SHARE
COPY LINK
For members

SWISS HABITS

Eight unwritten rules that explain how Switzerland works

Having trouble understanding Switzerland and the Swiss? These unwritten rules - some of which are more important than those on the books - may help.

Eight unwritten rules that explain how Switzerland works
Sit down to pee and win friends. Photo by Giorgio Trovato on Unsplash

While complying with the laws is a must in Switzerland, for anyone who truly wants to ‘get’ the Swiss, they’ll need to understand these unwritten rules. 

Anyone who has moved to a different country – or who has even holidayed somewhere for an extended period – will be confronted with “unwritten rules”. 

These rules are sometimes more important to the locals than actual laws or regulations, but will often be difficult or impossible to discern. 

In fact, you’ll probably never really feel as if you fit in until you are not only aware of these rules, but comply with them without even thinking about it. 

Here are eight unwritten rules that explain how Switzerland ticks. 

Off before on/out before in

This is a rule held so dearly by the Swiss that it will boggle their mind if you ask them to explain it to you. 

But that’s probably because it makes complete sense, thereby satisfying the Swiss test of being logical. 

When waiting for a train or an elevator, wait for those on the train/elevator to get off or out before you try and get in. 

The same applies for restaurants, rooms and in toilet cubicles. 

While in many Asian countries, boarding a train will feel like trying to get to the front of a Pearl Jam mosh pit, in Switzerland this is governed by an unwritten rule. 

Breaking this rule is a major faux pas and could risk your social ostracism before you’ve even settled in. 

Please wait for everyone to get out first before getting on the train (or elevator).

Drop the ‘pop in’

It’s perhaps no surprise that a country which prioritises planning does not like surprises, no matter how small they are. 

While a surprise ‘pop in’ visit might be a nice way to remind your friends that they are on your mind, in Switzerland it will not be welcomed. 

According to the authorities in the canton of Aargau, if you want to show someone you care through a spontaneous visit to show just how important they are to you, make an appointment in advance. 

Politicians should be seen and not heard

This rule might sound like an absolute dream to people from 100 percent of countries on earth and it still remains one of Switzerland’s most controversial “unwritten rules”. 

In Swiss parliament, new members of the Council of States (Switzerland’s upper house) are not allowed to speak or engage in debate for the first month or so of their tenure. 

The idea is that they use the time to get to know the rules (written and unwritten) and etiquette of the senate before they start blabbing their big mouths off. 

This has been a problem recently, for example in 2019 when 22 of the 46 members of the senate were new – thereby meaning that half of the house was not allowed to talk. 

Call in sick

So this one might have been driven home elsewhere due to the coronavirus pandemic, but a rule held in high esteem in Switzerland is staying home if you feel even slightly sick. 

In English-speaking countries, studies have shown that workers believe there is an expectation to “suck it up” and push through their illness to come to work.

Workers have said they fear they’ll be deemed to be “chucking a sickie”, even when they’re genuinely sick. 

In Switzerland “sucking it up” and pushing through the symptoms will be seen as irresponsible, both for your own health and for the health of others. 

These days, anyone with flu symptoms should stay home for fear of spreading Covid throughout the staff room in almost every country, but in Switzerland this has been the norm for some time. 

Escalator etiquette 

From shopping centres to public transport, Switzerland loves an escalator. 

Switzerland also knows just how to stand on an escalator to avoid escalating social conflicts. 

Whether going up or down – or even straight ahead on the travelator/moving walkway at the airport – you must always stand on the right, or move forward on the left. 

Stand on the right. Good advice. Photo by Tom Parsons on Unsplash

This is especially prescient for people from Commonwealth and former Commonwealth countries, the opposite is done as a consequence of driving on the right. 

If you’re unsure, remember to go with what everyone else is doing – usually a good idea with almost everything on this list – and you’ll be fine. 

Pissoir protocol 

The Swiss love their privacy – and this is particularly the case in the private arena. 

While in some countries it might be normal to start up a conversation while standing next to another person at the pissoir, in Switzerland that is heavily frowned upon. 

Small talk is out at the best of times, but in the bathroom in Switzerland it’s a real no go. 

Oh, and if you can, always leave at least one free pissoir between you and anyone who’s already there. Just do it. 

Don’t stand so close to me…. pissoir protocol is very important in Switzerland.

Sitting down to pee

While we’re on the topic of number ones, a sure fire way to alienate your housemates or your partner is to pee standing up while at home. 

No matter how good you think your aim is, if you stand up to pee, every bad smell and odd discolouration in the bathroom will be blamed on you for all of eternity. 

In fact, sitting down to pee is so important to the Swiss that it is mandated after 10pm in some cantons, SRF reports. 

While this is primarily for noise reasons – “because it disturbs the nocturnal peace and quiet by splashing around” – sitting down to pee will show your in- laws that you respect them and that you are not a savage. 

