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People in Switzerland urged to be cautious after scam ‘text message attack’

Smartphone users in Switzerland have been warned after millions of text messages containing fake web links were sent out by fraudsters.

A woman looks at her mobile phone.
A woman looks at her mobile phone. Illustration photo by Firmbee.com on Unsplash

The messages, written in German, ask the recipient to click on a link in order to read or listen to a multi-media message or to stop receiving further messages.

The aim of the hackers is to infect the user’s phone with malware – short for malicious software – to steal any passwords and personal information it contains.

The scope of this scam “is unheard of in Switzerland”, according to a Geneva daily newspaper, Le Temps, which reported the “massive wave of SMS attacks”.

All the links are unique and the messages are almost always sent from Swiss phone numbers although some may come from an Austrian number, Le Temps reports. The messaging app Signal has also reportedly been targeted. 

According to Le Temps Android phones are more vulnerable than iOS phones if the links are clicked on. The malware can even start sending out messages from your phone to people in your address book.

So if you receive a message from a friend with a strange link, don’t click it.

READ ALSO: The most common online scams in Switzerland and how to avoid them

The advice to smartphone users is simple: don’t click on the messages or any links within them.

Simply delete the messages as soon as they are received. 

Blocking the numbers won’t be effective as the messages are sent from different numbers. 

If you have received messages of this nature, report it to your network provider. 

Authorities in Switzerland reported a similar wave of scam text messages being sent in June

Phone operator Swisscom says it reports the messages systematically to the National Centre fo Cyber Security (NCSC).

The NCSC’s basic advice for people is: “Never install a program from a website via a link sent to you by text or email. Install only necessary programs and applications and always download them from the producer’s site or an official download platform.”

More information on how to avoid text message scams is available at the following government link

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CRIME

How to avoid the ‘police’ phone scam in Switzerland

The Swiss government has issued a warning about an increasing number of fake calls purporting to be from police. But there are ways to avoid this scam.

How to avoid the 'police' phone scam in Switzerland

Switzerland’s National Cyber Security Centre (NCSC) has been monitoring the phenomenon of fake calls from alleged police authorities for nine months now.

But in the last three weeks, reports of this scam have almost tripled, the NCSC said, indicating just how widespread it is.

What is this about?

The scam begins with a call coming, allegedly, from police or another Swiss authority.

A voice, which the NCSC describes as ‘robotic’, informs the person who answers the call that their personal banking data is involved in criminal activities, or makes a similar alarming (but false) claim.

According to the NCSC, “it is not a person who calls, but a software The machine randomly tries Swiss phone numbers throughout the day. If the number is invalid, it simply moves on to the next one.”

“By using this software, the number of calls that can be made is virtually unlimited. It could go through practically all the phone numbers in Switzerland in a day,” the Centre adds.

After raising alarm about your bank account, the fake ‘policeman’ will urge you to “press 1” to be put in touch with a human being and obtain more information.

If you do this and, worse yet, divulge your personal data to the caller, you risk having your computer and credit card hacked.

What should you do (and not do) if you get this call?

The most obvious answer is to immediately hang up because, as the NCSC explains, “real police never play recorded phone messages. They also never ask for money or sensitive personal data over the phone.”

To that end, the Centre recommends that anyone receiving this call: 

  • Should hang up as soon as you hear the recorded message
  • Not press 1, or any other numbers, during the telephone conversation
  • Not get drawn into a conversation.
  • Never grant access to your computer, not even via remote maintenance software.
  • Never reveal prepaid card activation codes.

A fake tax refund

While the ‘police scam’ is the latest attempt at extortion reported to the NCSC, it is far from a unique case.

Scores of them are reported to the authorities each year, including the one reported earlier in 2024.

It involved phishing emails about alleged tax refund entitlements.

However, the link in the email leads to a phishing page. 

Here too, authorities advise to ignore these emails, not click on the link, and not enter any personal data on the phishing page.

READ ALSO : The common scams foreigners in Switzerland need to be aware of

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