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Why moving house in France is slightly easier than you think

Articles like this generally start with something along the lines of: ‘Moving house is a stressful business...’ but we’ve got some good news when it comes to the admin involved.

Why moving house in France is slightly easier than you think
Hundreds of thousands of relocations happen within Switzerland every year. AFP PHOTO LOIC VENANCE (Photo by LOIC VENANCE / AFP)

Reader question: I’m moving from one département to another in France – who do I need to inform of my new address? With an impending move, I’m hoping I’m not letting myself in for a snowstorm of admin!

Unfortunately, moving house is a stressful business – there’s nothing we can do about that.

Getting everything packed; cleaning the old place for the new owners; making sure the removal firm turns up on the right day and knows where to go; arranging final bills; handing over your keys and getting the ones to your new place; hoping the financial formalities go through as planned; getting in; making sure everyone and everything’s made it safely; finding the kettle… even generic broad strokes lists are long, and can build up a mountain of expectation and dread.

And, then, there’s the administration. All those businesses and authorities to contact who need to know your new address. With all that’s going on before, during and after a house move, the paperwork can seem to only add more pressure. Especially, as this is France, where it’s widely assumed that a byzantine maze of red tape makes everything more difficult.

There, at least, we can help. Or, more importantly, the French authorities can. The good news is that there is a simple, single, online government form that will do a lot of the work for you – informing social security offices, utility firms EDF and Engie, Pôle emploi, the tax office and vehicle registration offices on your behalf in just a few clicks.

It makes moving from one town to another, or one département to another, much easier than it used to be.

Here’s the link to that incredible French website.

Britons in France

Britons in France, who now must hold a post-Brexit residency card, will have to get a new, updated, carte de séjour after they move.

You have three months from the date you move to inform authorities of your change of address. You can start that process here.

READ ALSO Eight online services which make dealing with French bureaucracy easier

You can also sign up to the France Connect service, to access more than 900 public and other services online, using a single user ID and passcode combination – as long as you have a French social security number. More details on that HERE

Of course, this won’t solve all your house-moving headaches. You will still have to find a new GP and dentist if you’re moving any great distance, and perhaps a new school if you have school-age children. And, on the day itself, you may still end up searching frantically through boxes for the kettle.

But, at least, easing some of the stress is just a click or two away…

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HEALTH

The different ways you can make a doctor’s appointment in France

Booking a medical appointment in France can be time-consuming – especially if you are new to the country and are looking for an English-speaking doctor.

The different ways you can make a doctor's appointment in France

You do not need a carte vitale to book a doctor’s appointment in France – anyone who needs medical help while in the country is entitled to it, but you may not be entitled to any reimbursement if you are not part of the social security system.

Booking a GP’s appointment can be as simple as phoning up your friendly neighbourhood GP, or using an online service such as Doctolib. 

It helps a lot, if you have a médecin traitant – an attending GP, who adds you (and your family, if they can) to their list of patients. 

READ ALSO Explained: How to register with a doctor in France

It is not always easy to find one. Some parts of the country are short of GPs, which means doctors’ lists can fill up very quickly. But it is important that anyone who lives in France is registered with a named GP, especially if they have a carte vitale.

As well as being the main point of contact between patients and the medical profession in all its guises, it is financially responsible to be registered with a GP in France.

Reimbursement on consultations is typically 70 percent through the French healthcare system, but just 30 percent for anyone without a declared doctor. Meanwhile, top-up mutuelle health insurance companies usually require you to declare a médecin traitant and if you don’t, you may not be able to receive reimbursements on certain treatments.

Bear in mind, it is your responsibility to register with a local médecin traitant. But, even after you have done so, you can still make an appointment with any doctor, anywhere in France, and arrange specialist treatment, if you need it. 

READ ALSO 5 things to know about visiting a doctor in France

How do you go about making a GP appointment in France?

There are several options.

Some health centres – more often in larger towns and cities – operate a walk-in policy. But expect waits to be lengthy. Do not, however, assume that your GP operates a system like this.

You can phone for an appointment. This is another very common method. Your GP will have their own system for making appointments – which may even include something that looks, to the uninitiated, very much like a casual walk-in policy. 

Some may have an assistant to deal with booking appointments and other administration. Others may deal with appointments themselves, and may – for example – operate some sort of triage system based on voice messages from patients. 

What about online booking systems?

And many practitioners are now attached to websites, such as Doctolib. As of 2023, about half of all GP appointments in France were made using Doctolib.

READ ALSO How to use: French medical website Doctolib

Be aware that other online booking systems are available. Doctolib is one of the best known, but your GP may be attached to another system, like the health ministry approved site ‘LeMedecin.Fr’.

This website also has a feature where you can take an immediate online consultation with whatever doctor is available at that moment. By clicking ‘Consultez en vidéo maintenant’ you will be connected to the next doctor who is free. This option may involve an additional charge between €5-10 on top of the price of the consultation, and you will be expected to pay when booking.

If you have any trouble with either of these websites, you can go through the list of registered generalists per département on the ‘Ameli’ website. If you use this option, you will need to call the doctor to see if they are open or available for appointments.

In terms of wait times, online systems have helped to significantly reduce the delay between booking and getting an appointment.

According to a 2023 study by Doctolib, about half of all GP appointments were available within three days from the time of booking on their platform.

Similarly, you can use online platforms to check the medical professional’s qualifications and languages spoken, as well as filter based on the doctor’s English abilities. However, this should be taken with a grain of salt because not every medical professional with English listed on their Doctolib page speaks fluent English. 

An increasing number of doctorsoffer video consultations, known as télémédecine in France. This allows professionals – particularly those in more rural areas – to diagnose less serious conditions remotely. This type of consultation is usually only available from those medical practices that are attached to online booking systems. 

Some pharmacies have also begun offering walk-in télémedicine consults, using ‘Medadom’ machines. More information here.

What about specialists?

In France, you book your own consultations with specialists, even if you are referred by a doctor (your GP may offer a recommendation, but won’t always). The good news is that many specialists do use online booking services. Those that do not usually have assistants to take care of the appointments.

READ ALSO: Urgent care: How to get non-emergency medical treatment in France

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