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Refused orders and returned packages: Mail between France and UK hit by ‘Brexit effect’

Cancelled orders, hefty charges and returned packages - these are the issues reported with the mail between France and the UK since Brexit.

Published: 11 January 2021 17:02 CET
Refused orders and returned packages: Mail between France and UK hit by 'Brexit effect'
Brexit is complicating package deliveries between the UK and France. Photo: AFP

Since the Brexit transition period ended on January 1st there have been new rules in place for sending parcels between France and the UK and extra customs charges in place for some items.

But when we asked readers of The Local if they had experienced problems, dozens of people replied with tales of surcharges worth much more than the value of the item, packages returned or undelivered and several companies refusing orders from within the EU.

Many people reported long delays in receiving Christmas gifts from friends and family, as well as issues with deliveries of online orders.

Since the UK became a non-EU country there are three main changes to mail deliveries – extra charges, the need for customs forms and a complete ban on certain items being posted from the UK to the EU.

READ ALSO These are the new rules for sending parcels between France and the UK

But issues reported by readers of The Local seem to exceed the new rules, with some parcels simple being returned to sender.

Meanwhile an increasing number of businesses are charging large amounts in delivery fees to cover their costs in following the new rules, or simply deciding that delivering over the EU/UK border is not worth the effort.

Charges

The issues of charges seems a little unclear at present, with the Post Office in the UK still saying that it is awaiting further clarification from the British government.

Charges apply on all items apart from documents, but the amounts charged by different firms and different courier companies seems to vary widely.

 

Paul Wheeler, who lives in Deux Sevres in south west France, was charged €43.50 in customs duties on a small picture that had been sent to him by his children in the UK as a birthday present.

Emma Manda, who lives in France, had a similar experience, saying: “My father sent my son a tablet via DHL for his birthday this week, I had a charge of €48.50 otherwise the delivery man would not give it to me when he came to my door.”

Harry Veitch added: “I ordered Filofax pages at £8, when they arrived DHL wanted €25 duty, I refused them, I told them to send them back.”

Susan Barrett said: “On arrival in France HDL demanded €29.50 to cover import duty/ tax before they would deliver the vitamin supplements I had ordered from the UK.”

Undelivered

Some people reported that their items were simply returned to sender.

Some were told it was because the items they were trying to send were not allowed. There is a fairly long list of items that are not allowed to be sent in to the EU, including anything with animal products, which rules out even a box of chocolates being sent by mail from the UK.

One reader said: “I'm a Brit living in France and recently ordered a new home office chair (£288) back in December. At first, the company in the UK said delivery to Europe would take place from January 5th, however, on January 1st I received an email stating my order had been cancelled as the company had suspended shipping to all EU countries due to new tax laws between the UK and the EU.”

Julia Ross said: “My sister in the UK posted a parcel to me in France on December 27th in order to beat the Brexit deadline. 10 days later, she received the parcel back having been stopped at customs. 

“Apparently, one of the items was not allowed into France and fortunately her address was written on the package. The post office informed her that most parcels in that situation, are destroyed. It cost her £15 postage. I don’t know the contents of the parcel as it was a present for my birthday on January 5th.

“She now will have to wait until I next visit the UK. She was angry because she'd posted it before the 31st.” 

 

However other senders received their parcel back with no explanation of why it had been returned.

Anthony Haigh, who lives in Centre-Val-de-Loire, said: “Item sent via DHL before Christmas was undelivered.

“Same firm attempted to supply the same item after December 31st. This was returned to depot by transport company and the supplier refunded my payment with apologies! All of these transactions through Amazon UK – I shall not bother again.”

Order refused

An increasing number of companies appear to be deciding that the new rules are simply not worth the hassle, with several customers in France told they could no longer order from UK-based websites.

Likewise customers in the UK ordering from European sites have also had their orders refused.

Jo Tait said: “I had ordered some bed linen and the company won’t deliver it as they don’t know what the charges will be.”

Christine Dickinson said: “Items ordered from UK held until January 13th as delivery company not shipping due to Brexit.” 

She added: “John Lewis no longer delivering internationally – horror of horrors!”

 

Several British companies including the luxury retailer Fortnum & Mason have stated that they will not be delivering to the EU for the foreseeable future.

Thank you to everyone who shared your experiences with us for this article.

 

Member comments

  1. Why order a Filofax diary from the UK when it’s easy to order from Filofax France? Could it be that it was off Ebay and purportedly cheaper.

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BREXIT

What Labour’s UK election win could mean for Brits in Europe

The UK's new Prime Minister Keir Starmer has swept into Downing Street in a landslide victory. But how will a Labour government affect Brits in Europe? And what, if anything, will the former 'Remainer' do about Brexit?

