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MAP: Where in France are the phone and internet ‘dead spots’?

France has vowed to eradicate all 'dead spots' from the map and get even its most rural areas a functioning internet connection. But there are still areas in the country without even a phone signal. Here's a look.

MAP: Where in France are the phone and internet 'dead spots'?
Cellphone connection in France's rural areas can be of highly varying quality. Photo: AFP

If you have moved around in France, you will have noticed the that different areas have (very) varying degrees of internet connection.

A drive into the countryside will often see a super speed 4G connection derail into to a snails-pace 3G.

While that might be annoying, there are some areas of France that still have no connection at all – what's called a zone blanche (white zone).

What is a zone blanche?

Une zone blanche is the French term for areas that are not covered by any mobile network. That means no phone signal and no internet connection at all – what in English is called a 'dead zone' or even 'notspot' (as opposed to hotspot).

Areas with only one or two mobile operators are called zones grises (grey zones), which means there is phone reception, but that reception can be very patchy.

READ ALSO 'Slow, unreliable, expensive' – What the internet is really like in rural France

 

How many zones blanches are there left?

Not many. France's dead spots have been shrinking for years, and the government has vowed to get rid of them completely.

In 2018 the government launched a “New Deal Mobile” together with France's four big phone operators – Free, Orange, Bouygues Telecom and SRF – that sought to identify and target disconnected places and get them connected.

In the two years that followed France increased the areas covered by at least one phone operator from 89 to 96 percent, according to Arcep, the agency in charge of regulating telecommunications in France, which regularly publishes reports on the progress of the New Deal.

Where are these areas?

Zones blanches can be found in sparsely populated rural areas, in the mountains or in the countryside, where mobile operators find it too expensive to install their networks.

Despite the state's efforts to rub them off the map, there are still zones blanches, as shown in the map below.

Photo: Screenshot of Arcep/monreseaumobile.fr

Dark red spots on the map have “very good” mobile coverage, lighter red ones have “good” coverage, whereas the pink ones have “limited coverage”.

For a closer view, go to the full interactive map (link HERE) to see what the status is around your area. 

Even Parisian suburbs have dead zones. The map below shows the remaining dead spots in the greater Paris region Ile-de-France. 

 

As you can see, many are located in forests, but there are others that are just small glitches on the map.

That explains both what happens on that road trip out of the capital when your phone just suddenly has no signal at all for a bit, but also why providing exact details of all France's remaining dead spots is quite a challenge.

“I cannot quantify them,” Arcep boss Sébastien Soriano told Le Parisien. “But our coverage programme still provides for the creation of several thousand sites for several years.”

Soriano added: “The goal is 100 percent 4G coverage by the end of 2022.”

But whether or not they would reach that goal depended, he added, on the government not tightening the rules of the second lockdown to impact the work of installers.

Grey zones

While areas with no coverage at all are gradually shrinking, what is still quite common in more out-of-way areas is coverage that is patchy or unreliable.

So if you're planning a move to the countryside – especially if you want to work online from your rural retreat – definitely check out the speed of local internet coverage and the connection on your phone.

And don't be fooled by people telling you that fibre-optic broadbrand is 'coming soon' to the area – some villages have been expecting this any day now for several years.

Vocab

Zone blanche – dead spot  (area without phone coverage or wifi)

access sans fil à internet – wifi (correct, but rare)

le wifi – wifi (the Anglo variant, which is much more common)

Mot de passe – password

Cliquer – click

Fenêtre – tab or window

Member comments

  1. You’re lucky Tarquin, at least you can replace your string yourself when it breaks…. The rest of us have to wait weeks – and sometimes months – for Orange to come and mend our lines!

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PROPERTY

How to ensure your French property is insured for storm damage

Storm Ciaran’s property-wrecking passage through France - with another storm forecast for the weekend - may have many people wondering how comprehensive their insurance cover is. 

How to ensure your French property is insured for storm damage

In the wake of Storm Ciaran, thousands of property owners in France are preparing insurance claims – with initial estimates of the bill for damage between €370 million and €480 million.

Home insurance is compulsory in France, whether you own the property you live in or you rent – and it must include some level of storm damage cover. 

Check also to see if your insurance provides cover in case of a declaration of a catastrophe naturelle.

The garantie tempête (storm guarantee) covers damage caused by violent winds. What constitutes a ‘violent wind’ varies from contract to contract, but there appears to be a widespread consensus of agreement on wind speeds over 100km/h.

In most insurance contracts, this covers damage caused by the storm and within the following 48 hours – so you’re covered if, for example, a tree weakened by the storm comes down within that period and damages your property.

Be aware that, while the storm guarantee automatically covers the main property, it generally only covers any secondary buildings and light constructions – such as a veranda, shed, solar panels, swimming pool or fence – if they are specifically mentioned in the contract. 

The same is true of any cars damaged by debris. A basic insurance contract might not include storm damage, so it is always worth checking.

Damage must be reported to your insurer as quickly as possible. The deadline for making declarations is usually five days after any damage is noticed. This is especially important for second home owners, who may not be at the property when the damage occurs. 

In some cases – such as in the aftermath of Storm Ciaran – insurers may extend the reporting period. But under normal circumstances, it’s five days after the damage has been discovered.

What happens next

To make a claim, the first thing to do is contact your insurer by phone or email. Your insurer will take you through the next steps, but usually you have to send in a declaration – which should include an estimate of any losses and for any repairs, with evidence where possible, such as photographs and any receipts for purchases. 

Your insurer may also request proof of wind intensity, which can be provided for example by a nearby weather station.

The insurance company may appoint an expert to come and assess the damage, so make sure to keep damaged property safe until they arrive, as well as all invoices for any urgent repair work. 

What if you’re a tenant?

If you rent your property, you must report any damage inside the accommodation to your insurer and also notify your landlord so that they can file their own claim. 

In the case of a co-propriete, you must declare damage inside the accommodation to your insurer, while the trustee sends his own declaration to the collective insurance (which sometimes covers the private areas) .

How long does it take for claims to be settled?

Payment of the compensation provided for by the “storm guarantee” depends your home insurance contract. After the insurer has estimated the amount of damage, compensation is generally paid between 10 and 30 days following receipt of the insured’s agreement.

What if we got flooded?

In the case of flooding, you may have to wait for a natural disaster order to be issued. 

Catastrophe naturelle

The ‘state of natural disaster’ is a special procedure that was set up in 1982 so victims of exceptional natural events, such as storms, heavy rain, mudslides and flooding, as well as drought, can be adequately compensated for damage to property.

The government evaluates each area and deems whether it qualifies for the status of catastrophe naturelle (natural disaster). 

Essentially once a zone is declared a natural disaster, victims can claim from a pot of funds created by all insurers. If the zone is not declared a disaster, insurance companies are under no obligation to pay out. 

Under a “state of natural disaster” residents are covered for all those goods and property that are directly damaged by the phenomenon, in this case storms.

It applies to residential or commercial buildings, furniture, vehicles and work equipment that are already covered by insurance policies.

Homes must be already covered by a multi-risk insurance policy for the status of natural disaster to count.

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