June 15th, the airport is reopening Terminal 4, which might help somewhat, although the airport warns that as staffing is the major problem, having more space will not fully solve the problem over the summer. 

In a press release issued on Friday, Svedavia’s chief operations officer, Peder Grunditz, said opening a new terminal was “an important measure”. 

“We are now going to have the three biggest terminals back in operation for the first time since the pandemic,” he said. 

The company and Avarn are also making “big recruitment efforts” and taking “operational measures” to improve the queue situation, although the “challenging labour market” made that difficult. 

When will waiting times return to normal? 

In his press release, Grunditz conceded that waiting times were not likely to return to normal during the summer, due to the rapid growth in the number of people taking flights. 

“Even though we expect gradual improvements, the queuing situation is going to continue to be challenging during periods over the summer,” he said. 

Member comments

  1. The issue at Arlanda is NOT with the Check in process, it is the Security process after the check-in. So, even though I was well in advance and one of the first persons to check in for my flight, I had a 1.5 hour queue to go through the security check.
    It was ridiculous to say the least.
    Most passengers were late for their boarding call!!!

  2. As someone who works at Arlanda it is so sad to see the stress evident here .. Swedivia are doing well everything they can BUT … A combination of circumstances have left thousands every day late for their departure time. I hear and see a real boom in visitors. And the summer is here… I have not seen rows as long except in a total shutdown of flights .. oh it took me 8 minutes to walk from one end to the other end walking fast as well. Pppppphhh what happened Avast???

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SAS

ANALYSIS: Why are SAS pilots on strike?

SAS pilots are causing travel misery for thousands but how do they justify their strike action?

ANALYSIS: Why are SAS pilots on strike?

As many as 900 pilots in Denmark, Norway and Sweden are participating in a strike which SAS has warned will affect 30,000 passengers each day the strike continues

Unions announced that strikes would go ahead after the deadline for the two parties to find an agreement was pushed back several times

When strike action was confirmed, union reps said that the gap between what pilots wanted and what was offered was too far to be bridged with negotiations. 

“We have not succeeded in agreeing with SAS. We have been in long, long negotiations. We have come a long way. We have tried to reach an agreement but experienced that no matter how far we go, it will never be enough,” Martin Lindgren from the Swedish Pilot Association and leader of the SAS Pilot Group told business and financial site E24

The gap between the parties stems from two issues. Firstly, pilots are unhappy with the wages and working conditions offered by SAS. Unions have said that pilots were willing to take a five percent pay cut and work longer hours to strike a deal. 

READ ALSO: How long could the SAS pilot strike last?

However, the bigger issue for SAS pilots is that instead of re-employing those SAS pilots who were laid off during cutbacks caused by the pandemic, priority is instead being given to hiring new pilots on cheaper deals in two subsidiaries, SAS Link and SAS Connect.

The creation of the two subsidiaries came at a similar time as when 560 pilots lost their jobs due to the airline slashing costs across the board. 

Meanwhile, the airline has argued that hiring new pilots to the subsidiaries is an essential part of cost-cutting practices to ensure the airline’s survival. The airline has said that the subsidiaries are a vital step in attempting to cut costs by 7.5 billion kroner annually as part of the firm’s SAS Forward plan. 

In contrast, pilots’ representatives argue that using subsidiaries was a form of union-busting and goes against the Scandinavian working model. 

Last week, Roger Klokset, head of the Norwegian SAS pilots’ association, told newspaper VG said they were willing to see the company go under if needs be. 

“Yes. Undoubtedly if the company fails to relate to the Scandinavian model, we believe that is an actor that doesn’t have the right to life,” Klokset told VG. 

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