Published: 5 July 2024 15:31 CEST
Updated: 8 July 2024 13:40 CEST
What Labour's UK election win could mean for Brits in Europe

The Labour party won a landslide victory in the UK general election on Thursday, bringing an end to 14 years of Conservative party rule.

Labour majority

The new Labour government enters office at a time of high political and economic uncertainty, stagnant growth, public services pushed to breaking point, and Britain’s international reputation tarnished after the Conservative government staggered from calamity to calamity in recent years.

Leading up to the election, the question was not if Labour would win but when, and how big the majority will be. In the end Labour won one of the biggest landslides in British political history, taking 412 seats. 

What the new Labour government does (or more likely, doesn’t) do with its massive majority could have big implications on life for approximately 1.3 million UK nationals living throughout the EU.

Writing exclusively for The Local after his party’s election win, the UK’s new Foreign Secretary David Lammy said Britain would reset its ties with the EU.

“As the new British Foreign Secretary, with our Prime Minister Keir Starmer, this government will reset relations with Europe as a reliable partner, a dependable ally and a good neighbour.”

Lammy added: “We must do more to champion the ties between our people and our culture. Holidays, family ties, school and student exchanges, the arts, and sport (I was of course cheering on England in the Euros…). Thanks to this, our citizens benefit from the rich diversity of our continent.

“If we are to fulfil our ambitions for a reset, we must also improve Britain’s relationship with the European Union… I look forward to seeing Britain reconnect with our European neighbours in the years ahead.”

For many Brits in Europe (as well as those in the UK), the elephant in the room is, of course, Brexit.

Starmer and Labour’s Brexit policy

But what, if anything, does a Labour government actually mean for Brexit and Brits in Europe?

For many, Starmer first came to national prominence in his role as shadow Brexit secretary under former Labour leader Jeremy Corbyn. He was then an ardent Remainer, and largely responsible for Labour’s eventual position on a second referendum, demanding that the British people deserve a “confirmatory vote” on Europe.

How things have changed. In the build-up to the election Starmer categorically ruled out the idea of rejoining the single market and the customs union, let alone a second referendum on rejoining the EU. He has, however, stated that he will take steps to ease trade barriers and sign a bolstered security agreement with Brussels.

Asked recently by the British press if he could envision Britain re-entering the EU in his lifetime, Starmer was unequivocal. “No. I don’t think that that is going to happen,” he said. “I’ve been really clear about not rejoining the EU, the single market or the customs union – or a return to freedom of movement.”

These comments sparked a certain amount of anger and disappointment among many Brits in Europe. Although they were made before the actual election with Starmer still in campaign mode.

In essence, despite his Remain-backing past, Starmer’s position seems to be that Labour can improve the Brexit deal signed by the Johnson government in January 2020, rather than tear it up or try and force the UK back into the EU on new terms.

For those hoping to rejoin the EU one day, this will be disappointing. Brexit became something of an internal psychodrama for the Conservative party, yet Starmer’s Labour appear to have accepted it as the political framework and don’t dare reopen the debate.

So for the hundreds of thousands of UK nationals living in Europe there will be no return of their freedom of movement and EU citizenship anytime soon.

So will Labour change anything for Brits in Europe?

Labour has been tight-lipped on what its Brexit policy will actually mean in practical terms, but of the few concrete proposals it has outlined so far there are plans to revamp a veterinary deal on animal products to ease on paperwork and border checks, as well as making it easier for qualifications to be recognised abroad.

Labour has also promised to enshrine rights to consular assistance for UK citizens abroad in cases of human rights violations, and to make reciprocal arrangements for touring artists and musicians moving between the UK and EU.

In terms of broad strokes commitments, however, it’s hardly ambitious.

Some economic experts have suggested that rejoining the single market or customs union would significantly boost the British economy, so some hold out hope that the political and economic reality may force the new Labour government to reconsider its position on Europe somewhere down the line.

What about the roll out of the the EU’s new EES border system?

Britons travelling to Europe will face likely travel disruption when the EU finally rolls out its new biometric border checks known as Entry/Exit System or just EES.

There had been much talk of the UK government trying to get the rollout delayed in a bid to avoid or at least postpone the likely chaos. Could Keir Starmer’s government put pressure on the EU to delay EES?

Well the main point to note is that it’s up to the EU when it rolls out EES, not the UK government. It is due to be launched in October or November although an exact date has not been announced. However if there is any delay it will likely be because of concerns on the EU side rather than because of pressure from the UK.

READ ALSO: When will Europe’s new EES passport system be launched?

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