READ MORE: The ten strange laws in Switzerland you need to know

Cancel reservations if you don’t need them – but call if you’ll be late

Switzerland runs on punctuality, preparation and predictability – and that’s not just the public transport network. 

If you can’t make a reservation at a restaurant, be sure to call and cancel. If you don’t, they’re likely to remember the fact they held the table for an hour under your name and lost business. 

And if you can make it but you’ll be late, then call to let them know. It’s not unheard of that they’d give away your table after 15 minutes if the place is busy. 

On that note, just try and be punctual all the time. And if you are late, even if it’s just five minutes, let the person know. 

‘The pleasure of punctuality’: Why are the Swiss so obsessed with being on time?

Member comments

  1. These are all so common sense! I wouldn’t dream of having it any other way. Maybe me Scandinavian sensibilities coming into play.

  2. Interesting article. I think the first two points are common across Europe and aren’t specifically Swiss. I don’t agree with the point about escalator etiquette. Having grown up in the UK – and I believe the picture that illustrates the escalator point is taken in London – I find it frustrating that escalators are usually blocked, when I’m in a rush. My experience is that people usually don’t allow space to pass, whether on the right or left. I agree with the other points.

  3. The esclatator rules are also prevalent in Washington, D.C. It is not uncommon for someone in a hurry to get to a Metro (subway) train to shout, “Stand on the right, please.”
    It will also take some time to get used to the word “pissoir” instead of urinal. 🙂

Log in here to leave a comment.
Become a Member to leave a comment.

SWISS HABITS

Switzerland sees significant decline in cash payments

The Swiss are known for being fond of using cash - rather than card - for buying goods. But a new study shows cash usage is declining significantly.

Switzerland sees significant decline in cash payments

Anyone who’s spent time in Switzerland will be aware that cash is still used often – which is not the case in many other countries.

But a new study shows that fewer people are using notes and coins to pay for everyday goods. 

Cash payments fell significantly for the first time since the Covid-19 pandemic in 2020, according to the latest Swiss Payment Monitor for 2023 published on Thursday by the Zurich University of Applied Sciences (ZHAW) and the University of St. Gallen.

READ ALSO: ‘Cash is freedom’: Why do the Swiss love coins and banknotes so much?

During the pandemic, cashless payment methods became widespread across Switzerland, fuelled by the World Health Organisation saying card or contactless payments should be encouraged to try and slow the spread of the virus. 

But in 2022 cash made a comeback among the Swiss, gaining ground as a payment method once again. 

However, in 2023 the number of cash payments fell noticeably again since 2020 – dropping by 3.2 percent. In 2023, the debit card was the most frequently used method of payment overall in Switzerland, accounting for 29.3 percent of all transactions. 

Cash was in second place among payment methods, accounting for a quarter of the number of transactions – but only just ahead of payments using mobile devices such as mobile phones, tablets or smartwatches (23.3 percent).

Debit card gains ground for on-site payments

When it comes to on-site payments, the debit card came out on top both in terms of turnover, with a share of 41.2 percent (+3.5 percentage points), and in terms of the number of transactions with 37 percent (+2.1 percentage points).

Credit cards follow in second place in so-called face-to-face business with a 29.1 percent share of sales (-3.2 percentage points) and third place in terms of the number of transactions with 21.6 percent (-0.4 percentage points).

This includes payments with e-wallets such as Apple Pay, Samsung Pay or Google Pay, where a debit or credit card is stored.

“Around one in three credit card payments and 13 percent of all debit card payments are now made on the move with stored payment cards, for example via Apple Pay, Samsung Pay or Google Pay,” said ZHAW payment methods expert Marcel Stadelmann.

With a share of 29.2 percent (-2.9 percentage points), cash is still the second most commonly used payment method for on-site transactions. 

Meanwhile, following strong growth between November 2022 and May 2023, Twint payments linked to a bank account – i.e. mobile payments in the true sense of the word – increased slightly to a share of 7.2 percent (+0.3 percentage points) of transactions in face-to-face business.

READ MORE: Cashless payments in Switzerland: What is Twint and how does it work?

Different attitudes to cash

A total of 84 percent of those surveyed for the Monitor rated access to cash as good in Switzerland. However, 46 percent noted a deterioration in recent years, according to the Monitor researchers.

Attitudes towards the possible abolition of cash are constantly changing: the proportion of those who are neither in favour of nor against getting rid of cash has been going down continuously.

Instead, there has been an increase to 44.3 percent in the proportion of the population who are clearly against getting rid of cash payments. Older respondents are more strongly opposed to this move.

“It is interesting that more and more respondents are against the abolition of cash, but at the same time it is being used less and less often for payments,” said researcher Tobias Trütsch.

A representative sample of 1,700 people were interviewed for the Monitor.

READ ALSO: Why is Switzerland making cash payments a constitutional right?

SHOW COMMENTS