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HEALTH

Online appointments and 600 centres – how France is speeding up its Covid-19 vaccine rollout

France's health minister has laid out further details for how the country will 'amplify, accelerate and simplify' its much-criticised Covid-19 vaccine programme.

Online appointments and 600 centres - how France is speeding up its Covid-19 vaccine rollout
Photo: AFP

France gave its first Covid-19 vaccine injection on December 28th, but since then only a few thousand people have received the vaccine and there has been growing frustration at the slow pace of the roll-out.

Speaking at a press conference in which Prime Minister Jean Castex extended restrictions including bar closures and border restrictions, Health minister Oliver Véran laid out details of how France intends to expand the programme

Unlike other European countries, France chose to begin the programme in its Ehpad nursing homes, which house the most vulnerable elderly people and saw high death tolls during the first wave of Covid in the spring. Véran said this is a slower process than vaccinating in the community and that this in part accounts for France's slower start.

This week vaccinations began of health workers and 25,000 health workers, emergency workers and home helps were vaccinated on Thursday, he said, after 12,500 on Wednesday, a programme that would continue to accelerate.

In total 45,000 people have been vaccinated in the past five days.

Graphic: French health ministry

While vaccinations in Ehpads – of staff and residents – and health workers will continue, the next phase opens up appointments for the over 75s.

This process has also been simplified so that although people can have an appointment with their regular doctor first to discuss any concerns, this is not essential.

 

Instead, from January 14th, people aged over 75 will be able to make an appointment by phone or online for an injection. They will have to fill out a health questionnaire and give consent, and then will be given the injection by a doctor or nurse. Online appointments will be via the sante.fr website.

They will stay in the vaccination centre for 15 minutes afterwards, in case of any side effects, and then go home. The second dose of the vaccination will be given three to six weeks after the first.

Graphic: French health ministry

Appointments across France will begin on January 18th, but in some areas could be earlier than that.

By the end of January there will be 600 vaccination centres set up across France and the government aims to have 1 million people vaccinated by the end of the month.

France has a phased plan where people in highest risk groups get the vaccine first, after over 75s come over 65s and although a firm date was not given for this it is hoped appointments for this group will begin in mid February or early March.

Vaccinations in January will all be done with the Pfizer/BioNTech vaccine, which presents logistical challenges as it must be stored at -70C, but after that the Moderna vaccine can also be used.

France has received 1.5 million doses of vaccine and will get an extra 500,000 doses a week throughout January and February. From March this will increase to 1 million doses a week.

The health minister ended his presentation with a plea for people to be vaccinated. France has a historically high rate of vaccine scepticism and recent polls have seen 60 percent of people telling pollsters that they do not intend to be vaccinated – although rates for other vaccines such as the flu shot are broadly in line with other countries.

Véran asked people to “get vaccinated, persuade your loved ones to be vaccinated, take the opportunity that science has offered you”.

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HEALTH

The different ways you can make a doctor’s appointment in France

Booking a medical appointment in France can be time-consuming – especially if you are new to the country and are looking for an English-speaking doctor.

The different ways you can make a doctor's appointment in France

You do not need a carte vitale to book a doctor’s appointment in France – anyone who needs medical help while in the country is entitled to it, but you may not be entitled to any reimbursement if you are not part of the social security system.

Booking a GP’s appointment can be as simple as phoning up your friendly neighbourhood GP, or using an online service such as Doctolib. 

It helps a lot, if you have a médecin traitant – an attending GP, who adds you (and your family, if they can) to their list of patients. 

READ ALSO Explained: How to register with a doctor in France

It is not always easy to find one. Some parts of the country are short of GPs, which means doctors’ lists can fill up very quickly. But it is important that anyone who lives in France is registered with a named GP, especially if they have a carte vitale.

As well as being the main point of contact between patients and the medical profession in all its guises, it is financially responsible to be registered with a GP in France.

Reimbursement on consultations is typically 70 percent through the French healthcare system, but just 30 percent for anyone without a declared doctor. Meanwhile, top-up mutuelle health insurance companies usually require you to declare a médecin traitant and if you don’t, you may not be able to receive reimbursements on certain treatments.

Bear in mind, it is your responsibility to register with a local médecin traitant. But, even after you have done so, you can still make an appointment with any doctor, anywhere in France, and arrange specialist treatment, if you need it. 

READ ALSO 5 things to know about visiting a doctor in France

How do you go about making a GP appointment in France?

There are several options.

Some health centres – more often in larger towns and cities – operate a walk-in policy. But expect waits to be lengthy. Do not, however, assume that your GP operates a system like this.

You can phone for an appointment. This is another very common method. Your GP will have their own system for making appointments – which may even include something that looks, to the uninitiated, very much like a casual walk-in policy. 

Some may have an assistant to deal with booking appointments and other administration. Others may deal with appointments themselves, and may – for example – operate some sort of triage system based on voice messages from patients. 

What about online booking systems?

And many practitioners are now attached to websites, such as Doctolib. As of 2023, about half of all GP appointments in France were made using Doctolib.

READ ALSO How to use: French medical website Doctolib

Be aware that other online booking systems are available. Doctolib is one of the best known, but your GP may be attached to another system, like the health ministry approved site ‘LeMedecin.Fr’.

This website also has a feature where you can take an immediate online consultation with whatever doctor is available at that moment. By clicking ‘Consultez en vidéo maintenant’ you will be connected to the next doctor who is free. This option may involve an additional charge between €5-10 on top of the price of the consultation, and you will be expected to pay when booking.

If you have any trouble with either of these websites, you can go through the list of registered generalists per département on the ‘Ameli’ website. If you use this option, you will need to call the doctor to see if they are open or available for appointments.

In terms of wait times, online systems have helped to significantly reduce the delay between booking and getting an appointment.

According to a 2023 study by Doctolib, about half of all GP appointments were available within three days from the time of booking on their platform.

Similarly, you can use online platforms to check the medical professional’s qualifications and languages spoken, as well as filter based on the doctor’s English abilities. However, this should be taken with a grain of salt because not every medical professional with English listed on their Doctolib page speaks fluent English. 

An increasing number of doctorsoffer video consultations, known as télémédecine in France. This allows professionals – particularly those in more rural areas – to diagnose less serious conditions remotely. This type of consultation is usually only available from those medical practices that are attached to online booking systems. 

Some pharmacies have also begun offering walk-in télémedicine consults, using ‘Medadom’ machines. More information here.

What about specialists?

In France, you book your own consultations with specialists, even if you are referred by a doctor (your GP may offer a recommendation, but won’t always). The good news is that many specialists do use online booking services. Those that do not usually have assistants to take care of the appointments.

READ ALSO: Urgent care: How to get non-emergency medical treatment in France

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